Reviews of Palacio de los Duques Gran Meliá

“Preis/Leistung passt nicht! Bei mehr als 1200€ pro Nacht für die Suite ist nunmal die Erwartung groß, jedoch wird diese nicht erfüllt. Top sind das Frühstück und der Ruinart in der Red Level Lounge. Jedoch rettet das nicht den Gesamteindruck, wenn die Suite muffig stinkt, keinerlei Ausblick, Balkon vorhanden sind und die Klimaanlage bei 28 Grad nicht funktioniert. Ich wohne in jeder meiner Wohnungen in der Welt besser.”

“Si quieres disfrutar de atenciones, comodidad y servicio dedicado al cliente este es el lugar, el costo puede parecer alto pero el valor que ofrecen es de altísimo nivel. Por algo estan dentro de los mejores hoteles del mundo. (Translated by Google) If you want to enjoy attentive service, comfort, and dedicated customer care, this is the place. The cost may seem high, but the value they offer is exceptional. There's a reason they're among the best hotels in the world.”

“We absolutely loved our stay! great location, amazing and helpful staff and the comfiest beds!”

“Top hotel met superbediening. Behulpzaam bij alles wat je vraagt of wenst. Ongelofelijke klassevolle en vriendelijke ontvangst en service. Op de Red heel mooie kamers met al wat je nodig hebt om een goede vakantie te hebben. Overal dicht bij.”

“Great 👍”

“This was my first time staying at this hotel in Madrid, and it exceeded expectations. We arrived late, but the staff was incredibly kind and attentive throughout our entire stay. The breakfast was a standout—both buffet and à la carte, with great variety, very clean, and absolutely delicious. Easily one of the best hotel breakfasts I’ve had. The room was a bit small, but spotless and comfortable. Overall, a great stay and I would definitely recommend this hotel.”

“Bel hôtel, petit déjeuner excellent et complet. Beaucoup de problèmes avec les ascenseurs, très longs et souvent en panne ainsi que le service au bar du rooftop vendredi après midi qui était décevant : erreurs de commandes, 40 min pour avoir une sangria …”

“Nuestra estadía en el hotel fue excelente y el personal es de primera . Paula en el área de concierge y Sofía en el área del desayuno fueron excepcionales en su servicio y atenciones para con nosotros. Área de mejora: el gimnasio. Extremadamente pequeño y con muy poca variedad de equipo para un hotel de ese tamaño y calidad. Es algo que me haría considerar otras opciones. (Translated by Google) Our stay at the hotel was excellent, and the staff is top-notch. Paula in the concierge area and Sofía in the breakfast area were exceptional in their service and attention to us. Area for improvement: the gym. Extremely small and with very little variety of equipment for a hotel of that size and quality. It's something that would make me consider other options.”

“Our family of four (two adults + two teenagers) had an AMAZING stay at this hotel in March 2026. We found all of the staff -- from reception to the concierge desk to dining staff - to be incredibly kind and helpful. Our rooms were luxurious and comfortable, and the breakfast buffet was absolutely delicious. The hotel is located in a wonderful neighborhood that is simultaneously quiet and bustling, due to its placement on an easily accessible side street. Should we return to Madrid, I certainly would hope that we stay at this hotel again!”

“Really amazing breakfast at the hotel, we loved it, everything you could ask for. The fact it is older building makes it grand, quirky and interesting, even though the dorma windows on the top floor, attic, were dificult for my husband as he kept hitting his head. If you are tall choose a lower floor. The gym is very compact and has a few machines for upper body and is missing 1 for legs, other than that it is suitable as a city break hotel gym. The location and staff are fabulous will definately return”

“Experiencia que recomiendo allí ciento por cien. Sitio impresionante, como no puede ser de otro modo. (Translated by Google) An experience I wholeheartedly recommend. An impressive place, as you'd expect.”

“Pleasantly surprised by the vibe!”

