Meliá Palma Marina

“Our visit started very positively as the foyer area and reception is quite spectacular and beautifully decorated. We arrived at around 10:30 and met a lovely gentleman at reception. our room was not ready, we had booked a balcony, so they offered us an upgrade to a marina view room and it was well worth the €25 per night. Spectacular view from the balcony and overlooking the pool. Only drawback was on the Wednesday night when a team of workmen began cleaning the pool area, starting just before 5am and going on till well after 7am. Erecting scaffolding platforms, dragging chairs, chatting and laughing and then power hosing. No warning or apology from the hotel for the disruption. Pool area was also beautifully laid out but the pool was too cold to swim in comfortably and we are used to Irish seas. The Moss restaurant was lovely, nice view on to the Marina. Menu was not huge but was lovely and well priced, as was the wine at between €4.50/€5.00 a glass. Caesar salad was the nicest I ever had. Good sized helpings. lovely servers. Of the 2 nights we were there one waiter was willing to cater to my sister's allergies, the other was not. A nice touch was a voucher for 2 drinks. Do not use at the pool bar, a glass of wine there is €9.00 - complete rip off. We then received a letter inviting us to an information meeting with Elena re the Melia hotel. We were given a cup of coffee and a biscuit but then we were handed over to a gentleman who began to try and sell us an annual subscription to the Melia group. We would not have gone if we had know this. Unfortunately we chose our second last day to spend by the pool. We ordered a lunch of caesar salad which at €15.50 was quite unpalatable, a mess in the bowl and nothing like the one in the restaurant. This gave me the worst bout of food poisoning I have had in my 62 years. I had V&D for 14 hours plus and behave very dehydrated. My sister went to reception at about 10pm for help and was told categorically that it was not food poisoning from the bar. They did agree to give us extra towels. My sister and I are both nurses so we know food posioning when we see it. I could have sought medical help but I knew there was not much more they could do bar giving me IV fluids but we would have been in danger of missing our flight. My insurance would have covered me but not my sister and she wouldn't leave me on my own. She approached Elena at 10am the following morning asking for a later check out as I could not get out of bed. Elena was willing to help but had to defer to a manager SANTIAGO who said no and again did not accept that I had food poisoning. My sister said the only place I had eaten since early the evening before was at the pool bar so there was no doubt. Elena went to bat with Santiago and he eventually agreed to 2pm. My sister asked for some water for the room and she was told to go to the mini market. They keep stressing they are different as they are family run and offer a better service than corporate. Not from what we experienced when we needed help. I often travel alone and if this had happened me alone I don't know what I would have done. It took the whole good out of 2 days of a 5 day break. When I came to check out Santiago did not even ask me how I was. He was curt, rude, offhand and to say the least unpleasant and totally devoid of customer care skills. We had said at the start of the week it would become a place for short breaks for us, but not now. Would be slow to try any Melia hotels.”

“Hotel in bester Lage! Die Altstadt ist fußläufig über schöne Wege entlang des Yachthafens erreichbar. Sehr guter und freundlicher Service. Das Frühstück entsprach meinen Erwartungen an Vielfalt und gesunder Ernährung! Ich habe mich sehr wohlgefühlt. Einzig war es nachts im Zimmer sehr laut durch die benachbarte Disco und deren Gäste.”

“Ich war 4 Tage über Ostern 2026 in diesem tollen Hotel! MA am Empfang sehr freundlich, an der Bar ebenfalls. Auch beim Frühstück lief alles reibungslos! Auch The Level lohnt sich in meinen Augen sehr! Zimmer mit offenem Bad muss man mögen. Eine Glasscheibe trennt den Wohnbereich vom Bad. Auch die Bali-Betten / Cubanas sind klasse. Frühstück ist außergewöhnlich und vielfältig, so wie man es von den MeliaHäusern gewohnt ist. In den Stadthotel von Melia hat es mir sehr sehr gut gefallen, sodass wir wieder kommen werden.”