Meliá Lima

“Tive uma ótima experiência no Meliá Lima. Fui direcionada pela companhia aérea após o cancelamento do voo e, mesmo com pouco tempo de estadia, tudo foi excelente. Estrutura muito boa, funcionários simpáticos e atenciosos, além de um buffet completo e de qualidade (café da manhã, almoço e jantar). Quarto confortável e banheiro impecável. Destaque também para a organização e limpeza.”

“We expected more from a 5 star hotel. For example, there is no hotel shuttle from the airport available,l and the hotel did not even arrange transportation when asked. Room was noisy, because the hotel sits at an intersection of two busy streets and there is a lot of honking. The windows are not insulated. The buffet was average. Overall, they could do much better for the price”

“We recently stayed at the Meliá Hotel in Lima and overall had a pleasant experience. The staff were mostly very friendly, the food was good, and the rooms were perfectly fine. Unfortunately, a major issue affected our stay. Due to a water pipe burst, our room was flooded and the floor remained completely wet for two days, making it very uncomfortable to even use the bathroom. We reported this at reception. While one receptionist tried to help, the manager showed no understanding, was not very friendly, and did not offer any apology or compensation. We were not even offered a room change—until they called us at 9:30 pm on our last night asking us to move, which felt unreasonable. Instead, they insisted on only discussing the issue face-to-face, which was frustrating. This lack of response and understanding significantly impacted our stay. Therefore, I would rate the hotel only 2–3 stars.”

“Muy buena la atención de Raúl de mantenimiento (Translated by Google) Raúl from maintenance provided excellent service.”

“Me pareció un servicio excelente, la habitación estuvo muy cálida y todo estuvo muy detallado, gran servicio de la señorita Susana, estoy más que satisfecho (Translated by Google) I found the service excellent, the room was very warm and everything was very detailed, great service from Miss Susana, I am more than satisfied”