keith stephens21.04.2026
5/5
“We had such an amazing Wedding. Our friends and family would love to return !!!!
The food was excellent and the staff were amazing. Especially Roderi Caye Edilbeto ! (Celsius Bar -pool), and Oscar ! Both went out of their way to make our experience amazing every day. -Thank you”
Jovan Moavero20.04.2026
5/5
“Incredible experience, they’ve thought of absolutely everything for a family vacation, exceptional food, swimming pools restaurants, bars, kids, and family entertainment. Very special shout out to the special ladies at the kids club (Yessenia, Yadira, Carbta, Lety) who looked after our little 4 year daughter and kept her entertained! Thanks for a great holiday! We’ll be back!”
“⭐️⭐️⭐️⭐️⭐️ Exceptional Stay – Outstanding Service, Dining & Atmosphere
We have recently returned from an incredible stay at Paradisus La Perla, and it truly exceeded all expectations. This was a family holiday for seven of us (5th–12th April), and from start to finish, everything was exceptional.
Arrival & Reception
From the moment we arrived, we were warmly welcomed. A special thank you to Eduardo at reception, who checked us in with genuine care and professionalism. He kindly upgraded us to a suite in celebration of our wedding anniversary — a thoughtful and much-appreciated gesture that made our stay even more memorable.
We would also like to thank Christopher at reception, who arranged a late check-out for us the day before departure. With our evening flight at 19:40, this made a huge difference, allowing us to enjoy our final day in comfort and leave feeling refreshed.
Guest Relations & Organisation
A big thank you to Gabriela, Rocio, and Ivan from Guest Relations, who efficiently organised all our à la carte restaurant bookings in advance. Everything was seamless and extremely well coordinated, making our stay completely stress-free.
Dining Experience – Truly Outstanding
As vegetarians, we often find dining on holiday a challenge, even in all-inclusive resorts. However, this was by far the best experience we’ve ever had.
We had the pleasure of meeting Chef Angel, the Master Head Chef, who took the time to fully understand our dietary requirements. From that point on, everything was handled effortlessly. He coordinated with chefs across the resort’s 14 restaurants to ensure every meal was thoughtfully prepared to suit us.
He regularly checked in with us — both in the mornings and occasionally in the evenings — to ensure everything met our expectations. This level of personal attention is rare and truly exceptional.
We would also like to recognise:
Chef Ruth, Chef Omar, and Supervisor Martin at Hadar (adult-only buffet) — consistently excellent food and service
Chef Gustavo and Chef Hugo at TokiMeku — outstanding Asian fusion dishes, full of flavour
Chef Jasiry at the Fahrenheit Grill — perfect for relaxed and delicious poolside lunches
Poolside & Service
A special mention to Christopher at the poolside, who looked after us every day with towels and sun loungers. His friendly and attentive service made our days by the pool even more enjoyable.
Evening Entertainment & Atmosphere
The evening entertainment was another highlight of our stay. Each night offered something different — from live music to shows and performances — all set within a relaxed yet vibrant atmosphere. It was definitely worth staying out in the evenings, and it added a lovely social element to the holiday without ever feeling overwhelming.
Overall Experience
The resort itself is beautiful, immaculately maintained, and perfectly suited for a relaxing adults-only getaway. The combination of outstanding service, exceptional dining, and a genuinely welcoming atmosphere made this a truly memorable holiday for all of us.
We would also like to thank all the staff — including those not mentioned by name — for their hard work and dedication. Every interaction was warm, friendly, and professional.
Final Thoughts
We would not hesitate to return and would highly recommend Paradisus La Perla to anyone looking for a luxurious, relaxing, and exceptionally well-run all-inclusive resort in Playa del Carmen.”
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