Opiniones de Meliá Cozumel - All Inclusive

Food is acceptable for an all inclusive, rooms are clean but smell bad and the beds and pillows are the absolute worst, also we are still here and one they didn't do the room today. I would never come back just for the beds alone.

EXCELENCIA: La atención de Eduardo (Ian, Ariana y equipo de cocina) increíble, son muy profesionales en su trabajo y cuidan cada detalle haciendo que la experiencia sea inolvidable. La atención de Oscar en recepción magnífica. BUENO: Personal amable en general, la seguridad, la limpieza, lo tranquilo del lugar, la opción de zona para adultos y las amenidades. MALO: La actitud y forma déspota, burlona de la Srita. Ligia en recepción, cuando le externé qué el Concierge (Héctor Ventura) había cancelado mis reservas para los restaurantes y habían decidido por mi los horarios y días. Respondío que no era obligación, aunque le mostré la conversación donde el Concierge había enviado los mensajes de confirmación. Mala comunicación entre el Concierge, su coordinación en sistema y los Capitanes responsables. Comensales esperando hasta 30 min aún con reserva y otras más canceladas.

Excelente servicio se esmeran en la atención a los huéspedes !!!

I really loved everything about this hotel . There were only a few things that could have been better. The weather . To start the staff at the Fish House especially Christian,Freddy, Jose. There are more sorry I can't remember all of your names. In the main Buffet, and Jose! Thanks for everything,!there were many also especially Manuel 0. Santos!! and Jeorge beautiful smiles and always go that extra mile to help you. The restaurant food was the best at the Fish House, make sure to eat there. The mole is kinda tasteless, nice service but bland. Mole Taco is pretty good too. The main buffet there is lots of food so you won't starve! 😁 The grounds are really nice and spread out. Not too many stairs. The main adult pool is pretty boring (No music and too deep if you're not a swimmer) It's Also the swim up bar. The family pool is much better! There's music and drink. Over all this resort would be a five if the Ocean was not churned up. That's not the resort's fault . I really enjoyed my stay. I am also a seasoned traveler!

Es un hotel Resort muy agradable y con servicios de primera, la comida exquisita y excelentes instalaciones. La atención del personal excelente, en especial Roger de ambientación