Evaluări despre Paradisus Cancun

Evaluare medie4.6/513101 recenzii

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  • Bibek Adhikari

    04/01/2025

    5/5

    Second time here, it's worth the money. They forget to refill the mini fridge sometimes but not a big deal. Jesus at Lemon Fish was great and very attentive. Thank you for making dining at Lemon fish very smooth during the busy season. Will be back.


  • Chad B

    03/01/2025

    5/5

    Best of Cancun! Dedi at the swim up bar provided the best service ever. Didier and Jorge were the best we could ask for. They exceeded all expectations. When at Paradisus, you must find them and the services provided.


  • Jorge Quintero

    30/12/2024

    5/5

    Fue la mejor experiencia. Un hotel increíble muy lindo, comida riquísima, personal amable. Fueron unas vacaciones perfectas.


  • Analia Urreta

    06/01/2025

    5/5

    Excelente cena en SANTE el chef David un genio, excelentes platos realizó


  • Irene palomero Jiménez

    31/12/2024

    5/5

    Roberto de la alberca fue muy atento y servicial….los cocktails de Ávila en la piscina principal buenísimos…en el restaurante sante Francisco Caballero excelente, y como no ,los bailes en la piscina con Uriel un chico excelente tambien

  • Ruben martinez

    30/12/2024

    5/5

    Didier nos dio un buen servicio en todo momento y mi gran amigo julio hace unos combinados increíbles que os alegra la estancia.

  • Lourdes Cayon

    30/12/2024

    4/5

    Restaurante Agua Marina en Paradisus muy rico y Renan súper atención

  • oscarach

    02/01/2025

    5/5

    Rodrigo, nuestro mesero en el area de alberca de Club Melia fue un Super mesero. Nos atendia desde que llegamos hasta que terminaba su turno. Siempre nos dio servicio mas alla de lo normal.

  • Deepika Kumar

    30/12/2024

    5/5

    The service and food at Blue Agave was great ! Special shout out to Atilano Xoechih for being so kind and accommodating to our dietary needs and for an overall good experience. Odon at Cielo was also great and offered us many food options to try! Check them out!

  • Maria Romanova

    30/12/2024

    5/5

    Me and my friend love Paradisus , we are really like in paradise. I just want to say big thank you to the guy who works in Blue Agave , his name is Armando. He is very kind, energetic and funny. Always in good mood to serve all customers. Also he has amazing communication skills and speaks very good English. If you are served by Armando, you super lucky and are in good hands!

  • Eyleth Reyes Alonso

    30/12/2024

    5/5

    La estancia en Blue Agave fue exquisita y el servicio del caballero Armando 10/10. Gracias por hacer de esta experiencia una maravilla

  • Manish Dhawan (Da-One)

    30/12/2024

    4/5

    Stayed for 5 nights at Paradisus over Christmas week. Rooms were ok. Not 5 star caliber (was at Breathless Punta Cana few months ago). Water leaking from the faucet-wall area. One day of no warm water. Property beautiful but very crowded as all restaurants in small area. Long lines daily to get into buffet. Had to stand in a long line to book dinner reservations. But got all reservations as I was in line at 9:30 for 10 am start of bookings! Best part of stay was food. It was very good everywhere be it buffet or specialty restaurants. I had heard very good things about Lemon Fresh restaurant (Japanese Peruvian) but disappointed with sushi. Rest good. We love seafood and it was everywhere and cooked very well. Loved Aguamarina, Cielo and Capella. Cielo is authentic Mexican and best. Would book adults only resorts next time. They have an adults only section called Reserve which was practically dead. Saw no one in their pools any time. Pool space small. Have to get up early, 6 am if you expect to find a good spot on beach or poolside as all get taken very very early!! And folks may not even show up all day. Frustrating. Staff very nice and always helpful. Everyone did an excellent job making you feel at home. Overall, every Mexican we met, we found them to be very nice and humble. They always appreciate if you speak in Spanish. My two Adult kids did scuba diving from Aquaworld (they have a place from where they solicit business). This was their first time. It included 1 hour of lesson- Instructor Raphael was fantastic and an expert. Their whole experience was excellent.

  • Valerie Saravia

    30/12/2024

    5/5

    15 mins from the hotel and close to downtown Cancun and local bars and restaurants. Service is amazing. Food was incredible and the staff was excellent. 10/10 would return.

