Zel Mallorca

“Celebrated my birthday here and it truly felt like a dream 🥹 something I’d wanted to do for a year. Sol helped us with early check-in and got our bags right away. The view was breathtaking. It was busy since we arrived on a weekend, but we still got a table at Beso Beach Club. Also, the staff surprised me with birthday celebration at breakfast, and later a cake, rosé, and a sweet note from the experience team were waiting in our room — such a generous touch. 🫶💞 My only issue was cleanliness. On our last day, our “please clean” sign was ignored three times (morning, afternoon, night), and when I called, I was wrongly told I’d used the wrong sign. Old coffee cups from a previous day were also never cleared. That night I got travel sickness and had to call a doctor (expensive!). We asked for an early morning cleaning, and the staff member who came was reluctant and sighed until I pushed back — then rushed through it. I also saw breakfast staff handling bread with bare hands, no gloves or tongs. Beautiful hotel with a warm team overall, but housekeeping and food hygiene need real attention.”

“One of the things that truly sets this hotel apart from many others we’ve stayed at is the exceptional service and attention to detail. Every single staff member be it the people who greet you when you arrive to the restaurant staff, and lifeguards seem genuinely committed to making guests happy. It’s clear that the entire hotel is trained to delight its customers. We were traveling with our two children, and the staff went above and beyond to make their stay especially memorable. They surprised them with small touches they knew they would love. (a disposable camera, a cute stuffed animal, and other little trinkets that brought them so much joy) These gestures made our children feel like they were the guests of honor. This may not be a Four Seasons or a St. Regis, but in my opinion, the level of service is absolutely at that level. The hotel itself is thoughtfully designed and decorated, with a lot of attention to detail throughout the rooms and common areas. You can still tell it was an older property that was renovated, but everything feels intentional and well curated. The restaurant was also a pleasant surprise. The food was genuinely delicious, and the atmosphere was fantastic, with a DJ playing exactly the right kind of music from the afternoon into the evening. I was actually surprised that the restaurant wasn’t busier because both the food and the setting were excellent. Palmanova itself probably isn’t a destination I would specifically choose to return to, simply because Mallorca has so many other beautiful places to explore. But if you are choosing this area for your vacation, this is the hotel you should stay at. The service, thoughtfulness, and genuine attention to guests are what we’ll remember most.”

“Mooi hotel, fijne kamer, schoon en vriendelijk personeel. Nadeel is de (te) luide muziek in de lobby, restaurant, bij het zwembad.”