Paradisus Grand Cana - All Suites

“Overall we had a great vacation and made some great memories with our 3 and 5 year old. That being said there were a few things that kept this from being a 5 star experience The Good: Beautiful resort Rooms were spacious, clean and very nice. our kids loved the jet tub on the deck and would use it every day after the pool or beach Great size for kids, not overwhelming Water park (and the staff there) was great Kids club staff was great. our kids got dropped off right around the time a lot of other kids got picked up so they did not want to stay. the staff was super communicative with us and it was very helpful The main pool was very nice and it was always easy to get a cabana for our stuff You can WhatsApp the main desk! this was helpful. one day they did not refresh our minibar/waters so utilizing this for things like that was very convenient Fun republic: this was a standout option, a great spot for kids to hang out and all the food and beverage came with our stay. only gripe here is why does it not open til 6? a lot of it is focused on younger kids, would have absolutely loved to go a bit earlier or even in the afternoon for a sun/pool break Shuttles were very easy and convenient Shout outs for good service to Emmanuel from pool bar and Emmanuel from kidsdom, Obeidy from the water park (our 3 year old's bff during our stay), and Narcizo, our server at a couple of the restaurants. Room for improvement: The concierge service was very confusing and I didnt feel that the staff was super transparent when explaining the benefits of it, especially pertaining to dinner reservations Making reservations on our own was a poor experience. It added unnecessary stress to an otherwise relaxing trip Food was 3 stars. some very good options, nothing amazing. buffet was great for the kids Service was, with a few exceptions (shoutouts above) very meh to sometimes flat out unfriendly Overall its a beautiful place and we'd consider returning, but are more likely to consider other options that place more emphasis on food and service”

“Our experience at Paradisus Grand Cana was absolutely amazing . From day one we were greeted at the family concierge by Fransua. He went above and beyond To make sure we had reservations for dinner, shovels for the kids at the beach and even made my mother in laws birthday something special. Ever pleased with our stay.”

“Rosemery -Origen restaurant Wonderful service and staff would always like to have her. Great service.”

“Rooms are very comfortable, but walls are a little thin. Lots of noise from other rooms. Rooms are are open for smoking as well. Pools are outstanding. Many pools and chairs. Always available. Drinks were a tad watered down. But otherwise very good and service in bars was fantastic. Breakfast was always fantastic!! Buffet very good and many choices. Lunch was good. Also Buffet. Dinner on the other hand left a lot to be desired. The lack of spices in the food made it rather bland.”

“Beiker es un mesero exepcional servicio de calidad y profesionalismo (Translated by Google) Beiker is an exceptional waiter, providing quality service and professionalism.”