Paradisus Playa del Carmen

Playa del Carmen, Mexico
Only if you book with us:
  • Meliá offers free health insurance for stays in our hotels with extensive coverage for Covid-19 that includes medical expenses (up to €40,000), extension of stay due to illness or accident (maximum 15 days and up to €300 per day), accompaniment and repatriation. Customers staying a minimum of 3 nights whose country of origin requires a negative Covid-19 test to return home, can take a free antigen test in the hotel administered by qualified medical personnel. For more information, see the Meliá Safe Destination page HERE


    The insurance will be automatically available in hotels signed up to the policy.
    To allow the insurer, Europ Assistance, to offer the customer the coverage mentioned above, the customer agrees that Meliá may transmit their personal data to said insurer solely for that purpose and must expressly communicate any other purpose.
    Meliá reserves the right to modify the terms and conditions of the free insurance at any time. Said modification will be communicated publicly and under no circumstances will it affect the customers who have made their booking under these terms and conditions.

Nature, relaxation and pleasure in an exclusive resort

An all-inclusive resort on the shores of the Caribbean Sea set in the most exotic natural environment. Enjoy a holiday with your family or partner at Paradisus Playa del Carmen and take home unforgettable memories.


The Reserve at Paradisus offers a luxurious ambience and entertainment for both adults and children. A place designed to ensure that both couples and families can relax or have fun, safe in the knowledge that the kids are enjoying a holiday they will never forget.


Guests at The Reserve enjoy a wide range of adult-only or family-friendly facilities. The facilities and amenities available in the luxurious The Reserve suites create a sensation of comfort and privacy and one of the best ever holiday experiences.


The Reserve features exclusive areas reserved for guests who choose to enjoy an experience with greater privacy and luxury. Pool and beach areas reserved for guests staying in The Reserve suites guarantee greater intimacy with your family or in an adults-only space. Our heated pools in The Reserve are a true delight, along with a dedicated Concierge service at the pool and beach.

  • Private Olio Restaurant for breakfast and lunch 
  • Private La Palapa Restaurant for The Reserve adults for breakfast and lunch
  • The Reserve heated (*) pool with swim-up bar and Bali beds
  • The Reserve private beach area with beach Concierge
  • The Reserve exclusive massage area (**)
  • The Reserve exclusive fitness centre

(*) Seasonal
(**) Extra charge


The Reserve offers personalised service, superior quality and details designed to guarantee luxurious holidays. From a personalised Concierge to a wide variety of services specially selected to guarantee a sophisticated holiday wrapped in comfort.

  • Personalised concierge service
  • Private check-in and check-out
  • Access to an elegant multi-level lounge with air-conditioning and sensory harmony for private check-in and check-out, Wi-Fi, all-day coffee and drinks, international press, and drinks and snacks in the afternoon
  • Access to the Olio Restaurant or La Palapa (adults only) for breakfast and lunch only for The Reserve guests.
  • Access to the YHI Spa water ritual facilities
  • Direct contact with your personal Concierge by instant message
  • Assistance with reservations for à la carte restaurants, YHI Spa and activities
  • Access to the private pool and beach area for The Reserve including adults areas
  • Paradisus welcome gift for children
  • Activities program for children and teenagers
  • Luggage unpacking and packing service (subject to availability)
  • Pillow menu
  • Turndown service every evening
  • Special aromatherapy menu in the room (*)

(*) Extra charge


  • Personal tour of the resort to help you settle in
  • Room spa: preparation of your whirlpool bathtub with aromatherapy (*)
  • Ironing of up to two garments per day per room (not including delicate items)
  • Shoeshine service on request
  • Laundry collection and delivery (*)
  • Assistance with reservations in the à la carte restaurants, YHI Spa and sports and entertainment facilities
  • Preferential reservations in YHI Spa
  • Personalized minibar in the room with products for adults and kids
  • Personalized wake-up calls
  • Baby and kids amenities according to their age on request, such as bottle steriliser, baby bathtub, night light, etc.

(*) With additional charge


  • Private heated pool with swim-up bar (**)
  • Pool concierge service to assist you 
  • Variety of amenities for you to enjoy your time, such as snacks, appetisers, drinks, etc. 
  • Sunglass cleaning service
  • Newspapers and magazines through Melia APP
  • Have fun with a choice of board games and playing cards

(**) Seasonal

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