Reviews of Gran Meliá Palacio de Isora

“Oasis Restaurant at the Gran Meliá Palacio de Isora is a great choice if you’re looking for good food and a pleasant atmosphere. The quality of the dishes is very good—well presented and full of flavor—and the setting makes the experience even more special. The highlight, without a doubt, is the team. The service is friendly, professional, and very attentive. You can really tell there’s strong organization and teamwork, especially thanks to Bea, Erika, and Javi, who ensure everything runs perfectly. Definitely a place worth coming back to.”

“Just got back from the most delightful stay here for my husbands 40th! Everyone of the staff were so lovely and made us feel so welcomed and special. The food, drinks, setting and pools are amazing and perfect for the kids! Already dreaming of coming back next year!”

“Resort espectacular, ideal per desconnectar i gaudir de Tenerife amb totes les comoditats. Instal·lacions de primer nivell, habitacions àmplies i molt ben cuidades, i una piscina impressionant. El servei és atent i l’entorn molt agradable. Una opció excel·lent per a una estada de descans i confort.”

“We have been lucky enough to visit this hotel for second time, in a couples trip. It has been a wonderful stay in this paradise which has so much to offer, once you get in, you won’t want to leave. Facilities are superb, we had a great welcome at the Red Level where Leila, Hugo and Lucas took care of all the details of our stay; nothing was too much trouble. Our room was stunning, large and had partial views to the sea, what a joy to be in. Bed is a dream. For me some of the best moments were the peaceful breakfast by the seaside, which we had following a recharging 9am fitness class by the seaside (I forgot the name of my favourite coach, Moroccan lady, what an excellent way to start the day). The variety of pools means you’re spoilt for choice. An adventure to do a couple of laps in the seaside pool. Ernesto and Pablo kept the cocktails coming and we really appreciated their smiles. And in the evening, more treats to come, you can try a different restaurant every day, and what a treat that is, not a single restaurant can be faulted, quality is just superb. For me portion size was too large though, I’d rather smaller portions. Bring anti acid pills! From all restaurants, Duo remains my favourite, with La Terrase closely following. The food and meat we had there was to never forget, and Guacimara and Lorenzo treated us like family. I loved the social activities (tennis, paddel, salsa), great way to interact with other guess and burn some of that lovely food. Anyway so many great staff and so many great places to discover in the hotel, the only downside is that you won’t want to visit Tenerife! Must visit place, and you will want to return for sure.”

“Ein Urlaubstraum direkt am Meer! Für uns war alles perfekt. Absolut freundliche Mitarbeiter, leckeres Essen, tolle Lage direkt am Meer und ein gigantischer Poolbereich. Neben dem Buffet-Restaurant gibt es weitere Restaurants. Wir waren im Nami, die Reservierung war kein Problem und das Essen super lecker. An meinem Geburtstag habe ich sogar eine kleine Aufmerksamkeit ins Zimmer bekommen. Absolut empfehlenswert.”

“I would like to sincerely thank the team at Oasis Restaurant for the excellent experience they provided us. Despite the severe storm that was hitting Tenerife, they showed impeccable professionalism and dedication at all times. A special mention to Bea, Javi, and Erika, who took care of us with warmth, kindness, and great attention to detail. Their attitude and commitment made all the difference and ensured that, even in difficult conditions, we felt well looked after and truly welcome. Without a doubt, an exceptional team that knows how to deliver high-quality service under any circumstances. We will definitely be back!”

“L’hôtel bénéficie d’un cadre magnifique et d’infrastructures de grande qualité, ce qui rend l’expérience globalement très agréable. Cependant, certains points laissent une impression beaucoup plus mitigée au regard du positionnement 5 étoiles. Les tarifs des consommations, notamment (16,50 € pour un Spritz !, 3,50 euros pour une mini bouteille d'eau) apparaissent particulièrement excessifs. À titre de comparaison, dans des établissements de standing équivalent à Tenerife, comme l’Iberostar Selection Sábila, les prix pratiqués restent bien plus en adéquation avec le niveau de prestation attendu. Cela est d'autant plus inacceptable que le service, par ailleurs, est loin d'être conforme à un hôtel de cette catégorie. Il gagnerait à être davantage fluide et structuré. À plusieurs reprises, une hésitation a été perceptible lors du service en salle ou au bar, avec des serveurs peinant à identifier les tables, ce qui contraste fortement avec l’exigence associée à ce type d’établissement. C’est dommage, car l’hôtel possède de réels atouts, mais ces éléments sont à améliorer de toute urgence pour être à la hauteur de son standing.”

