Paradisus La Perla - Adults Only - Riviera Maya

Al hotel ya le hace falta su renovación, cuando llegamos las puertas corredizas que separan el baño del resto de la habitación estaban caídas y tuvimos que pedir que Mantenimiento las reparara, me cuesta trabajo entender como la mucama no reportó esta situación después de “limpiar” el cuarto. Al otro día se descompuso la caja de seguridad y nuevamente pedimos a Mantenimiento la reparación. Por otro lado, hay que presionar para que el servibar se resurtiera correctamente. Los restaurantes de reservación son buenos a secas, pero no son lo que se espera en un hotel de esta categoría. Las actividades nocturnas son diversas y divertidas. El SPA no tiene elevador y el ambiente no es tan silencioso como se esperaría. Lo rescatable son las islas de helados y café. Sin embargo, no regresaré a hoteles de esta cadena. Falta mucho entrenamiento y empoderamiento al personal que te haga sentir bien atendido.

I can’t speak highly enough of the Paradisus La Perla, everything from beginning to end was of the highest class; the staff friendly and attentive, the location and building are beautiful and airy and the food from the buffet to every restaurant serve delicious food in amazing quality and quantity. The one blight on the otherwise perfect vista is the Sal Steak Cave, and here, while they were keen to point out that they were separate to the resort, served ridiculously overpriced steaks, drinks (including water) and vegetables with an antipathy which was inverse to the price. I would encourage everyone to come and enjoy this wonderful resort but steer clear of the Steak Cave as if their life depended on it, the bitter taste was not just due to the undercooked brussel sprouts!

An amazing place to retreat from the hustle and bustle of life - highly recommend the adults only experience.

Beautiful property in jungle setting. You do drive through sketchy areas to get there. Rooms were classy and spacious but if you stay poolside the DJ plays loud music until 7 when the pool and the poolbar shuts down. Food was great overall but Sal steakhouse was extra charge and service was very very slow. Staff was excellent, especially Viktor working the beach. There are free cabanas around the Quiet Pool so take advantage if you have the chance. You also have access to family side which had more restaurants/pools and chairs. We had a couple issues with our room initially but they were quick to resolve and offered a credit for the trouble. Highly recommend, worth it!

Stayed 9 nights at Paradisus La Perla. This review is based on what the resort claims to be, not on the standards of a generic all-inclusive. I tried every restaurant on the property except the buffets, so this is not based on one bad meal. The main issue is the mismatch between the marketing and the actual experience. Paradisus La Perla clearly wants to present itself as an upper-premium resort, especially once La Reserva and other exclusive tiers are involved. In practice, it does not consistently deliver at that level. The facilities were probably very nice at one point, but they are showing wear around the edges now, and some repairs looked mediocre rather than polished. Food was mid overall. Santé, the La Reserva exclusive restaurant, was the best option we had, but it only serves breakfast and lunch. That left dinner as a weak point relative to the resort’s positioning. Room service was also underwhelming. Across the restaurants, quality was inconsistent enough that some desserts even tasted stale. The cannoli was especially bad. Service was inconsistent, and Capella was the clearest example. We waited 30 minutes for a reserved table, then another 15 minutes just to get drinks, then another 30 minutes for salads. A standard three-course dinner ended up taking almost three hours. That is not an isolated inconvenience. At a resort positioning itself as premium, that is a service failure. The family-side restaurants were also consistently the worst for us, and even with reservations we repeatedly had to wait. The upselling was excessive and distracting. Circle membership, spa packages, excursions, and premium menu items were pushed too aggressively throughout the stay. That constant sales pressure took away from the experience. The Circle exclusive menu items were particularly poor value. I ordered the cowboy steak expecting something that matched the premium upcharge and description. What arrived was fine, but not impressive, and nowhere near what I expected for the price. This is not a terrible resort, and I can see why some guests rate it well if they are comparing it to standard all-inclusives. But if you are judging it against the level of dining, service, and polish its branding suggests, it falls short. For me, it was a 6/10 experience because the resort overpromised relative to what it actually delivered.