Reviews of Paradisus Playa del Carmen - Riviera Maya

Average rating4.7/59846 reviews

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  • Odama Alsi (travieso)

    27/01/2025

    5/5

    Muy buena experiencia excelente vengan a conocerlo lo mejor en playa del carmen


  • Pozolitojk Oficial (PozolitoJK)

    28/12/2024

    5/5

    Muy padre las albercas... Solo que el water park no es para niño de menos de 5 años... Esta muy profundo (pero si hay chapoteadores)


  • Luis Ángel

    23/01/2025

    5/5

    Excelente servicio y calidad por parte del Restaurante Naos, y una cálida bienvenida que nos dieron las amables meseras Valentina y Eli, gracias x todo 👌


  • Janelle Jacks

    22/12/2024

    5/5

    Blue Agave service with Adriana, Ivan y Capitals Esperanza and food is the best!! The tacos are all good. Especially lengua, bistec y pollo. The (ensalad de) nopales salad is great with lengua tacos. The rajas poblanos (sliced poblanos in a cream sauce) is delicious. Salipicon de setas (Mushroom salad) tastes like vegetarian ceviche!!! ¡Hay Dios mio!


  • cristina iglesias

    10/12/2024

    5/5

    Lugar excelente. Y las personas q nos atendieron muy amables, serviciales, muy atentos. Gracias a tod@s por hacernos sentir tan bien.

  • Claudia Gomez

    22/12/2024

    5/5

    Deseamos Felicitar el servicio del Restaurante Naos. Desde Recepción hasta Cocina todos muy cálidos y amables, la comida es deliciosa mañana tarde y noche.🫂😃 En especial deseamos Felicitar a Eva, Neeeftali,Angel turno matutino y por la tarde noche Anita, Arturo, Mary, Capitán Emilio y Gerente Mario. Gracias por su calidez y atencion tan humana y especial para Viridiana.😃🙂🫂 Gracias también a Hostes Windy y Arely😀 Para el área de meseros qué están cerca de las albercas nuetro agradecimiento total a Cesar y Socrates.😉 Gracias Juan Antonio de Circle 😊 por todo tu apoyo incondicional siempre Recomendamos 100 por ciento el hotel.

  • Stephanie Champagne

    06/12/2024

    5/5

    Très bel hôtel, propre et bien entretenu! Très bien adapté pour les enfants en bas âge (bateau de pirate piscine principale) et pour les grands (parc aquatique)!! Nous avons vraiment adoré notre séjour! Le bémol est les réservations de restaurants. Nous devons attendre en ligne tôt le matin, réservation disponible seulement 48h à l’avance donc il faut se mettre des alarmes. Sinon tout était parfait! Bel espace crème glacé pour les enfants, délicieux. Spectacle dans le lobby tous les soirs! Espace plage très bien et très large du côté famille, sable blanc et doux. On peut marcher très longtemps des deux côtés et même jusqu’à playa del Carmen facilement. Les restaurants sont très bons, surtout l’italien! Nous allons assurément y retourner!!

  • Roque

    16/01/2025

    4/5

    Hotel Playa del Carmen en Cancún ofrece una excelente experiencia con habitaciones cómodas, buen servicio y ubicación cercana a la playa. Destacan sus áreas comunes limpias, buen desayuno y ambiente tranquilo, ideal para relajarse.

  • Farhad Ghorbani Fard

    21/12/2024

    5/5

    I had an amazing week at Paradisus Playa del Carmen - Riviera Maya (Adults Only)! We upgraded to a private section, and the room was fantastic—worth every penny. Unfortunately, it rained the entire week, but we made the best of it and still had so much fun in the rain! The staff were incredibly professional and friendly, making our stay even more enjoyable. The resort offers a great selection of restaurants, though I have to say the Italian one, Capella, was a disappointment—the food was the worst. I’d recommend skipping it if you visit. On the family side, there’s an awesome water park called Aqua Zone, which looked like so much fun for all ages. Another standout feature is that the resort is pet-friendly. We loved meeting a few adorable dogs who came along with their lucky owners. The beach here is clean and spacious, which isn’t always the case in this area—some neighboring resorts had noticeably dirty beaches. My absolute favorite spot was the Fahrenheit Pool Bar, with amazing service and the friendliest staff. Special thanks to Lorenzo, Daniel, and Alexia for going above and beyond. I highly recommend this resort and hope you have as great a time as we did. Rain or shine, this place is a gem!

