Nature, relaxation and pleasure in an exclusive resort
An all-inclusive resort on the shores of the Caribbean Sea set in the most exotic natural environment. Enjoy a holiday with your family or partner at Paradisus Playa del Carmen and take home unforgettable memories.
LUXURY SUITES & SERVICES
The Reserve at Paradisus offers a luxurious ambience and entertainment for both adults and children. A place designed to ensure that both couples and families can relax or have fun, safe in the knowledge that the kids are enjoying a holiday they will never forget.
THE RESERVE AT PARADISUS PLAYA DEL CARMENGuests at The Reserve enjoy a wide range of adult-only or family-friendly facilities. The facilities and amenities available in the luxurious The Reserve suites create a sensation of comfort and privacy and one of the best ever holiday experiences.
THE RESERVE PRIVATE AREAS
The Reserve features exclusive areas reserved for guests who choose to enjoy an experience with greater privacy and luxury. Pool and beach areas reserved for guests staying in The Reserve suites guarantee greater intimacy with your family or in an adults-only space. Our heated pools in The Reserve are a true delight, along with a dedicated Concierge service at the pool and beach.
- Private Olio Restaurant for breakfast and lunch
- Private La Palapa Restaurant for The Reserve adults for breakfast and lunch
- The Reserve heated pool with swim-up bar and Bali beds
- The Reserve private beach area with beach Concierge
- The Reserve exclusive massage area (*)
- The Reserve exclusive fitness centre
(*) Extra charge
EXCLUSIVE THE RESERVE BENEFITS
The Reserve offers personalised service, superior quality and details designed to guarantee luxurious holidays. From a personalised Concierge to a wide variety of services specially selected to guarantee a sophisticated holiday wrapped in comfort.
- Personalised concierge service
- Private check-in and check-out
- Access to an elegant multi-level lounge with air-conditioning and sensory harmony for private check-in and check-out, a library, Wi-Fi, daily breakfast buffet, all-day coffee and drinks, international press, and drinks and snacks in the afternoon.
- Access to the Olio Restaurant or La Palapa (adults only) for breakfast and lunch only for The Reserve guests.
- Access to the YHI Spa water ritual facilities
- Direct contact with your personal Concierge by instant message
- Preferential reservations for à la carte restaurants, YHI Spa and activities
- Access to the private pool and beach area for The Reserve adults
- Paradisus beach kit as a gift for children at check-in
- Activities programme for children and teenagers
- Luggage unpacking and packing service (subject to availability)
- Access to the YHI Spa water ritual
- Pillow menu
- Turndown service every evening
- Special aromatherapy menu in the room (*)
(*) Extra charge
PERSONALISED CONCIERGE SERVICE
- Personal tour of the resort to help you settle in
- Room spa: preparation of your whirlpool bathtub with aromatherapy (*)
- Ironing of up to two garments per day per room (not including delicate items)
- Shoeshine service whenever you need it
- Laundry collection and delivery
- Preferential reservations in the à la carte restaurants, YHI Spa and sports and entertainment facilities
- Preferential reservations in YHI Spa
- Preferential reservations for tennis court and other activities
- Personalized minibar in the room with products for adults and kids
- Postal delivery
- Personalized wake-up calls
- Service to sterilize bottles on request
(*) With additional charge
- Private heated pool with swim-up bar
- Pool concierge service to bring you whatever you need
- Fresh fruit and fruit juice service to keep you refreshed
- Aromatic cold towels and water spray to keep you cool
- Sunglass cleaning service
- Newspapers, magazines and books
- Have fun with the kids with a choice of board games and playing cards
SIGN UP FOR OUR NEWSLETTER
Subscribe to our newsletter and get our special offers and discounts delivered directly to your inbox