Reviews of Meliá Dunas Beach Resort & Spa

Weitläufige Hotelanlage. Alles sehr sauber, freundliches Personal, Zimmer top, behindertengerecht,mehrere Pools, Shoppingmeile, mehrere Restaurants, Abendveranstaltungen, Animationen, kostenloses WLAN innerhalb der Hotelanlage, in den Zimmer sowie an der Strandbar usw.

At this time of the year is very windy and you can't swim in front of the hotel. Teens club is abandoned, staff very friendly. Rooms are nice but not great. The food at the buffet is ok...

We had booked a 5 room Villa for tow families to share to celebrate the end of the year directly through the hotel and were told a. few days before they had overbooked the Villas and ours wouldn't be available for three days. This is when the problems started! We were offered VIP wristbands, two suites, a discount on the bill and some other things to sweeten the deal. Not having much choice, we accepted. The suites we were put in were tired, shabby and overrun with mosquitos and we all had lots of bites from these first few days. The standard at this end of the hotel (which was inland from reception) was way below what we were expecting but we were close to the kids club, pools etc and so just got on with it. The really disappointing thing happened when our Villa was ready. We were told by the hotel to pack up, leave our luggage in the room, go to dinner and our luggage would be there shortly. The next day, our iPad was missing from our luggage. We reported this to reception as soon as we noticed who assured us they would check and investigate and to come back later. We know the iPad was off-site as we were notified about it's location being near the airport after a tour. After multiple visits to reception over the next few days, with different staff fobbing us off, we were getting nowhere. Having email addresses of the staff meant we had another route to ask for help, but that proved fruitless. Needing a report for insurance, we got hold of a member of guest services on the day we left. They were polite, but refused to write a report on what happened let alone claim responsibility. What we should have done is report to the police immediately rather than rely on the stretched customer services in the hotel. At every trip to reception, there was someone complaining about something missing, lack of service etc. Aside from the theft, our stay improved a lot once we were in the Villa which was great. If you have it as part of your package, book a-la-carte restaurants in the evening. We enjoyed each of them. but there is limited availability each night and you need to book in advance. Each of them has a kids menu.

It took a while have permission to enter our rooms, thankfully not too long. The tap water isn't clean but that's expected, they give large water bottles. Love the place and view. lots of expeditions.

It was a very nice hotel and room, and the staff on the hotel and in the eating area was very nice! The beach was nice and pool was a bit cold but alright. But the lifeguards was rude and would yell at kids for being to close to some waves. They would also tell my kids that if they were drowning they wouldn’t risk their life to save the person who was drowning. They honestly took there job way to seriously and were very strict when All the people near these “big waves” clearly had respect for the waves and they all backed up when the waves was reaching them. Overall they over reacted a lot. But the rest was very good.