paradisus-la-perla

Stayed at the Reserve and it was very quiet and peaceful. Had a swim out room by the quiet pool and it was amazing. Would be nice if there were lounge chairs instead of rocking chairs but very nice and the hot tub was a nice touch. Our butler Cynthia was excellent and added lots of special touches to make our stay memorable. All the staff at the Reserve à la carte for bfast and lunch were fantastic. Only 2 small complaints. Half the restaurants are with the kids section which definitely takes away from any romantic setting. We ate at one restaurant only with kids and had our butler keep us at the adults only restaurants rest of stay so we ate a few dinners at same resto twice. The biggest detractor I would say is I thought I paid for the highest level being the Reserve. However they have a BLACK CIRCLE level which is like a time share deal. Everything was an upsell to get to that level which really took away from a great experience. Steakhouse, wines, sit in on the Black Circle Presentation etc constant attempt for upsell. Aside from this absolutely fantastic relaxing vacation. Jan 17-24

I chose **Paradisus La Perla - Adults Only - Riviera Maya** because I was looking for an adults-only hotel where I could relax without too much noise or crowds, and the photos and reviews suggested it had a peaceful atmosphere and high-quality service. It also seemed like a good option because it is located in the Riviera Maya, which is known for its beautiful beaches and tropical environment. Overall, I had a very good experience, which is why I would rate it **4.5 out of 5**. The hotel facilities are beautiful and well maintained, and the staff was friendly and attentive. The rooms were comfortable and clean, and the pools and beach areas were perfect for relaxing. I also enjoyed the variety of restaurants, because there were many options and the food quality was generally good. However, there were a few small things that could be improved. Some services were a little slow at times, and a few areas of the hotel were crowded during peak hours. Even so, the experience was still very positive because the environment was relaxing and the service staff tried to be helpful. Because of the comfortable atmosphere, good service, and beautiful location, I would definitely recommend this hotel to people who want a relaxing adults-only vacation in the Riviera Maya.

We had a wonderful stay at Paradisus La Perla. The resort was beautiful and the overall experience was great. The food was amazing with many good options to choose from. The Italian restaurant and the steakhouse were especially awesome and definitely some of our favorite dining spots. The breakfast was very good every morning, and we really enjoyed the smoothie options which were fresh and a great way to start the day. Drinks throughout the resort were also excellent and well made. The staff were very friendly, welcoming, and always ready to help which made the stay even better. Overall, it was a great experience and we would definitely recommend this resort to anyone visiting.

My wife and our friends have experienced all inclusive resorts for decades now, all over the Caribbean. We've tried 1 to 5 star venues over the years from humble beginnings to current. Without a single doubt, we have just returned from our most favourite resort experience. The Melia Organization designed an extravagant concept at the Pardisus Playa la Perla the Riviera Maya. We had the luxurious option of the Reserve with a beautiful view of the pool at the Adults Only section of this resort. From the moment we stepped onto the hotel floor we were welcomed warmly with a drink from the lobby bar and charcuterie board with wine in our room. Our concierge, Roberto Vado, was like our guardian angel. He welcomed us every day, organized our time and essentially did all the work to ensure that we maximized our time enjoying the incredible amenities and activities. Roberto guided us and helped us make good decisions. He was always accessible, kind and informative. We really cannot thank him enough for such a great experience. We will be sure to ask for Roberto when we return! The amazing staff experience continued throughout the resort. Our go-to pool side bartender, Josue, knew our preferred drinks and always served with a smile. His skills with mixology were evident with the smiles from everyone who sipped his cocktails. Our server at the Reserve Restaurant, Antonio was immensely helpful, resourceful and always went out of his way to make sure we were fully in a joyful state with our food experiences. I have never had as good shrimp tacos I had here along with a whole assortment of fantastic food selections. All the restaurants offered amazing selections and great food. There are too many staff that were so amazing to continue mentioning. The reserve side pool was calm and offered great opportunity to meet wonderful guests and strike up great conversations. Our rooms and room service were amazing. The adults only pool was also great and our 2 couples enjoyed several activities that were offered. The included cenote experiece was pretty neat as was the hydrotherapy at the Spa. The only challenge that was beyond the hotel's control was the amount of beach water sea weed but everything inside the resort vastly made up for this. This resort has now become our absolute favourite experience and we aim to return to our ultimate get away experience as soon as possible!

World class customer service. A shout out to Cristian(poolside waiter), Omar(poolside waiter), Manuel(beach waiter), Monica(front desk), Daphne(front desk), and Shaira Paloma(breakfast waitress). We've been to 8 different all-inclusive resorts including Excellence and Sandal's properties. The customer service here is at that level or above. The drink consistency is the best we've experienced. The breakfast food, again 5 stars. Poolside side food options are quite impressive and extremely delicious. The dinner options are kinda a weak point, and inconsistent but the Asian restaurant and Sal were both amazing. A karaoke band, not DJ, is absolutely genius. That should be 2 days a week, not 1. If there is a weak point, it's late night activities and the announcement of activities, the TV schedule could also be greatly improved also. Nevertheless, this is the best all-inclusive resort we have been to. This place beats Sandals in St. Lucia and Excellence Rivera Cancun in their customer service and drink mixology. Perfect....no.....But we'll definitely go back. Amazing breakfast and lunch food options with great daytime activities and decent nighttime activities with a decent price equals hard to beat resort. Also, 5th Ave shops are a 15-20 minute walk. On the South side of 5th Ave. Souvenirs are also cheaper there.