Reviews of Meliá Kuala Lumpur

Average rating4.3/53528 reviews

3 Filters
Filter by
  • debbie craen

    18/01/2025

    5/5

    This is our 10th stay at the Melia Hotel and we find it to be very central and close to shopping malls, The duty Manager Mr Shan was most helpful & patient he and his staff were very kind and helpful.Reception staff Mr Chang has been very helpful to us at all time, Restaurant staff Mr Ami has been very efficient & friendly daily and same as Ms Harmit. All your kindness has been appreciated. Thanking you all Robert & Debbie Craen Perth WA.


  • surinder singh

    13/12/2024

    5/5

    Good hotel with amazing staff and good breakfast. Rooms are clean and spacious. Highly recommended


  • Mohhammad Hafiz Abdullah

    13/12/2024

    5/5

    Good location..nice room Hotel


  • Erin Moore

    18/01/2025

    5/5

    Update: I'm so glad that we gave this hotel another try. They exceeded all service expectations for our second and third stays. The staff were so warm, friendly and welcoming, going out of their way to make sure that we had everything we needed and were well taken care of. When we came back for our third stay, not only did they recognise our name on the reservation and reach out ahead of time to welcome us, but the warmth and sincerity of the welcome we got when we returned was so heartwarming. Genuine care and happiness that we were back was so apparent. The staff here really do everything possible to make sure that their guests feel welcome and comfortable and it is authentic. It isn't done because it's their job, but because they genuinely care about the experience of their guests. From top management through to housekeeping and cooks and waitstaff in the restaurant all are so friendly, warm and genuine. Whenever we visit Kuala Lumpur we will most definitely be staying at Melia. Do yourself a favour and book your stay. This was the most bizarre mix of wonderful and exasperating stay. To start with the wonderful. The hotel itself is mostly wonderful. The suite we stayed in (Level Suite) was impeccable. Well maintained, clean, spacious, and smelled lovely (the whole hotel smells lovely). The beds were comfortable. And two hotel staff members really stand out for their friendliness, efficiency and stellar service. Ja, who helped us with our luggage and showed us around the suite and made sure we knew where everything was, and Agilan in the Level Lounge, who made sure we were well taken care of and spent a lot of time finding music he thought we'd enjoy. We do appreciate them and they made our stay easy and enjoyable. The buffet breakfast had a huge variety of good food to fit a lot of different tastes. It's close to a lot of things like malls and tourist attractions. Our experience with the rest of the service though was frustrating. When we checked in, we were checked into the wrong room (a room rather than a suite) and when we called the front desk they insisted we were in the suite. My husband had to go down and show them photos off of their own site on order to get us into the suite we'd booked and paid for. Then when we needed to extend our stay by a night the front desk told us they couldn't do that and we had to do it all online, which we couldn't actually do and ended up having to make a whole separate booking online. Then when we tried to update our keys so they worked for the extended night the front desk told us they couldn't do that either and instead told us to go and speak to Agila in the Lounge (why the Lounge which is for food and drink would have anything to do with room keys is beyond me). He was willing to go downstairs to the front desk to do that for us, but my husband went instead and had to insist that the front desk update the keys. The only time the front desk was actually helpful was when they wanted money from us. Which leaves a very bad taste in my mouth. We had to request house keeping every day as it got to after 5pm without the room being cleaned. The internet was spotty and unreliable. The one night we ate at the hotel restaurant, we ended up leaving without being able to get the bill or order the coffee we had wanted to have because everyone had disappeared and even calling out for someone and walking around the whole place couldn't find us someone to help us. Which meant getting the bill sent up later that night. We didn't go back to the restaurant. Overall the hotel is a good place to stay and Ja and Agila make for a great experience but if your experience is anything like ours it will be frustrating dealing with anything else. And at the prices they charge, that shouldn't really happen.


  • solaiman hossain

    13/12/2024

    5/5

    Came with my family. My room is very clean. Breakfast is delicious. Staff are friendly

  • Falan Sheikh

    13/12/2024

    5/5

    I stayed with a group in this hotel. Room is clean, food are great, service is good especially Mr Ramzan.

  • M.Saqlain Qurashi

    18/01/2025

    5/5

    Amazing Everything is fantastic 😍

  • Bhagya Hansamali

    18/01/2025

    3/5

    The hotel is located in front of the Berjaya Times Square building. But the first impression was bad, the reception staff was not rude no smile. Other staff was really nice and friendly. Room was good, spacious. Hotel has a big spread of breakfast buffet. Their Nasi lemak sambal is really good.