“Wir waren eine Woche vor Ort. Auf dem ersten Blick ist es sehr schön. Die gesamte Poolanlage inkl. Infinitypool sehr beeindruckend. Allerdings sind morgens bereits alle Liegen um 7:00 Uhr reserviert mit Handtüchern. Hotelpersonal unternimmt nichts dagegen. An den Pollanlagen gibt es wenig Toiletten. Beim Essbereich gibt es auch nur 2 Damentoiletten welche natürlich immer besetzt sind. In der kompletten Anlage gibt es keine Toilettenbürsten auch nicht auf den Zimmern, was uns persönlich gestört hat. Beim Abendessen (Buffet) mussten man jeden Abend anstehen um einen Platz zu bekommen. Die Lautstärke erinnert an einer Kantine. Man kann kein Essen auf den Tischen stellen um dann noch etwas zu holen da sonst die Vögel sofort an den Tischen sind.Auf der Terasse draussen brüten Vögel direkt über den Esstischen auf den Deckenleuchten.Das Essen war abwechslungsreich, nicht überragend aber ok. Unser Zimmer war mit seitlichen Meerblick,doch direkt vor unserem Balkon gab es eine Baustelle. Die Betten sind keine Kingsize Betten sondern zusammen geschobene Betten auf 4 ziemlich hohen Füßen sodass das Bett sehr instabil ist. Die Reinigung der Zimmer lässt zu wünschen übrig. Unser Zimmer wurde nur einmal richtig gereinigt. An den anderen Tagen wurde der Boden nicht gewischt.Die Böden kleben. Falls man abends noch gerne eine Runde spazieren gehen möchte oder etwas außerhalb trinken möchte ist man hier falsch. An der Promenade gibt es nichts. Eine Tag haben wir den Strand genutzt, allerdings müssen auch hier die Liegen bezahlt werden.Diese sind ausserdem auch sehr schmutzig. In großen und ganzen ist dieses Hotel kein 5 Sterne Hotel sondern eher gute 4.”

