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Meliá Casa Maya - Cancun - All Inclusive

Cancún, Mexico
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A perfect getaway: memorable experiences by the Caribbean

Located alongside one of the most beautiful beaches in Cancun, this all-inclusive resort is ideal for families. It offers suites with ocean views, a water park, activities for all ages and an environment that combines the Caribbean and Mayan culture for an unforgettable vacation.

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Traveller's ratings

3.7/5

Accommodation

a room with two beds and a television

Meliá Room Ocean View

  • Ocean views
  • 2 double beds or 1 King bed
  • 441 ft²
Wake up every day of your holiday in Cancun to the sound of the waves and beautiful views. Nothing like relaxing in a room with a bathroom with a shower and amenities by Rituals, along with other special details designed to guarantee your comfort.
a bedroom with a bed and a table

Meliá Suite Ocean View

  • Ocean views
  • 2 double beds or 1 King bed
  • 871 ft²
Live an unforgettable experience in your own private sanctuary by the sea. This suite at Meliá Casa Maya provides you with unique moments in its elegant and spacious interior and quality services. Relax in a bathroom with bathroom amenities by Rituals.
a bedroom with a bed and a window
The Level

The Level Room Ocean View

  • Ocean views
  • 2 double beds or 1 King bed
  • 441 ft²
Find the perfect balance between comfort and beauty in this dreamy Mexican hotel room. Discover what awaits you inside, such as Rituals toiletries and access to exclusive The Level services.
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a bedroom with a bed and a glass door
The Level

The Level Suite Ocean View

  • Ocean views
  • 2 double beds or 1 King bed
  • 871 ft²
Feel the sea breeze and enjoy the tropical splendour from the private balcony of this large suite. Spend the best days in Cancun from this spacious room with unique details, a sophisticated design, and the special benefits offered by The Level.
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a pool next to a building
The Level

The Level Swim-Up Room

  • Ocean views
  • King-size bed
  • 441 ft²
Surrender to the charm and sophistication of this room with terrace and direct access to the swimming pool. Make the most of your stay in Cancun, refresh yourself at any time, rest like never before, and benefit from the exclusive The Level services.
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a living room with a couch and chairs
The Level

The Level Swim-Up Suite

  • Ocean views
  • King-size bed
  • 871 ft²
Open the door to a world of relaxation and elegance in Cancun and go straight to the pool from your suite. Stay in this exceptional room in a paradisiacal setting, and receive the unique The Level amenities and services.
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a room with a bed and a chair and a table
The Level

The Level Grand Suite

  • Ocean views
  • 1 king-size bed and 2 double beds
  • 1119 ft²
Let us captivate you with the beauty and comfort of our most exclusive suite. Surrender this spacious and elegant suite offering a myriad of details and comprising 2 bedrooms and a spacious living room. In addition, it comes with the exclusive The Level privileges.
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a room with a couch and chairs

Immerse yourself in a world of exclusivity

The Level guarantees you a truly unique experience. Complete your stay at Meliá Casa Maya - Cancun - All Inclusive with exceptional services, access to private areas and personalized attentions.

a beach with buildings and boats in the water
a restaurant with green booth seating and white and blue walls
a living room with a tv and a table
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Highlighted Services

a woman lying down on a massage table

YHI Spa

Reconnect with yourself and nature at this spa in Cancun. Enjoy a restorative spa experience to ensure your emotional and physical well-being in a perfectly balanced and personalized spa ritual. Our unique and indulgent therapies are combined with ancient rituals and innovative healing techniques to create a luxurious spa experience.

a woman and a girl sitting on a couch with a drink
All inclusive

Relax and make the most of your stay in our all-inclusive hotel. Inspired by ancient traditions, Meliá Casa Maya is a welcoming sanctuary whose name reflects a tribute to the rich cultural heritage of the region. Enjoy a unique holiday without worrying about the details… Our personalized service takes care of it, and all with the guarantee of Meliá quality.

a pool with lounge chairs and palm trees in front of a building
Refreshing dips

Come and take a dip in our outdoor pools, a privileged setting alongside the Caribbean. The main pool has stunning ocean views and a great choice of activities. The second is in the water park and guarantees fun! Relax on our sunbeds and enjoy the comfort of the towel service in the pool area.

a room with gym equipment
Move, fill yourself with energy

If you don’t want to lose your workout routine while on vacation, our gym is the perfect choice. Equipped with a wide range of weights, cardio machines, and Echelon devices, among other features.

