Palacio de los Duques Gran Meliá

“Stay here in Madrid was amazing! Staff is unbelievably hospitable, attentive and thoughtful. Club Access was a great amenity and was a top tier experience. Breakfast and Dinner at hotel were amazing, rooftop pool was PERFECT for hot Madrid summer. Service at rooftop was amazing! Hotel staff really went above and beyond and anticipated needs. This team is doing an amazing job and could show a lot of 5 star hotels what great service means! I really want to highlight Alejandro and the Guest Services team: Azaharah, Sofia, and Marina. We had a mix up with luggage and forgetting some items at the hotel and the team went above and beyond to ensure the situation was handled. Would stay here any day!”

“Casi como en casa. Excelente servicio, limpieza e instalaciones y en pleno centro de Madrid. Gracias!”

“Dear [Friend], I am writing these words straight from the heart, guided by the genuine affection and deep respect I hold for our friendship. In Islam, I have found a light and tranquility that illuminated my life, and I sincerely wanted to share some of this beauty with you. Islam is built on the pure worship of God and a direct connection with the Creator without intermediaries. It commands justice, noble character, honoring parents, and kindness to all, bestowing an invaluable sense of inner peace upon the soul. Embracing Islam is the beginning of a journey filled with clarity and purpose—offering true happiness and fulfillment in this life, alongside salvation and eternal joy in the Hereafter, bringing success in both worlds. I wish you endless peace and goodness always, and I am right here by your side whenever you feel like having a chat or exploring this together in a spirit of love and openness. Your friend,”

“Extraordinary Luxury and World-Class Service in the Heart of Madrid Our stay at Palacio de los Duques Gran Meliá exceeded every possible expectation. Traveling as a multi-generational family can often come with logistical challenges, but the staff transformed our trip into an effortless, unforgettable experience. From top-tier amenities to unprecedented hospitality, this property truly stands in a league of its own. Unrivaled Red Level Concierge & Service The service at this hotel isn't just 5-star—it is truly the best in the world. Whatever we needed—whether it was arranging private transportation, securing museum insights, sourcing special floral arrangements, or even helping track down local Pokémon cards—the team delivered 1000% effort with genuine warmth, kindness, and gratitude. Special recognition goes to two outstanding members of the Red Level team: * José Gutiérrez: Went completely above and beyond to help us track down our dream Spanish olive oil dippers to take home. * Sofia: Expertly coordinated multiple tailor-made activities, including arranging gorgeous flowers and chocolates that made our stay feel remarkably personal. The Red Level team curated several extraordinary custom moments for us: * A spectacular, romantic anniversary dinner. * A luxurious wine, charcuterie, and cheese tasting poolside. * A special in-room movie night complete with an incredible spread of dinner and snacks that delighted the entire family. Exceptional Dining & Breakfast Buffet The culinary offerings were exceptional across the board. The daily breakfast buffet is easily one of the best we have ever experienced anywhere in the world. We loved having access to the private Red Level dining space while still being able to pop over to the main buffet for hot items. Having food and snacks accessible three times a day in the lounge was an absolute lifesaver for traveling with kids who needed frequent breaks and refreshments to escape the afternoon heat. Rooftop Pool Oasis The rooftop pool provided a delightful, fun retreat. While the pool area is relatively compact and lounger beds are limited, the space turns over frequently enough that finding a shady spot was never an issue. On the rare occasion it was full, the attentive lifeguard immediately stepped in to help us secure seating. Luxurious Accommodations & Design The hotel itself is breathtaking—every design touch, architectural detail, and light fixture is thoughtfully curated. Our rooms were extremely comfortable, featuring wonderfully plush beds and a customizable pillow menu that ensured everyone slept soundly. As a thoughtful touch for families, the hotel offers in-room gaming systems; opting for a Nintendo Switch in the room was a massive hit for the kids during downtime. Palacio de los Duques delivers rare, world-class hospitality where every single staff member is eager to exceed expectations. We left deeply grateful for their care and cannot wait to return!”

“Fuimos con la idea de descubrir el hotel y, de paso, disfrutar un poco de Madrid, y nos marchamos absolutamente encantados. El hotel ha estado a la altura de cada una de nuestras expectativas, ofreciendo la excelencia y el confort propios de un verdadero 5 estrellas GL.Si bien falló algún pequeño detalle durante la estancia, este fue subsanado con admirable rapidez y eficacia. ​Queremos hacer una mención muy especial al impecable servicio de Jordan durante los desayunos, a Guillermo por su atención intachable en la recepción Red Level, y a Estefanía, que con su sonrisa contagiosa y sus ganas de agradar hizo que nuestro tiempo en la cama balinesa fuera perfecto.”