“Una experiencia espectacular, probablemente uno de los mejores hoteles en los que hemos estado. Hemos pasado 4 noches y 5 días en el Gran Meliá Palacio de Isora y sinceramente ha sido una experiencia difícil de describir con palabras. Desde el primer momento en que llegas al hotel sientes que estás entrando en un lugar especial. Nada más cruzar la entrada ya se percibe el lujo, la tranquilidad y el cuidado por los detalles: el aroma del hotel, la amplitud de los espacios, el mármol, las columnas y la arquitectura impresionante te hacen pensar inmediatamente que estás en un verdadero hotel de cinco estrellas. Nuestra habitación era estándar, y aun así nos sorprendió muchísimo. Amplia, preciosa, muy cuidada y con una comodidad increíble. La cama merece una mención especial: colchón grande, comodísimo y perfecto para descansar. La habitación era además muy silenciosa, lo que permitía dormir de maravilla dentro de un ambiente de auténtico lujo. Las instalaciones del hotel son simplemente espectaculares. La piscina infinita con vistas al océano es una auténtica maravilla, los jardines están perfectamente cuidados y llenos de vegetación preciosa, el spa es muy completo y el gimnasio es enorme. Todo el hotel está impecablemente mantenido y transmite una sensación constante de calidad y exclusividad. Pero si hay algo que realmente marca la diferencia es el personal. El trato fue excepcional desde el primer momento. Todo el equipo del hotel es increíblemente amable, cercano y servicial, siempre pendiente de ayudarte y de que tu estancia sea perfecta. Esa atención constante y natural es lo que realmente hace que la experiencia sea tan especial. La gastronomía también merece una valoración sobresaliente. Me dedico al mundo de la restauración y puedo decir con total sinceridad que es de los hoteles donde mejor he comido. Los restaurantes del hotel funcionan con carta para las comidas y todo lo que probamos fue de primera calidad. Además, tanto las bebidas alcohólicas como las no alcohólicas son de primeras marcas, algo que se agradece mucho. Durante nuestra estancia hubo un pequeño error puntual (cosas que pueden pasar en cualquier lugar), y aunque realmente no era culpa del hotel, la manera en la que lo gestionaron fue absolutamente ejemplar. Desde el primer momento mostraron una profesionalidad y una humildad impresionantes para solucionarlo. Como gesto, nos invitaron a una experiencia gastronómica Teppanyaki, muy valorada dentro del hotel, y fue algo espectacular. La profesionalidad del personal y la experiencia en sí fueron increíbles. El ambiente del hotel es perfecto: tranquilo, elegante, familiar y exclusivo al mismo tiempo. Es un lugar donde realmente puedes desconectar y descansar. Si tuviera que compararlo con algo, diría que la experiencia se parece mucho a la de un resort cinco estrellas del Caribe, pero en España. Lo recomendaría a todo el mundo, pero especialmente a parejas que quieran disfrutar de unos días de lujo, tranquilidad y buena gastronomía. Sin duda volveríamos sin pensarlo. Puede parecer un hotel caro, pero cuando vives la experiencia entiendes que cada euro está totalmente justificado. Todo lo que ofrece, la calidad del servicio y el nivel de las instalaciones hacen que realmente merezca la pena. Una estancia inolvidable. (Translated by Google) A spectacular experience, probably one of the best hotels we've ever stayed in. We spent four nights and five days at the Gran Meliá Palacio de Isora, and honestly, it was an experience difficult to describe in words. From the moment you arrive at the hotel, you feel like you're entering something special. Just stepping through the entrance, you can sense the luxury, the tranquility, and the attention to detail: the hotel's aroma, the spaciousness of the rooms, the marble, the columns, and the impressive architecture immediately make you think you're in a true five-star hotel. Our room was a standard room, and even so, it surprised us immensely. Spacious, beautiful, meticulously maintained, and incredibly comfortable. The bed deserves special mention: a large, incredibly comfortable mattress, perfect for a good night's sleep. The room was also very quiet, allowing us to sleep wonderfully in an atmosphere of true luxury. The hotel facilities are simply spectacular. The infinity pool overlooking the ocean is a true marvel, the gardens are perfectly maintained and full of beautiful vegetation, the spa is very comprehensive, and the gym is enormous. The entire hotel is impeccably maintained and exudes a constant sense of quality and exclusivity. But if there's one thing that truly sets it apart, it's the staff. The service was exceptional from the very first moment. The entire hotel team is incredibly friendly, approachable, and helpful, always ready to assist you and ensure your stay is perfect. This constant and genuine attention is what truly makes the experience so special. The cuisine also deserves outstanding praise. I work in the restaurant industry, and I can honestly say that this is one of the best hotels where I've ever eaten. The hotel restaurants offer à la carte menus, and everything we tried was top-notch. Furthermore, both the alcoholic and non-alcoholic beverages are premium brands, which is much appreciated. During our stay, there was a minor, one-off error (things that can happen anywhere), and while it wasn't the hotel's fault, the way they handled it was absolutely exemplary. From the outset, they demonstrated impressive professionalism and humility in resolving the issue. As a special touch, we were treated to a Teppanyaki dining experience, highly regarded at the hotel, and it was spectacular. The staff's professionalism and the experience itself were incredible. The hotel's ambiance is perfect: tranquil, elegant, family-friendly, and exclusive all at once. It's a place where you can truly disconnect and relax. If I had to compare it to something, I'd say the experience is very similar to that of a five-star Caribbean resort, but in Spain. I would recommend it to everyone, but especially to couples who want to enjoy a few days of luxury, tranquility, and fine dining. We would definitely return without hesitation. It might seem like an expensive hotel, but once you experience it, you understand that every euro is completely justified. Everything it offers, the quality of service, and the level of the facilities make it truly worthwhile. An unforgettable stay.”

