ME London 条评论

“Location was great, rooms were large and modern, staff was very friendly and helpful even giving us a tour when we checked in.”

“Good Hotel, but Service Needs Improvement Overall, our stay at The Hey Hotel was pleasant. The rooms were comfortable and well-maintained, but unfortunately, the service did not fully meet our expectations for a four-star hotel. As younger guests, we sometimes felt that we were treated differently. Regardless of age or appearance, every guest deserves to feel equally welcomed and valued, especially when booking well in advance and informing the hotel of a special occasion. Check-in took longer than expected, and on several occasions, when returning from dinner, staff repeatedly asked, “Can I help you?” despite having seen us earlier. While we understand the intention may have been to assist, these interactions made us feel somewhat unwelcome. Breakfast was very good in terms of quality, but service was extremely slow, often taking between 60 and 100 minutes. We also experienced inconsistent charges. On our first morning, toast and bacon were included without any additional cost, but on another morning, we were unexpectedly told we had to pay extra. This was never explained beforehand, creating unnecessary confusion and negatively affecting the start of our day. Although we enjoyed the accommodations, these small but important service details affected our overall experience. We hope the hotel takes this feedback constructively and improves its communication, consistency, and hospitality to better reflect the standards expected of a four-star property. - Rubén Espada”

“Absolutely lovely - Chico was lovely at the entrance and gave me fantastic recommendations, the Alan Chapman ever was amazing too!”

“Best front desk ever. Hotel is great and it’s ever better because of the front desk like Mr ROMAN.”

“Top end price wise for a reason beutiful place.”