Hotel Colón Gran Meliá

“Could Improve Apone arriva I at the hotel, it looked great and some great history on the walls, greeted by the consierge team. Once at the front desk, Luca helped us checkin and aperantly pretended that we wer getting a room with a city view, and kept saying we are sold out thats the best we have in your category wich all melias are starting to use the same line We go up to the room and open the curtians and am facing a wall and an apartment. called down and mention to Luca I am facing a wall. His response oh sorry I have another room being cleaned, once available he will call us, and asked us tc stay in the room meanwhile. Waited in the room for 45 min and called him back and asked how much longer? Then he changed the story and said oh we can not find the guest staying in that room and nothing will be available till late tonight. I replied you said room is being cleaned and now you are say it is occupied? Then he went to say i have suit available if you want to pay more. As I was getting off the phone, I made a comment to my wife that I willspeak to the mager later. Suddenly in 30 seconds he called back and said oh i have a room with 2 twin beds i can offer you. once in the room with wabelly beds. Yet I was too tired from being up for alomst 24 hrs. Did not like the checkin experiance at all. The hotel is nice but for a 5 star is out dated and need some update for 550 euros a night need to have nicer rooms, furniture is outdated, old carpets and grouts missing on the bathroom tiles. The first room i had, had crums on the floor and the 2nd room same thing also on the chair. The Amenities provided are great. The restaurant for breakfast was great all staff were very attentive and very good selction of food. I belive is Alona, Eva were very pleasent. EI Burladero restauran was full and we usually tend to eat around 7 pm. Jose Luise was kind enough to accomodate us as every thing was reserved for the Bullfighting weeekend. Jose and his team are great i think we had Juaquin that served us. But really everyone was very pleasent. Over all it was a good stay Read less > Value Rooms Location”