“Uno de los mejores hoteles que hemos estado de todos nuestros viajes. Muy muy recomendable sobre todo para familias y viaje de relax total! (Translated by Google) One of the best hotels we've stayed in on all our trips. Highly recommended, especially for families and those looking for total relaxation!”

“Hotel 5 estrellas, buen servicio, calidad en el bufé. (Translated by Google) 5-star hotel, good service, quality buffet.”

“Great hotel,good food and good entertainment. The bar service is a bit slower than expected.”

“Great stay, amazing place with a friendly Team, really impressed by the cleanliness and the food option on all restaurants, highly recommended Thanks you those great holidays”

“As others have said, this is a really beautiful hotel, which lives up to the photos. The pools are stunning, the main plaza has lovely fountains and our room was very well appointed, with a large balcony. The location really suited us, as a family of four with two young boys, in part because of the direct access to the pedestrianised sea front - it is a short walk to three sheltered bays, and there are several play areas for kids and easy access to the small town of Acalá. It is much calmer than other spots on the coast which are very built up with lots of hotels. As mentioned, our room was great - we had a lounge area where our eldest slept in a fold out bed, a huge bathroom and a large bedroom for us and our baby in a cot. We had a very large balcony which seemed to be double the width of most balconies, overlooking the family pool. We were quite close to the main plaza so had some noise from the evening entertainment and staff using our hallway, but this died down by 10pm most nights. We booked a family room through Jet2 and the room was much larger than we expected per the website photo, which showed two additional single beds in the same room as the main bed. So if you are relying on having a separate lounge like we had then it is probably worth confirming this with your travel agent/the hotel itself. Similarly, we had a small kitchen are with a fridge (mini bar), microwave and some extra glasses, bottle opener etc. Again, this was unexpected, especially given I had emailed the hotel about having a microwave to heat milk for our baby, and the response had been a) that one could be provided at an extra cost and b) this was subject to availability, to be discussed on our arrival. But the microwave was there regardless. So, again, if you're relying on having a microwave then additional confirmation about the room facilities is definitely needed. Many reviews note that the hotel seems understaffed and I would agree with this, especially in the restaurants for ordering coffee at breakfast or drinks in the evening. By 9am every morning there was quite a queue for breakfast. However, I don't think the queue is a staff issue so much as the sheer number of people having breakfast around that time. The staff which are there are clearly working extremely hard to clear and reset tables, and are very friendly. And the food was excellent - really delicious and well presented every day, with a huge range to choose from. We found the booking system for the evening restaurants which aren't the buffet to be odd/ineffective - it's not possible to book online and instead you have to go to a special concierge desk at 10.30am to get a slot. We did this once and it took ages, and we were told there were no slots in L'Olio (the Italian restaurant) for the next few nights but that we would get an email about a provisional slot. No email ever came and we just asked on the door of L'Olio that evening as we could see loads of free tables and we got in very easily. So this system clearly needs a review. Finally, the only real down side for us was that the kids pool wasn't heated - this is the one with the pirate ship and the slides. It was absolutely freezing, which was a real shame as it was one of the reasons that we booked the hotel. Being early March and quite cloudy, the temperature didn't get much above 21 degrees and was often closer to 17/18 degrees, so it was far too cold to go in an unheated pool. The hotel seems to appreciate this, as the family pool is heated, which made it all the more strange why the kids pool wasn't. Unless the kids pool is guaranteed to be heated, we wouldn't go back outside the proper summer heat. Overall a great stay, but improvement is needed on the communication about the facilities and restaurants, and the kids pool should be heated.”

“Zimmer sehr hellhörig, ein Mittagsschlaf auf dem Zimmer ist nicht möglich. Stühle, Tische, Möbel werden stundenlang hin und her geschoben. 4h am Stück!!! Die meisten Ruhebereiche sind nur gegen Aufpreis möglich. Bettlaken werden nicht gewechselt sondern die alten werden nur gefaltet. Moderne Einrichtung der Zimmer und der Pool sieht schön aus. Wer Ruhe sucht ist in dem Hotel falsch.”