  • Frosty Jack

    30/12/2024

    3/5

    Our room was ok (Sunset view), but to be fair we booked it at the last minute as a pivot from a hotel that’s currently getting terrible reviews, so we get what we get. The food was pretty good, better than most all-inclusives we’ve stayed at over the years. The service was excellent most of the time. The real problems showed when the hotel was full, they just aren’t equipped to handle that volume of guests. Leading up to Christmas, things were crowded, but not terribly so. Three days after Christmas, things got crazy busy and you were lucky to get any service by the pool. One pretty major annoyance is the nightclub across the street. If you’re booked on the Sunset side, expect to hear their base thumping until 4am. Clearly the hotel can’t do much about this, but it’s something to seriously consider before booking this place. All in all, it’s not a bad hotel. It’s a little dated, but you’ll see maintenance people running around daily doing paint touch ups, patching, and repairs to try and keep things looking fresh. The gym was nice, it’s not often you get well maintained and solid treadmills to jog on at a hotel. Another point of frustration was getting the room cleaned. This seemed to be hit or miss and it varied when maid service would get to your room. My best guess is this was a symptom of the hotel being full but not staffed to accommodate. We also didn’t have hot water for one day, but in reading some of the other reviews, we were lucky. To add, you’ll benefit greatly by being an early riser here. Get up early to reserve a good spot by the pool or beach (5:00am), get to the buffet before 8:30am, try to reserve your evening meals the day you get there (reservation times fill up). If you wait, you’ll be stuck in long lines and you’ll never get a spot poolside. Is it irritating? Absolutely, but that’s just how the game is played at a lot of these resorts. But, like I said before, the service was excellent! Shout out to Odon at Cielo, and Martin, Cande, and Manuel at Malva! All of the hotel staff we interacted with ranged from dutiful to friendly, and none of them were rude or impolite.

  • Liping Fu

    30/12/2024

    5/5

    My wife and I had the pleasure of spending Christmas 2024 at Paradisus Cancun, and we were thoroughly impressed by the exceptional service and warm hospitality. The staff went above and beyond to make our holiday special, always greeting us with a smile and being ready to assist with anything we needed. A special shoutout goes to the Yoga and entertainment teams—particularly Nestor, Valentina, and Lai—who truly stood out with their energy, creativity, and dedication to making every moment enjoyable. Their activities and performances added so much to our stay and ensured we were always engaged and entertained. One of the highlights of our trip was the resort’s 9-hole golf course. The convenience of having a course right on-site was fantastic, and we loved being able to play a few rounds in such a beautiful setting. However, while the course was enjoyable, we found the fairways and greens to be overly soft, which made it challenging to have a serious game. Overall, Paradisus Cancun is an excellent choice for a relaxing and festive getaway. With great service, friendly staff, engaging entertainment, and a golf course to enjoy, it’s a resort we’d recommend—though golf enthusiasts seeking more competitive play might find the course conditions less than ideal. We look forward to returning in the future!

  • Sam Massey

    31/12/2024

    5/5

    Martin, Alex and Fernando at the Nespresso bar are fantastic!

  • Dr. Lisa Gao

    31/12/2024

    5/5

    Excellent Hotel. Friendly staff, gorgeous location. Martin n Fernando best at coffe bar

  • Julie Dam

    31/12/2024

    4/5

    Great spot for a short last-minute trip over the holidays. Easy to get to; lovely beach. Martin, Fernando, and Alex at the coffee bar were friendly and helpful. The best food options: the tacos at Blue Agave and the pizzas by the pool.

  • Ernesto Sampedro

    31/12/2024

    5/5

    Gaby, karina y abraham en el ginger bar. Excelenete servicio. Muy atentos, amigables y sobre todo expertos en el servicio . Sorprendieron a mi hija en su cumpleaños y eso es algo memorable.🫡 Espero volver pronto y verlos de nuevo. Visiten el ginger bar. Se la van a pasar de maravilla. Cocteles y bebidas de excelencia con estos 3 chicos👌😊

  • Vitor Lombardi Labegaline

    02/01/2025

    5/5

    Nos hemos quedado en Hotel Paradisus y fuimos a la piscina todos los días donde hay un servicio de comida y bebida muy rápido. Didier, Héctor, Jorge, Eduardo y Flor fueron los servidores que nos han ayudado y todos hicieron un gran trabajo y siempre hicieron lo que queríamos y muy rápido. Fue excelente.


Vederi imbatabile

A frumoasei Mării Caraibelor și a lagunei Nichupté

Rezervația

Elevați-vă experiența cu servicii și spații exclusive destinate oaspeților peste 18 ani

Family Concierge

Cazați-vă în camere superioare cu servicii pentru întreaga familie

Seninătate

Două oaze de bunăstare în care vă puteți reconecta cu sinele dvs. interior

Match play

Verde smarald în 9 găuri par-3 pe terenul nostru de golf privat

Evenimente majore

Nunți, celebrări sau întâlniri într-un spațiu de 2.787 m² pentru peste 1.000 de persoane

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