  • Ignacio Moniente

    18/01/2025

    5/5

    Personal amabilísimo, ubicación muy buena. El director del hotel es un gran profesional y todo su equipo en general. Perfecto para pasar unos días en Kuala Lumpur.

  • Hazwani Kamarudin

    18/01/2025

    5/5

    Melia has ev charging station now!!! Bery convenient!

  • Claire May Dub

    18/01/2025

    4/5

    Super génial.. Y a 15 jours j'ai fait un séjour.. Magnifique belle vue la nuit..

  • razan aladwee

    18/01/2025

    5/5

    Everything was great at this hotel and the people are nice 😊 I love the place

  • Sebastián Gianella

    18/01/2025

    4/5

    Hotel ok, bastante centrico. Si se escucha un poco de ruido fuera y eso que estabamos en la planta 12. Eso si, la vista era buena. La piscina nada que ver…pequeña en un lugar donde no cae el sol y hay mucho ruido.

  • Steve Anderson

    18/01/2025

    5/5

    This is a really nice hotel. Good location close to the MRT. Rooms are large and the staff are fantastic 👏. Would definitely stay again.

  • Ihssane Derdeb Haouzi

    18/01/2025

    5/5

    Thankyou for the good service and actually front desk, friendly staff and nice teamwork, also bellboy afizi give good service and smile nice guy, check out experience with beby, tyara, and irfan is really good, hope to see melia again.

  • Abdul Rahim channel

    18/01/2025

    5/5

    Near shopping area

  • Mike van der Putten

    18/01/2025

    5/5

    Most amazing hotel, the Level is absolutely worth the money. We had views of the Petronas towers from our room. the people are great and helpful and the “level manager Agilan” is the best hotel manager we have seen in a long time, thank you and we wil be back next week!

  • T M

    18/01/2025

    5/5

    สะดวกดี ตึกเก่า แต่ห้องไม่เก่ามากสะอาดค่ะ เดินไปห้างพาวิลเลี่ยน เดินไปหาร้านอาหารดังๆย่าน Pudu ได้ประมาน 15 นาที แต่รถติด.. ธรรมดาเหมือน กทม ☺️ ไม่ได้ถ่ายรูปมา ..โดนรวมดีแต่ถ้าไปมาเลก็จะพักที่เดิมค่ะ

  • Dalia Tarek

    18/01/2025

    5/5

    I stayed here for 13 nights in October 2024. It's a really nice hotel very close to the heart of Bukit bintang. I requested a quiet room from the reception, which he delivered. Check-in did not take very long. Our room was facing away from the noise of the main road but we could still hear the revving of loud motorcycles. Not the hotels' fault obviously. The room's control panel outside the door did not work. It's the panel to request housekeeping and ring the bell. The staff just knocked on our door. The room was a twin room, very spacious. The toilet was also nice, but the bidet was leaking unless it was closed off. The water pressure and temperature was excellent and towels were replaced almost daily by housekeeping. The room's AC is easily controlled. Bed was comfy but the pillows were not, they were too soft. You can request more hangers, since the 5 in the wardrobe were not enough for 2 people. In order to contact housekeeping on the phone, you just need to call reception and tell them what you need. Room service's nasi lemak, club sandwich and teh tarik was very delicious but of course, overpriced. And payment is when the food arrives, not during checkout. I did not opt for breakfast with the room. The hotel's lobby honestly smelled very unpleasant, there was a musty and bitter odour in the air. The smell was there for most of the duration of our stay. The hotel is surround by 3 malls and it's walking distance from Pavilion and Lot10. There's 2 supermarkets next door. There is no shortage of amenities. I highly recommend this wonderful hotel and I'd love to come back on my next visit. The staff were 10/10. Everyone we interacted with were very kind and professional. Thanks to the Melia team for making my stay so comfortable.

  • Solvere ATnT

    18/01/2025

    5/5

    It is just acrpss the road from Time Square where long distance buses are. It restaurants open for breakfast till late night. Staff are cheerful and helpful.


Ideal location

Centrally located hotel close to Kuala Lumpur's main attractions and shopping paradise

Well connected

Within walking distance of the LRT, MRT and Monorail stations

The Kitchen

A great choice of delicious international cuisine with show cooking

The Level

An exclusive service that takes your stay to another level with superior quality and elegance

Wellness area

Fully equipped 24-hour gym and swimming pool for adults and children

Multi-purpose spaces

Organise meetings or events in the heart of Malaysia

Find out how other hotels in the same area are rated

Discover our brands

  • luxury
  • premium
  • essential