“Bonjour avec mon conjoint nous passer 3 nuit dans cet Hôtel 5 étoiles , et le 5 étoiles est vraiment mériter un accueil super , le personnel de l’hôtel est incroyable toujours au petit soin de leur clients , très souriant grâce à vous nous avons passer un super wee end et un GRAND MERCI également au femmes de Chambre qui tout les jours font un travail exceptionnel. Nous reviendrons MERCI à toute L’équipes 👌👌👌👌🙂😍😍”

“After staying at this hotel for 4 days last year and absolutely loving it, our family could not wait to return and stay for a week. We absolutely LOVE this hotel and would give it 6 stars if I could. It is a Leading Hotels of the World and with good reasons. From the moment we arrived, Dennis was superbly attentive, warmly welcoming us and recognizing us right away. The red level is worth the extra costs as this allows you a personalized check in which comes complete with a glass of cava or beverage of your choice and provides access to fresh, delicious breakfasts, snacks and beverages throughout the day during preset hours. The bilingual staff allowed us to check in early into one of our two rooms as it was ready - that alone would be worth 5 stars and so deeply appreciated after the 8 hour trans-Atlantic flight. The rooms are impeccably clean thanks to their exceptional housekeeping staff who service your room twice a day and stock the rooms with everything you would expect in a 5 star hotel (two well stocked mini bars, fine toiletries, a steamer, readily available room and laundry services, ample glass bottles of water, a chocolate on your night table and more). There are three restaurants on site including the red level lounge which also has a sun room and private garden, the Grand Cafe and El Jardin de los Duques where Cesar will take fabulous care of you and guide you through the exceptional menu. The hotel is located in a quiet block so you will sleep soundly but within two blocks in any direction you will find something eliciting including the Royal Palace, the Opera, the great shopping at Grand Via and countless restaurants, bars, shops and local music venues. We caught a Frank Sinatra-Louis Armstrong tribute at Cafe Berlin which is about two blocks away. The hotel also provides a shuttle service to local restaurants and sites which we used to visit the Reina Sofia museum. It cannot be reserved but rather is available on a first come first serve basis. The gym is small but adequate and on the sunny days we got to enjoy the sunset from their private rooftop deck with a blooming herb garden (see photos). Lastly, we tried the Thai Spa for really exceptional massages and facials and it felt like an authentic Thai experience. Overall, I can’t imagine staying elsewhere during our future trips to beautiful Madrid and have become a loyal Grand Meliá member.”

“Unanimously great.”

“Nous avons passé un séjour exceptionnel dans cet hôtel en red level. Tout le personnel est au petit soin, les chambres sont superbes et toutes les petites attentions ont bien été remarqués. Nous avons pu tout faire à pied l’emplacement est idéal. Le petit déjeuner est merveilleux avec un large choix. Merci à Cristina pour son accueil et tous les tips qu’elle nous a donné, les réservations prises pour que notre séjour se passe à merveille. Un grand merci nous reviendrons avec plaisir.”

“Hemos pasado unos días en el Gran Meliá Palacio de los Duques celebrando nuestro aniversario y la experiencia no ha podido ser mejor. El hotel es sencillamente espectacular. Su ubicación es, sin duda, uno de sus mayores tesoros. Está en un punto estratégico que te permite explorar el Madrid más auténtico a pie: en menos de 10 minutos estás en la Puerta del Sol y a solo 5 del Palacio Real. Ideal para recorrer la ciudad sin preocupaciones. Desde el momento de la llegada, se nota que estás en un hotel de 5 estrellas gran lujo. La atención al detalle y la calidad de los servicios son excelentes. Pero lo que realmente hizo mágica nuestra estancia fue el increíble detalle que tuvieron con nosotros. Al llegar a la habitación nos encontramos con una felicitación escrita por nuestro aniversario, acompañada de una botella de cava y unas fresas chocolateadas. Un gesto que llega al corazón y que demuestra el nivel de cuidado y cariño que ponen en su trabajo. Mención especial merece el desayuno buffet. Es de esos desayunos en los que no sabes por dónde empezar porque hay de todo y, lo más importante, todo es de una calidad excepcional. Da gusto encontrar productos tan buenos y una variedad tan amplia. En definitiva, ha sido un gran acierto elegir este hotel para una fecha tan señalada. Sin duda, repetiremos en cuanto tengamos otra ocasión. ¡Totalmente recomendable!”

“Toller Service im Red Level”

“Superb from every perspective.”

“Thank you for a totally wonderful experience for my wife’s 30th birthday! The staff were utterly incredible and made the experience. Thank you !!!!”