“Overall it’s average for a 5* hotel. I would avoid unless you want to fight for a sun bed every day. Management does nothing about it, they are aware. Room it’s spacious and pretty but not the cleanest/newest. Overall it’s ok but not worth the money unless you want to play the sunbed game every morning/ pay 15-20 euros on a cocktail if you are patient enough to wait 30+ minutes until a waiter takes your order. So the service it’s not matching a 5* hotel only the prices are.”
Brian15/4/2569
3/5
“After reading mixed reviews on this hotel, we thought we'd try it for ourselves but unfortunately, we didn't feel it offered the same level of five star experiences that you would find at other five star hotels we have stayed at.
We have to be fair and say that the hotel itself was very nice, the rooms were clean - even if a little refurbishment was required. Most of the staff were friendly.
On checking in, we were not shown to our room as the person who would normally do that was "too busy at the moment". We were given the options of waiting or making our own way to our room with our luggage. Since it was late, we decided to find our own way.
Dirty room service dishes were left outside of multiple rooms for a few days at a time.
A fair few of the staff who were smokers, smoke outside of the hotel underneath the signs that say "no smoking". Cigarette butts are littered all over.
The buffet restaurant is too small for the size of the restaurant. We usually had to queue to get in and if you want to sit indoors, you have to queue again to wait for a free table.
The selection of food in the buffet restaurant was limited and of average quality but most importantly, the chef who was cooking the meat in the evening was cross-contaminating. He would use the same tongs or sometimes even his hands to move or turn the beef and chicken. I asked for a well done steak and he picked it up and put it on my plate with the same tongs that he had just used to position the raw chicken - needless to say I didn't eat it and we never returned for dinner again throughout our stay.
We were half-board so had to pay for drinks which is fair enough but they should be embarrassed by the fact that they charge €34 for one Whisky and Coke and one Vodka and Coke - we never did that again either.
There isn't much around the hotel, there are two small black gravel beaches a short walk away and the local town of Alcala is very run-down.
This was our first and last time at a Meliá hotel.”
Robert Holroyd15/4/2569
5/5
“We’ve just returned from our fourth visit to Gran Melia, and as usual, it was an amazing stay. The staff are consistently wonderful, the food is excellent, and the surroundings are truly special—these are the reasons we keep coming back.
However, there were a couple of noticeable downsides this time. The most disappointing was the clear reduction in children’s entertainment. In previous visits, things like the superhero shows, dinosaur experiences (both at breakfast and in the evenings), silent discos, and cinema nights really set the hotel apart. It’s a real shame to see these missing, as they added so much to the overall experience for families.
Another issue that seems to be creeping in is the reserving of sunbeds. On many occasions, especially around the family pool, loungers were “claimed” with towels but left unused for hours. This made it difficult to find a spot and is something that really needs to be better managed, as it wasn’t an issue in the past.
That said, there were always sunbeds available at the saltwater pool, although this can be a little cold for younger children.
Overall, we still had a fantastic stay and would return again, but it’s disappointing to see a few areas where standards appear to have slipped slightly.”
anonymous12/4/2569
5/5
“My experience at Hotel Palace Isora Natural has been simply exceptional. From the very first moment, you can feel the attention to detail, the tranquility of the surroundings, and the high quality of all its facilities. The rooms are spacious, comfortable, and very well equipped—perfect both for relaxing and enjoying a few days of complete disconnection.
The common areas are impeccable, with spectacular pools, beautifully maintained gardens, and an atmosphere that truly invites you to unwind. In addition, the range of activities and services makes the stay complete, whether for couples or families.
However, I would especially like to highlight the Oasis restaurant, which has undoubtedly been one of the most memorable aspects of the stay. The quality of the food is excellent, with a great variety and carefully presented dishes. But what truly makes the difference is the team.
The service at Oasis is impeccable—friendly, attentive, and always ready to meet any need. I would like to give special recognition to the managers Erika, Javi, and Bea, who stand out for their dedication, professionalism, and exceptional service. Thanks to them, every meal becomes an even more enjoyable and personalized experience.
In short, Hotel Palace Isora Natural is a place I will definitely return to and highly recommend to anyone looking for relaxation, quality, and top-level servic”
J. J10/4/2569
5/5
“Una experiencia increíble en el hotel Meliá Palacio Isora. Desde el primer momento se nota el cuidado por los detalles, las instalaciones son espectaculares y el ambiente es perfecto para desconectar y disfrutar.
Quiero destacar especialmente el restaurante Oasis, donde vivimos momentos realmente memorables. La calidad de la cocina es excelente, con platos bien elaborados, variados y siempre presentados con mucho gusto. Se nota el trabajo y la dedicación de todo el equipo de cocina.
Pero, sin duda, lo mejor ha sido el trato humano. El equipo del Oasis es simplemente excepcional: atentos, cercanos y siempre con una sonrisa. Mención especial para Bea, Javi y Erika, que hicieron que cada visita fuera aún más especial. Su profesionalidad y calidez marcan la diferencia y hacen que te sientas como en casa.
Sin duda, un lugar al que volveremos. Totalmente recomendable.
(Translated by Google)
An incredible experience at the Meliá Palacio Isora hotel. From the moment you arrive, the attention to detail is evident; the facilities are spectacular, and the atmosphere is perfect for unwinding and enjoying yourself.
I especially want to highlight the Oasis restaurant, where we had some truly memorable moments. The quality of the cuisine is excellent, with well-prepared, varied dishes, always presented with great care. The hard work and dedication of the entire kitchen team are clear.
But without a doubt, the best part was the personal touch. The Oasis team is simply exceptional: attentive, friendly, and always with a smile. Special mention goes to Bea, Javi, and Erika, who made each visit even more special. Their professionalism and warmth make all the difference and make you feel right at home.
Without a doubt, a place we will return to. Highly recommended.”
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