Reviews of Paradisus Cancún

“♥️”

“The best.”

“Excelente servicio, hermosas instalaciones (Translated by Google) Excellent service, beautiful facilities”

“Such an excellent resort experience. Looking forward to going back again!”

“Food is super good and staff is amazing”

“cool”

“Lugar maravilhoso. Me senti em uma selva com a decoração, bem bonita. Funcionários atenciosos, até uma moça que veio limpar nos fez um bilhete de boas vindas. Super acolhedores. Comida muito boa, hotel maravilhoso e gente maravilhosa! Além da vista dos quartos que é de tirar o fôlego.”

“Top”

“Everything was amazing about this resort highly recommend. Rooms were great, food service everything was absolutely fantastic.”

“Hermoso hotel La atención es excelente, el feng shui padrísimo”

“Un maravilloso hotel, con personal muy amable🩵🍃”

“The hotel is saved by it's fantastic hard working restaurant and bar staff. Every morning for breakfast (and often lunch) we relaxed on the outdoor terrace at the Buffet restaurant and were looked after by Alberto and Joni who were an absolute pleasure to talk to and excellent hosts. Thank you also to them from our 2 young children who were treated just as well as the grown ups. We also enjoyed Aqua Marina where we were looked after by Erick, Wilbert and Sergio during the lunch service and Roberto in the evening. Jesus at Capello, Melvin at Cielo and Daniel at Lemon Fish also are fantastic waiters. For the people above, and for many more incredibly hard working staff around the pool and beach - they are working at 5 star standard all day long. Management need to look to themselves for areas that are making global review scores lower - and take the pressure off their employees. The issue here at management level is greed. On the run up to the stay there was frequent contact from concierge services but only with a view to selling room upgrades or experience packages. Simple requests like a room on a higher floor or in a quieter area were squarely ignored once it was clear that no further cash could be extracted. Fending off regular approaches from the 'circle club' sales team to attend seminars - not what I want to do on holiday. Some staff are clearly under pressure to sell upgrades for wine or 'chefs specials' and the daily rounds from the Spa and watersports excursions team. It can all lead to the need to say no thank you 10 times a day and walk around not making eye contact to avoid sales approaches. The big problem with our stay was the room we were allocated on the first night. It was actively dirty with blood on the vanity worktop. Light switches were cracked, lamps didn't work and I killed 5 cockroaches in the bathroom. It was an extremely unpleasant environment and to top it all - incredibly noisy. This room was in dire need of renovation and shouldn't be in use currently for paying guests. The response from reception was very disinterested - they processed a room change request which required me to return to reception at 0900 and again at 1500 to move room. Very disruptive to the holiday and absolutely zero concern about the state of the room. The reception team even suggested the next room might be in the same condition so there was no point moving. No apology was ever offered either. The complaints process was dissatisfactory and I have since received a refund via my credit card company for the night spent in a dirty room. The hotel refused to refund but offered an upgrade voucher for a future stay which i declined. The hotel itself occupies a huge amount of beach front and as a result has stunning views from all around the pool areas and lots of the dining and drinking areas. The building is old but there is a constant effort being made to maintain improve and re-paint areas. The food was excellent. Drinks selection also fantastic and the bar tenders in the mixology bar made incredible cocktails. Kanna Beach Bar is the perfect spot for the final drink before getting ready for the evening.”

“⸻ I stayed for seven days at this hotel in Cancun and had a wonderful vacation! The room service was excellent — my room was always clean. The staff were super friendly and helpful, especially Pascual and Oscar at the buffet.The staff went above and beyond to make our stay enjoyable. There were also some young girls who played with the kids and made sure they had lots of fun — they were so sweet and caring! My child loved spending time with them. Overall, amazing service and great atmosphere. Definitely five stars! ⭐️⭐️⭐️⭐️⭐️”

“Local maravilhoso, funcionários atenciosos. Destaque especial para Perla Hernández (cafeteria) e a equipe da recreação na piscina. O hotel atende as especificações que promete. Ficamos satisfeitos com o atendimento e com a infraestrutura. Todos de parabéns!”

“Our first time to Cancun. This resort is the reason our lives changed forever when it comes to vacation. We use to go to Hawaii but since we've discovered this place and a fraction of the price, we dont even talk about visiting Hawaii anymore. This hotel is just all around an amazing place right next to the beach. Many reasons we will keep coming back. Gabby the bartender was so kind. We call her our Cancun best friend lol. She was absolutely so fun to be around and just a genuinely sweet and kind girl.”

“Encantado (Translated by Google) Delighted”

“Me and my dad spent a week here in Mexico Cancun the views of the beach was really beautiful and the food on the resort was pretty good our favourite restaurant was lemon fish , Aqua Marina , Fuego , and Vento Restaurant!!!!!! Although the tilapia wasn’t our favourite dish at one of the restaurant with cardigan sea view!!!!!! For breakfast on our last day before flying home to Toronto we ordered room service the breakfast was really good!!!!! Except the apple juice tasted weird my dad had to pour out in the sink!!!! Overall a fantastic experience and thanks to the cleaner for keeping our room clean !!!!! Had a great time snorkeling in Mexico with my dad although the sea was very rough that didn’t help either!!!!!”

“Muy buena onda los chicos de entretenimiento ! Dani muy buena onda y muy servicial! (Translated by Google) The entertainment guys are really cool! Dani is very cool and helpful!”

“🥰😍🤩”

“Recomiendo el hotel. Comida muy buena y buena variedad, incluso contaban con tacos todo el día. Buenas habitaciones. Personal amable. (Translated by Google) I recommend the hotel. Very good food and a good variety, they even had tacos all day. Good rooms. Friendly staff.”