INNSiDE Madrid Gran Vía

“Absolute Perfection, Exceptional Staff and Views!My stay at INNSiDE by Meliá Madrid Gran Vía was nothing short of spectacular. The hotel itself is modern, stylish, and perfectly located right in the heart of Madrid, but what truly makes this place unforgettable is the incredible team.The service here is world-class, and a few key team members made my trip extra special:Diego at the Front Desk: From the moment I arrived, Diego welcomed me with genuine warmth and efficiency. He made check-in seamless, provided excellent local recommendations, and set a fantastic tone for the entire stay.Junior at Breakfast: Breakfast each morning was a highlight, thanks to Junior. He managed the morning service with incredible energy, ensuring everything was flawless and that every guest started their day with a smile.Christian at the Rooftop Bar: The rooftop views are breathtaking, and Christian’s fantastic service made the experience even better. He was attentive, welcoming, and made sure everyone on the terrace was having a great time.Chubert (Bartender & Server): Most importantly, a massive shoutout to Chubert! He is an absolute superstar. Whether he was crafting a perfect drink at the bar or serving, his charisma, attention to detail, and top-tier hospitality stood out. He truly goes above and beyond for guests.The rooms were pristine, the location was unbeatable for exploring Madrid, and the hospitality was unmatched. I cannot recommend this hotel enough and will definitely be back.”

“Super acogedor y un excelente servicio de parte de Cristian”

“I was ENAMORED with this property when I first walked in. It's so cute. I love the kitchy style of the rooms & the thoughtful detail of the decor. I love that the mini bar with waters and sodas is included. The reception staff are lovely. You absolutely cannot beat the location. It's STEPS from great shopping (Primark, H&M, Zara in 60 seconds, great food all around). Even though it's on the best street in Madrid it's sort of tucked in a hidden alley with a very welcoming flowery facade. The housekeeping is great. The downside: OMG I am here to work and the NOISE from upstairs on the rooftop has me pulling my hair out. It's not Gran Via noise; its sounds like a death metal concert upstairs from 600pm to 800+ every night (which are working hours for my home time zone). I did go up to the rooftop to eat and it's beautiful. The food was just ok but the server and the views are awesome. The noise isn't so obnoxious up there in person but if you are unfortunate to have a courtyard-facing room as I do it's like a MEGAPHONE of electric guitar straight into your room. I noticed quite by accident well into my stay that they have city view rooms as an option (facing outward instead of inward). The views are SO pretty & I imagine they are quieter - it would be worth the upgrade. I'll stay here in again but never again in one of these inside rooms.”

“Exellent hotel, very well located on Gran Via and next to metro. Rooms are very comfortable and well maintained. Free, refilled mini bar and coffee. Rich breakfast, though lacking vegetable choice. Staff has been incredibly nice and kind. We extended a room for half a day for reasonable price, to adjust to a night flight. I would come again!”

“Todo perfecto. Lo que no nos resultó súper cómodo fue el diseño del baño. Me gusta tener una mesada para tener todo a mano. El resto ( iluminación, espejo de aumento) muuuy útil. Y el aire acondicionado funcionaba de primera!!🙏🙏 El calor en Madrid esos días fue insoportable. El personal muy amable, como siempre en los Meliá.”