Meliá Düsseldorf

“Hello Viewers, So my stay at this hotel is not going to be a pretty review! The hotel is nicely done inside; the lobby, entrance, restaurant, and lounge were beautiful. However, the service at the restaurant, with the servers on the morning shift for breakfast, was the worst I have ever had!!! EXPIEREND. That being said, if it were not for the kindness and true hospitality of the front desk, and specifically certain members of the staff, such as Melanie such a sweetheart, true genuine kindness and great customer service, and Admin the overseer of the lounge who went above and beyond during me and my husband’s stay there to attend this year's Wire Expo, this hotel would have only received one star! And that star would have represented housekeeping, which could have been better had I used my towels to mop the floor, because they left a bunch of hair on the bathroom floor, which is weird since I received “full” service that day. The room service staff were also very accommodating and genuinely nice. Pros: Great location, close and literally in a few steps from the park, which is like Central Park in the States, smile! Beautiful location and clean hotel “Certain members” of staff make it worth the trip Breakfast has a wide enough selection, and you will definitely find something to eat Afternoon/evening staff in the lounge or restaurant, great customer service, and good food The GYM was definitely four stars, it was clean, towels and water provided, and access to lockers, bathrooms, and showers Cons: The morning staff who serve breakfast are all “HORRIBLE” and rude, and I don't believe they truly understand that they are there to make all guests, no matter their “race”, feel at home and to make your stay enjoyable. This staff showed A LOT of microaggressions towards me for the only reason I could think of, which was being a black woman, or a black woman from the US. In Germany, it is technically illegal to come out and be racist to another person. Still, they do get away with treating someone badly in other ways, making them feel “unwanted.” I felt it in their behavior. I would not advise this hotel for any of my “people of color, just because of this encounter. The shower/bathtub is dangerous. The ledge is so high that you have to hold onto something to get out of the bathtub after taking a shower. A couple of times, I almost broke my neck trying to get out of the shower. They had several technical difficulties with their elevator and coffee machine, and the steam room wasn't working, my husband said. The credit card machine was down…. Smh! My review: Definitely not worth 400€ a night plus tax!!”