Zel Punta Cana - All Suites

“We had a great time! All the hotel attendants are super nice! We are looking forward to our next trip here already! ❤️”

“Ricardo is the best ever! He took such good care of us on the beach, making sure we always had drinks and good seats!! Thank you Ricardo!!”

“Zel Punta Cana is genuinely beautiful — the design, the atmosphere, the activities and programming are all exceptional. On paper, this place has everything. But I’ll be honest: our stay had some serious operational hiccups that nearly sent us packing. We found contact lenses in our room left by a previous guest. Our fridge arrived full of half-empty bottles — clearly never cleaned or restocked between stays. When we raised concerns, most staff were polite and well-meaning, but completely lost when it came to actually resolving anything. The spa experience in particular was deeply disappointing, and the handling of our complaints there made things worse, not better. We were genuinely preparing to change hotels and file formal complaints. Then Alexis Lopez stepped in. Alexis is the Guest Experience Manager, and I truly believe he is the reason this property has any goodwill at all. He didn’t just fix our issues — he took personal ownership, followed through on every single thing he said he would, and turned what was heading toward a disaster into one of the most memorable stays we’ve had. He was calm, warm, resourceful, and relentless in making it right. No excuses. No runaround. Just results. As a business owner myself, I can tell you: people like Alexis are rare. He is the kind of person you build a team around. I genuinely hope ownership reads this and recognizes what they have in him — because he is carrying an enormous amount of this property’s guest experience on his shoulders, and doing it with grace. Would I return? Yes — because I now know who to call if anything goes wrong. Zel has real potential. The bones are incredible. But the gap between the beauty of this property and the execution of its frontline service is significant, and the only thing bridging it right now is Alexis Lopez. Give that man a promotion. Immediately.”

“The best part of our experience here at Zel Punta Cana was the relaxation and comfortable vibe. We really appreciated the service of Frank, Jose, Jenny and Nisa during our week’s stay at Zel Punta Cana.”

“During my recent experience, I found the overall service to be exceptional and on point. The staff was attentive and went above and beyond to ensure that my needs were met. However, my only critical review would be regarding the food. At Fransico restaurant. Although it was satisfactory, it did not meet my expectations and lacked the special touch that I was hoping for. In particular, the breakfast was not the best and could definitely use some improvements. Despite this, I still enjoyed my overall experience due to the excellent service provided. Perhaps in the future, with some adjustments and improvements to their menu, the food could match the high standard of service at this establishment. Overall, while there may be room for improvement in their cuisine, my experience was still great and I would highly recommend this place for its exceptional service.”