Services and facilities

Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.

Outdoor swimming pool

Direct access to the beach

Activities for children

Water park

Water slides

On site entertainment

Parking

24 hour security

Merkado

a restaurant with green booth seating and white and blue walls
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Cape Nao

a building with a thatched roof and tables and chairs
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Casa Nostra

a restaurant with tables and chairs
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1 / 3
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Average rating
3.7/5
362 reviews

Amazing beach in front of the hotel. There are more than enough recliners. Towels, sheets, pillows and beds are of high quality! Food is great too and drinks are almost always available to you. I would just consider improving a the deserts and creating vegetarian or fish options at the grill too. This hotel building is very robust and well thought. The windows and doors are soundproof. I slept like a baby here. The evening shows vary and are very interesting. Staff is kind and well trained. However, I would add an extra person to serve the recliners on the sand. Finally, the functional wrist bands are a very smart idea, so you do not need to carry a card key to open your room. Shampoo and lotion are from Rituals. Amazing! Kudos to this place. Thanks

Adriano Baroni

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Disfrute mucho nuestra estancia, la alberca, la zona del parque acuático, la playa, los restaurantes, los bares, el servicio y la habitacion, estuvieron excelentes. Muchas gracias a Armando, Didier, Gabriel, Ricardo y Francisco que nos atendieron en el Cape Nao; Muchas gracias a Martin que nos atendió en el Grill y Mil Gracias a Victor Salazr por todas sus atenciones, hizo una decoración especial a mi hijo por su cumpleaños y nos ayudó mucho para que nuestra experiencia estuviera completa. En nuestro caso hicimos el up grade a Level, yo les recomiendo hacerlo ya que vale la pena y deja de ser un gasto conforme disfrutas la experiencia

Alejandro Sánchez

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Jacob Gagnon

04/11/2025

5/5

Dans son ensemble ce fut super agréable! Famille de 5, les lieux étaient super autant les jeux d’eau que la piscine. Personnel dédié, un merci particulier à Reyes et Oscar pour leur attention. Les activités ont clairement été communiqué à l’arrivée de même que tous les informations importantes. Je recommande et je suis surpris des quelques commentaires négatifs que j’ai vu avant de venir. (Translated by Google) Overall it was super enjoyable! Family of 5, the place was great, both the water games and the swimming pool. Dedicated staff, special thanks to Reyes and Oscar for their attention. The activities were clearly communicated upon arrival as well as all important information. I recommend and I am surprised by the few negative comments I saw before coming.

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Luis Zarate

06/11/2025

5/5

Nuevamente una experiencia confortable, las instalaciones de lo mejor, la atención de todo el personal super bien, mis felicitaciones para el ches del Capenao, me hizo literal platillo especial para mí por mi alergia al camarón, Leydi la chica que nos atendió en la playa super atención, consintiendo nuestros antojos de bebidas y comida que por cierto está muy rico lo que pidas... Y ni hablar de Majo 💝 nuestra concierge que por segunda vez nos dio una atención super personalizada las reservaciones a tiempo es más ya sabía lo que queríamos antes de pedírselo, como lo hace no lo se, pero es súper eficiente y su actitud siempre sonriente y muy atenta a nuestras necesidades, felicidades para majo 🤩

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Vane Murillo

04/02/2025

5/5

Hermosos lugar, aseado, excelente comida, muy buena atención, súper recomendable.

