whatsapp

The hotel where you are staying is the Data Controller and will process your data in order to communicate with you through WhatsApp to attend to your needs and requests during your stay. This communication channel will only begin when you scan one of the QR codes available in the hotel.

Data controller and purpose:

The personal data that will be processed for this purpose is: Identification and contact data, data on your booking and data provided in your request.

Personal data categories:

The legal basis for this processing is the implementation of the contractual relationship that created when the accommodation booking is made and the delivery of the services requested in that way.

Legal basis:

Personal data processed through WhatsApp will be stored for the time required to appropriately manage the relationship with you and achieve the purposes they have informed. The data will then be blocked during the applicable legal limitations period in order to attend to any possible liabilities derived from processing.

Data conservation period:

The rights of access, rectification, deletion, opposition, limitation, portability and revocation of consent may be exercised by sending an email to&nbsp;<a href="mailto:myexperience@melia.com" id="menur1su" rel="noreferrer noopener" target="_blank" title="mailto:myexperience@melia.com">myexperience@melia.com</a>. You may also present a complaint to the competent data protection authority.

WhatsApp Policy

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