Reviews of Meliá Casa Maya - Cancun - All Inclusive

“Very attentive to our table of 8. Helpful with menu and our choices. Apologetic about any wait time (which was not his fault). Best of all, he produced a very special entertaining dessert glittering and delicious. An a-one experience…a highlight of our week.”

“Great experience!”

“Great sandy beach that is racked and cleaned everyday! Friendly and helpful staff. Delicious food (specially the salad options). You can book the a la carte restaurants, but it’s booked on a daily basis and there is a line up every morning. Small main pool but when you have this great beach why would you go to the pool? This hotel great for families with young kids, and the water park is a great end of day activity just to drain that last bits of kid’s energy left! On the downside, it is not a quiet hotel because of the closeness to the main street.”

“Currently at this resort now and what a remarkable experience. Everything from the food, the staff, and the entertainment are all top notch! Everything is clean and tidy. Very suitable for kids. May fantastic activities for children and adults! Would highly recommend this resort.”

“Great place, people en very good food!!!”

“Excelente hotel y comida (Translated by Google) Excellent hotel and food”

“We enjoyed watching the children activities and the poolside entertainment people who coordinate all the different activities. the activities were very creative and the staff very enthusiastic . Great job!”

“Ivan provided a wonderful and special dinner experience for us in Cape Nao, hand preparing our desserts at the table: mirrored tray, drizzling orange and kiwi designs, candles, walnut cake topped by ice cream, sprinkled with extra nuts, drizzled with chocolate, and sparklers for a festive finish! We have had a great time this week (February 28 - March 7) at Melia Casa Maya with family and friends. Not our first time here, have returned multiple times, my parents bought a limited time membership in the early 2000's.”

“Great place to visit Cancun.. Highly recommend”

“Wonderful service, the best since we have been here. Ivan is the best at the resort. I even made a tictoc with him preparing dessert!! Bravo!!!”

“Ivan the showman was fabulous at dinner! Service was excellent and meal was wonderful! Great experience!!”

“Ivan the showman was great! Fantastic service!!!”

“Mariana at the pool is awesome! Very high energy! Taught us Animal Flow and I can’t wait to go home and continue doing it. The music and entertainment are great! Donna”

“We had a wonderful relaxing holiday at Casa Maya, the service that we received was excellent throughout our stay. The Hotel and grounds were constantly being cleaned and kept tidy. Rooms were very clean and spacious and serviced every day, the room minibar was refilled daily however it would have been nice to have had some wine as the alcoholic drinks consisted mainly of cans of beer. Evenings were spent mainly at Casa Nostra & Cape Nao restaurants (Cape Nao also for breakfast & lunch) and we have to say the quality & variety for us was excellent, the buffet had differing varied options available throughout the week during lunch & dinner, the BBQ on the beach every lunch was also great for those wanting to stay on the beach. Staff - I have to say that the staff throughout the hotel have to be the most pleasant & helpful that we have experienced during our years of travelling, nothing was ever a problem and any issue however big or small was dealt with. Rodi & Cesar were brilliant with their help in ensuring everyone where possible had sunbeds & shade on the beach, obviously there are occasions where guests could not be accommodated but they dealt with every issue very professionally and helped wherever possible. I have to say we had the pleasure of meeting some of the management team at the hotel and their professionalism, helpfulness, respect for all the needs of their clients was in my opinion excellent and they helped make our holiday the best it could have been! Thankyou. Would we go back.....oh yeah for sure we cant wait.... Attached is a picture of some of the wonderful Casa Nao team that made us feel so welcome....especially Jorge, Leanor & Marisol ❤️”

“Muy buen hotel , más pequeño ideal para familias con todas las comodidades (Translated by Google) Very good hotel, smaller and ideal for families with all the amenities”

“La verdad todo está súper excelente juegos en la alberca, juegos en la playa, comidas, servicios de hotel en todo lo que figura, en conclusión todo está excelente 👌👍 (Translated by Google) Honestly, everything is absolutely excellent: pool games, beach games, food, hotel services—everything listed is perfect. In short, everything is excellent! 👌👍”

“This was my first trip internationally ever and my first stay at an actual resort, not hotel. My expectations were exceeded in every way! The resort was beautiful, the food was good, the rooms were amazing! The service was top notch, everyone was so kind! The staff were absolutely amazing, from servers, to bartenders, to bellboys to room service. I want to give a special shout out to Mariana and Elias who were in charge of activities at the pool! They were so awesome! Mariana was exceptional, she got to know us during our stay and remembered our names every time she saw us and greeted us with smiles! I find that very impressive given how many people she sees! I’m in service myself and I took some mental notes from her! The rooms were spacious and clean, as well as the entire resort was always well maintained and clean. The entertainment also was amazing, I found myself wanting to attend every evening show by the pool and was never disappointed! I always felt very safe and welcomed during our stay and I can’t wait to come back!”

“El mesero Alberto nos atendió de maravillas en el restaurant Casa Nostra. Muy satisfechos! (Translated by Google) Our waiter Alberto gave us wonderful service at Casa Nostra restaurant. We were very satisfied!”

“La verdad totalmente decepcionado con la atención del personal de servicio hacia el huésped. Igualmente quiero destacar la atención del Mozo de la pileta José muy buena onda predisposición y atención como también la predisposición de Edith una nueva camarera de resto Mercado y principalmente el Mozo del Restaurante Mediterráneo Carlos y el caballero de recepción del mismo resto Rafael excelente servicios todos ellos. El resto del personal sin comentarios positivos.... (Translated by Google) I was completely disappointed with the service from the staff. However, I want to highlight the excellent service provided by José, the pool attendant, who was very friendly, helpful, and attentive. Edith, a new waitress at the Mercado restaurant, was also very helpful, and especially Carlos, the waiter at the Mediterráneo restaurant, and Rafael, the receptionist there—all of them provided outstanding service. The rest of the staff, however, had no positive comments.”

“Giovanni , serveur au restaurant Cape Nao , est un excellent ambassadeur pour le site 🥰 See you next year !”