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.
1 / 5

Amazing beach in front of the hotel. There are more than enough recliners. Towels, sheets, pillows and beds are of high quality! Food is great too and drinks are almost always available to you. I would just consider improving a the deserts and creating vegetarian or fish options at the grill too. This hotel building is very robust and well thought. The windows and doors are soundproof. I slept like a baby here. The evening shows vary and are very interesting. Staff is kind and well trained. However, I would add an extra person to serve the recliners on the sand. Finally, the functional wrist bands are a very smart idea, so you do not need to carry a card key to open your room. Shampoo and lotion are from Rituals. Amazing! Kudos to this place. Thanks

Adriano Baroni

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Disfrute mucho nuestra estancia, la alberca, la zona del parque acuático, la playa, los restaurantes, los bares, el servicio y la habitacion, estuvieron excelentes. Muchas gracias a Armando, Didier, Gabriel, Ricardo y Francisco que nos atendieron en el Cape Nao; Muchas gracias a Martin que nos atendió en el Grill y Mil Gracias a Victor Salazr por todas sus atenciones, hizo una decoración especial a mi hijo por su cumpleaños y nos ayudó mucho para que nuestra experiencia estuviera completa. En nuestro caso hicimos el up grade a Level, yo les recomiendo hacerlo ya que vale la pena y deja de ser un gasto conforme disfrutas la experiencia

Alejandro Sánchez

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Jacob Gagnon

04/11/2025

5/5

Dans son ensemble ce fut super agréable! Famille de 5, les lieux étaient super autant les jeux d’eau que la piscine. Personnel dédié, un merci particulier à Reyes et Oscar pour leur attention. Les activités ont clairement été communiqué à l’arrivée de même que tous les informations importantes. Je recommande et je suis surpris des quelques commentaires négatifs que j’ai vu avant de venir. (Translated by Google) Overall it was super enjoyable! Family of 5, the place was great, both the water games and the swimming pool. Dedicated staff, special thanks to Reyes and Oscar for their attention. The activities were clearly communicated upon arrival as well as all important information. I recommend and I am surprised by the few negative comments I saw before coming.

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Luis Zarate

06/11/2025

5/5

Nuevamente una experiencia confortable, las instalaciones de lo mejor, la atención de todo el personal super bien, mis felicitaciones para el ches del Capenao, me hizo literal platillo especial para mí por mi alergia al camarón, Leydi la chica que nos atendió en la playa super atención, consintiendo nuestros antojos de bebidas y comida que por cierto está muy rico lo que pidas... Y ni hablar de Majo 💝 nuestra concierge que por segunda vez nos dio una atención super personalizada las reservaciones a tiempo es más ya sabía lo que queríamos antes de pedírselo, como lo hace no lo se, pero es súper eficiente y su actitud siempre sonriente y muy atenta a nuestras necesidades, felicidades para majo 🤩

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Vane Murillo

04/02/2025

5/5

Hermosos lugar, aseado, excelente comida, muy buena atención, súper recomendable.

This section shows customer reviews collected by Google Reviews about their experience at Meliá Casa Maya - Cancun - All Inclusive.

Activities

Splash Island

a group of people standing around a garmentd person

Culture, music and fun

a group of people playing a board game

A paradise for kids in Cancún

Culture & Essence

A tribute to Mayan culture, a refuge for the soul

Inspired by the ancestral traditions and wisdom of the Mayans, its name symbolizes "Casa" as a warm and protective space, and "Maya" as a tribute to the invaluable cultural heritage of the region. A place where the past and present meet to create the most authentic and significant experience.
1

What is the official category of the accommodation?

It is a 4-star hotel.

2

What are the time limits for check-in and check-out?

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

3

What are the contact details?

You can contact this accommodation by calling +52 998 881 0500 or by sending an e-mail to melia.casa.maya@melia.com.

4

What is the address of the accommodation?

It is located at Blvd. Kukulcan km 5.5, Hotel Zone, Cancun, Quintana Roo, Cancun, 77500 Mexico.

5

Will I have Free Wi-Fi?

Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.

6

What services does the accommodation offer?

Outdoor swimming pool, Direct access to the beach, Activities for children, Water park, Water slides, On site entertainment, Parking, 24 hour security

7

Are there any exclusive services?

Yes. Enjoy a world of exclusivity and sophistication with our The Level service. Superior quality and exceptional details await you to make your stay even more special.

8

How many restaurants and bars are there?

The accommodation has a wide range of dining options which you can try in any of its 4 restaurants and bars.

9

What are the benefits of being a MeliáRewards member?

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

10

How can I make sure I get the best rate?

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

11

How much does it cost to stay at Meliá Casa Maya - Cancun - All Inclusive?

Rates at Meliá Casa Maya - Cancun - All Inclusive can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.

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