“Lovely hotel, rooms and pool Food is average, queues for breakfast Great hotel for families with children Not enough adult only areas and beds etc, adult only sun loungers have mattresses but taken by 7.30am beds around the pool are very uncomfortable”

“Very average. The hotel charges 5* prices but the service and quality of food is pretty 3 or 4*. Not terrible but not great either. We stayed in March 2026, so chose it as it said the family and kids pools were heated but unfortunately these were not hot enough and children were freezing in the pool (many guests unhappy about this). Rooms were spacious but not spotless Restaurant food is hit and miss - some very good, some poor quality and not seasoned or cooked well. Buffet restaurant is generally quite poor in terms of food quality. Hotel is very large but even in off peak season struggled to manage service properly - I imagine when it’s full the service gets even worse. Save your money and stay elsewhere”

“Nuestra estancia en el Meliá Palacio de Isora ha sido, sin duda, la mejor que hemos tenido en Canarias y dentro de la cadena Meliá. Somos clientes Meliá Platinum y conocemos bien sus hoteles, pero este destaca por encima de todos. Queremos mencionar especialmente a Enrique, de Guest Experience, que ha sido clave para que nuestras vacaciones fueran realmente inolvidables. Su profesionalidad, cercanía y atención al detalle marcaron la diferencia desde el primer momento. Se anticipó a nuestras necesidades, nos ayudó en todo lo que le pedimos y siempre con una amabilidad excepcional. Da gusto encontrarse con personas así, que elevan la experiencia a otro nivel. Gracias a todo el equipo, y en especial a Enrique, por hacer que esta estancia sea tan especial. Volveremos sin duda. (Translated by Google) Our stay at the Meliá Palacio de Isora was, without a doubt, the best we've had in the Canary Islands and within the Meliá chain. We are Meliá Platinum guests and know their hotels well, but this one stands out above all the rest. We want to give special mention to Enrique from Guest Experience, who was key to making our vacation truly unforgettable. His professionalism, friendliness, and attention to detail made all the difference from the very first moment. He anticipated our needs, helped us with everything we asked for, and was always exceptionally kind. It's a pleasure to encounter people like him, who elevate the experience to another level. Thank you to the entire team, and especially to Enrique, for making this stay so special. We will definitely be back.”

“⭐⭐⭐⭐ I stayed for one week at Gran Meliá Palacio de Isora as a solo traveler and overall had a very good experience. The room itself was comfortable with a nice view, and housekeeping cleaned it daily which kept everything very tidy. The bed was comfortable and the room was pleasant to stay in throughout the week. One small issue was that housekeeping sometimes entered the room without knocking first, which was a bit surprising and something the hotel could improve. The pools were definitely one of the highlights of the resort. There is a lot of space and they are very well maintained. It didn’t feel extremely overcrowded, but I would still recommend going early in the morning if you want to secure a good sunbed. Breakfast quality was acceptable and had a decent variety to start the day. I didn’t try the other restaurants during my stay, but the bars and drinks I did try were good. The bars are not open 24 hours, but the service and drink quality were solid. The staff were generally friendly and helpful, though there wasn’t one specific staff member who stood out during my stay. Still, the service overall felt professional. The hotel has many facilities available, including pools, spa areas, and other amenities, although I didn’t personally try everything. One highlight for me was Plaza Atlántica, which added a really nice atmosphere to the resort. The location is very relaxing and quiet, making it a good place if you want to disconnect and enjoy a calmer part of Tenerife. A couple of downsides were the strong wind noise in the corridors at times and some noise from children in certain areas, but that’s somewhat expected in a family-friendly resort. Overall, I would recommend this hotel especially for families, as it offers large pools and many facilities. Just note that the spa services are paid separately. Despite a few small issues, it was a pleasant stay and a good place to relax for a week in Tenerife.”

“Not quite a five star and the ques for the buffet get quite annoying and the food is very samey”