Zel Costa Brava

“Fue una experiensia maravillosa lugar super hermoso tranquilo la atencion super linda”

“Experiencia increíble en Zel Costa Brava, en absolutamente todos los sentidos, lo único malo fue lo corto que fué. Acceso directo a Cala Giverola, desayuno y cena MUY buenos para un buffet de hotel, restaurante a la carta espectacular, atención por todos los trabajadores de 10. Esperando volver ya🤩”

“El hotel y su ubicación estan muy bien. Las instalaciones ok pero nada del otro mundo... la presión de la ducha muy floja, las camas cómodas. En cuanto al servicio, un poco de todo. Algunos trabajadores muy atentos, amables y serviciales y otros no tanto... destacar a Diego de servicio habitaciones (buggy) y Gonzalo en el restaurante. La responsable de Customer Experience muy amable y atenta también.”

“We have stayed at this hotel multiple times, and overall, it continues to be an excellent place for a family vacation. The food is consistently of high quality, the staff are friendly and always willing to help, and the kids’ club is truly outstanding. The tennis court offers great options, and the proximity to the beach and the quality of the swimming pool make the experience even more enjoyable. This July 2026 will be our fifth time booking a vacation here since 2022, which reflects how much we value the hotel and its services. However, there is one recurring issue that prevents me from giving a full five-star rating: the lack of clear enforcement of the smoking policy. While smoking is officially prohibited in areas such as the swimming pool, in practice this rule is not consistently enforced. As a result, guests are sometimes exposed to smoke even while relaxing by the pool sun beds or at nearby loungers, which is particularly unpleasant—especially for families with children. A similar situation occurs on the restaurant terrace, where breakfast and dinner are often served. Some guests assume smoking is permitted there, leading to situations where diners are unexpectedly exposed to cigarette smoke during their meals. This creates discomfort for non-smokers and can lead to unnecessary tension between guests when the rules are unclear or not enforced. In my opinion, this issue stems from a lack of clear communication and enforcement. Staff members, including pool lifeguards, do not appear to intervene, which can create confusion and, at times, awkward confrontations between customers. I believe the hotel could easily improve this aspect by: Clearly defining designated smoking and non-smoking areas Installing more visible signage Ensuring consistent enforcement of the policy by staff This would greatly enhance the experience for both smokers and non-smokers, allowing everyone to enjoy their stay without discomfort. Despite this concern, we genuinely enjoy this hotel and intend to continue returning. We hope that Melia will address the smoking policy internally, as this improvement would elevate the overall experience to a full five-star standard.”