  • joshua chambers

    18/11/2024

    5/5

    This resort is lovely! The staff are excellent and extremely helpful. The food is delicious, there are different options to go to for each meal. The main buffet is open for each meal and is very good, but the other restaurants are absolutely spots to eat at! Flora is delicious for breakfast and dinner, and Blue agave (Mexican restaurant) is fantastic and where we had lunch most days, be sure to say hi and ask Victor for recommendations to eat there! The rooms are large and clean, each room seems to have its own hot tub on the balcony. The beach is clean and peaceful, we were in the huts with beds in them on the beach each day! Naps and reading books, with servers checking in regularly if you want anything to drink! Pools, there is a loud pool and a quiet pool, we stayed at the quiet pool a few times and loved it. The loud pool looks like a fun time too! Always entertainment happening. Altogether a fantastic resort and will for sure be coming back!

  • Pedro Méndez

    18/11/2024

    5/5

    Me encanto

  • roxana martinez torres

    18/11/2024

    5/5

    Un hotel hermoso y excelente servicio el restaurant Bana Family muy rico!! El chef Manuel y el chef Manaces Ramos muy buenos y su comida espectacular!!

  • Daniel Nuñez Hdz

    18/11/2024

    5/5

    Muy lindas las habitaciones, la comida muy rica en el restaurante "Tepanyaki" la comida estuvo deliciosa! Muchas gracias a los Chef Hugo Diaz y a Manaces Ramos. Disfrute mucho la platica y la preparación. Así como la atención del bar tender.

  • David Eisenbrey

    19/11/2024

    4/5

    This resort had a wonderful pool, a wonderful water park, excellent beach access. My family and I as well as our friends really enjoyed many of the amenities. We all agreed that the beds were terrible. Food was pretty good. Service was very inconsistent. The listing says gratuities are included however, it almost seemed that if you wanted any service at all that tipping was expected.

  • Shane Realty

    18/11/2024

    5/5

    Manaces is the man. His tricks kept our kids entertained the whole time. Super happy with the whole experience.

  • Gheorghe Rotaru

    19/11/2024

    5/5

    Manuel always had a big smile on his face and made sure we were taking care of!

  • Crystal Geiss

    19/11/2024

    5/5

    It was wonderful To see Manuel On the beach every day… he provided the best service and seeing his smiling face every day was an absolute pleasure!

  • Myra Hirsch

    21/11/2024

    4/5

    This resort is beautiful! Ocean Beach access just steps away! The beach was awesome!

  • Ricardo Garrido Figueroa

    22/11/2024

    5/5

    Destacar la Excelente atención de Ángel en el restaurante Lemón Fish. Estuvo pendiente en todo momento, nos hizo sentir muy cómodos, No sugería platos a partir de los gustos que nos preguntaba. De los distintos restaurantes que fuimos lejos fue el que mejor nos atendió.

  • Jordan Innes

    26/11/2024

    5/5

    This place is exceptional. But make sure you hit the best spots. This sushi restaurant is an unspoken gem. Coming from Vancouver it’s close to on place with Miki. Sit st the bar. The custom creation is unreal.. For real. Then hit the hibachi place its next level. The food is unreal and chefs put on a show. Go.


Prime location

In Playa del Carmen, ideal for adventures

Family Concierge

Our premium rooms come with exclusive perks to delight all guests

Authentic flavors

In restaurants and bars for the whole family, and others for adults only

YHI Spa

A haven of serenity, where you can connect with your inner self and feel good

Diversity of Experiences

Have fun in our pools and learn about the local culture with exciting activities

Unique events

Large and versatile spaces in an extraordinarily beautiful natural setting

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