The Level

Make your experience at this hotel truly unforgettable by booking the exclusive and personalised The Level service. A perfect stay with access to private hotel areas, personalised attention and a range of services that make all the difference.

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Our The Level team works around the clock to ensure your stay is an experience full of the greatest care and attention. Discover a new concept in well-being and a universe full of benefits and the finest services. Choose our hotel and experience the most exclusive luxury designed to satisfy all your needs. The Level offers an ideal combination of elegance and comfort.

Espresso coffee maker and kettle
Access to the private Lounge
Minibar
Private reception area
Courtesy meeting room
Free ironing (one garment per stay)
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Unique experiences

The Level Lounge

Open from 7am to 11pm, the Level Lounge provides views of the garden area by the pool. A room full of natural light reserved only for The Level guests, the perfect refuge to work or just enjoy some relaxation. Try a wide range of snacks and drinks every day from 12 midday to 11pm and a buffet breakfast from 7am to 10:30am from Monday to Friday, and from 7am to 11am on Saturday and Sunday. Exquisite hot tapas are also served together with an open-bar service with premium-brand drinks from 6pm to 9pm. We are here to serve you whenever you wish, with all the distinguished service of our The Level team.

Personalised service

Enhance your travel experience with unique services. From the moment you arrive, enjoy welcome services, breakfast included in your stay, and a private reception area to help with all your arrangements, from check-in and late check-out (subject to availability) to making reservations for you and information on excursions or things to do in the city.

And in your room?

Be pampered by a range of special amenities such as a pillow menu, The Level slippers and bathrobes, bathroom amenities by Rituals or a Nespresso coffee maker with a selection of coffees and teas. We also provide a turndown service and free ironing of one garment per stay (except suits).

A new business concept

Make The Level Lounge an extension of your work space, holding meetings in Madrid in a discreet and private setting. As a guest of The Level, you will have access to a private meeting room for 1 hour per room per stay for a maximum of 6 people (reservation required and subject to availability). A large space with modern and functional furniture and a pleasant ambience. It has well-lit tables and Wi-Fi so you can work online.

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Other superior rooms

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The Level Deluxe Room

  • City view
  • Queen-size bed
  • 26 m²

An exceptional room where refinement, design and superior comfort go hand in hand. A room full of light that offers great views of the city and has a bedroom with a queen-size bed or two single beds and a full bathroom.

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Premium The Level Room

  • City view
  • King-size bed
  • 37 m²

Discover a new way to rest after a hectic day of sight seeing or work in Madrid. A charming room with views of the city, a fabulous king-size bed or two single beds, and a bathroom for a refreshing shower.

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Junior Suite The Level

  • City view
  • Double bed or two single beds
  • 52 m²

Make your trip to the capital a unique experience in this modern and beautiful suite with two different spaces that compete in charm. A large bedroom and a separate lounge with a comfortable sofa and a functional work area.

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Grand Suite The Level

  • City view
  • Double bed or two single beds
  • 65 m²

Start your stay in Madrid by admiring the city skyline from this spacious and elegant suite. A perfect room with an open-plan bedroom, two bathrooms and a separate lounge with a work area.

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Castilla Suite The Level

  • City view
  • King-size bed
  • 75 m²

Enjoy the perfect combination of the avant-garde and classic design in a suite with views of the capital. A room with two different spaces to guarantee the best rest. An elegant bedroom and a spectacular lounge with a sofa and dining area.

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The Level Triple Premium Room

  • City view
  • Double bed or two single beds
  • 37 m²

With views of the city and practical facilities, you will love a room that is even more versatile than usual. It provides a bedroom and a lounge with a reading and work area. The full bathroom has a double sink, shower and bathtub.

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The Level Connected Family Room

  • City view
  • Double bed or two single beds
  • 63 m²

Enjoy a family holiday in a room that connects two rooms (a Premium The Level room and a Deluxe The Level room), each with its own bathroom. An ideal combination to share experiences during your stay, but retaining a degree of intimacy in each room.

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