SOL Barbados

“Os quartos não são nada de especial, mas o hotel é óptimo para famílias com um pequeno mas divertido parque aquático, mais 5 piscinas diversas para as várias idades, espetáculos e atividades e perto do mar.”

“Hemos estado 6 noches en Julio, la experiencia fue buena en general, especialmente para ir con niños. El hotel cuenta con toboganes, la comida es buena variada y adecuada para rodos los gustos. Sin embargo en nuestra estancia ocurrieron variaos inconvenientes importantes para nosotros. Un par de dias por al mediodía las piscinas estaban cerradas porque algún niño habia hecho sus necesidades o vomitado en ellas. Entendemos que son situaciones imprevistas y que se tienen que cerrar por motivos de higiene. Aunque afectaron al disfrute de nuestras vacaciones. El principal problema fueron los cortes de luz ( dos dias seguidos) . Sobre las 20.00 se iba la luz, dejaba de funcionar ascensores, aires, no se podía consumir nada de refrescos. El primer dia te acuestas acalorado y te aguantas pero ya el segundo el mismo tema, encima nos pillo que entrábamos en el comedor, y hacia un calor terrible, y nos dijeron que comida habia hasta que se acabará, y optamos por irnos a la calle a cenar. Entonces fueron dos dias que dejamos de disfrutar nuestro todo incluido y asumir nosotros mismos unos gastos. Presentamos una hoja de reclamaciones, pero hasta el momento, nadie se ha puesto en contacyo con nosotros ni nos ha dado ninguna explicación, ni respuesta, ni solución. Es una pena porque el hotel tiene muy buenas instalaciones, esta muy bien pensado para ir con niños, la comida es buena. Sin embargo la gestión de los problemas y la falta de atencion posterior ha nuestra reclamación ha empañado bastante la experiencia. Ah por cierto los animadores estupendos sobre todo Andrea es encantadora. Las niñas se lo pasaron muy bien en el miniclub.”

“Esperava melhor do hotel a comida é muito abaixo do que esperava sempre a mesma coisa. Para quem estiver mais de 5 dias é horrível porque é sempre a mesma coisa. Não há variedade, de comida. Para nós foi dos pontos mais negativos foi mesmo as refeições. E os elevadores é horrível o tempo de espera para poder subir para os quartos”

“We had an amazing stay at Sol Barbados! The hotel is perfect for families with children, offering great facilities, plenty of activities, and a fantastic atmosphere. What really makes this hotel special is its incredible staff. Everyone is welcoming, friendly, professional, and always ready to help, even during the busiest times. A very special thank you to Embarec, who was always smiling and kind, making every meal even more enjoyable. Thanks as well to Carlos, always cheerful and welcoming, and Alvaro, whose professionalism and kindness never went unnoticed. You truly made our holiday unforgettable. To the management: Embarec, Carlos and Alvaro definitely deserve a pay rise! 😄 Thank you to the whole Sol Barbados team 😊”

“The hotel is undoubtedly beautiful, with stunning outdoor areas and a great overall design. Unfortunately, despite these positive aspects, my stay was disappointing in several ways. The elevators were consistently overcrowded and took an unreasonably long time to arrive, which became frustrating throughout our stay. I was also disappointed with the service at the bar. One of the bartenders was consistently unfriendly and, on several occasions, came across as rude when speaking to guests. This is not the level of hospitality I would expect. The most serious issue, however, was the repeated power and water outages. Over two consecutive days, there were multiple interruptions to both electricity and water. On one occasion, the power went out while my young daughter was taking a shower, leaving her frightened and distressed. This was an unacceptable experience, especially for a family on holiday. I chose this hotel because I expected the high standards associated with the Meliá brand. Considering the amount I paid for our stay, I did not expect to experience repeated utility failures or service issues of this nature. Overall, while the hotel has great potential thanks to its facilities and location, the operational problems significantly affected our experience. I sincerely hope these issues are addressed, as they fall well below the standard I expected from a hotel in this category.”