Reviews of Sol Palmanova - Mallorca

I stayed in this hotel in Oct 2024. We booked via On the Beach which was very easy. We reached the airport pretty late but then were delayed by transfers. We got to the hotel around 3:30am. There are 2 hotels next to each other, part of the same company. Once we arrived, we were told we're in the other hotel. Not great as our booking said one thing but we were told another, plus not ideal at that time when we had already travelled 10 hours! The receptionist was nice, pleasant and got us into our rooms fairly quickly. Once we got into the room, we found 2 single beds! Firstly, we had booked a double room, secondly we sent an email in advance requesting a double bed and a confirmation was sent back! We headed down to reception to find out and see if we could have the room we booked. We were told, we're fully booked right now and please come to reception at 9am to sort this out. At it was now 4am in the morning, we didn't want to unpack as it was pointless. At 9am in the morning the reception team said they know nothing about this and couldn't help. This was extremely disheartening as we were told something else. We then tried again later that day and the receptionist told us that they could sort something out - which was to push the beds together and place a double mattress over it. We accepted, it was better than nothing. They told us to wait in the bedroom and somebody would come up and sort it. Nobody came into the room, we actually repeated the above process for 3 days till someone came and sorted the bed out. The housekeeping staff were nice, although they didn't speak English, you could tell they were kind and accommodating. On our last day, we checked out and went into another hotel. When packing, I come to realise that 2 pairs of my shoes were missing! I reported it to reception but they didn't care. I then sent an email after a day, but nothing. I decided to go back to the hotel and ask again, they were extremely rude and said no. The staff in hotel 1 are much friendlier and helpful - even when we had issues with our flight, hotel 2 were not helpful and dismissive! All we needed was access to a computer, where hotel 2 should've said - there is a PC in hotel 1, they didn't! The food was great some days and others it was like left overs. We actually dined out a lot more and felt like the all inclusive experience was a waste. Chefs coughing and sneezing, not enough variety for vegetarians or vegans. The entertainment staff were absolutely amazing, always happy and mixing with the guests. The entertainment was decent, nothing really stood out or kept us in the hotel. They accommodated children more. They have a nice pool area, busy and entertaining. It's also in a nice area, great walking distance to the main street and beach. I spent a lot of time near the bar as the layout is nice. I found flies/insects in my drinks on 3 occasions and reported it back to the bar. Another lady that I became friends with told me that they were giving her dirty glasses - disgusting! Would I go back? No

Byli jsme v hotelu na konci září 2023, takže v hotelu už nebylo tolik lidí. Hotel je na perfektním místě. Na pláž je to jen pár minut chůze. Strava průměrná - hodně polotovarů, ale vždy se dalo něco najít a hladem jsme netrpěli. Za tu cenu bezkonkurenční. Jediná nevýhoda byla velmi úzká postel a nepříjemný zápach v koupelně.

Fiquei 8 dias no sol palmanova com tudo incluído a localização é boa, praia perto do hotel, muitos bares para quem gostar em magaluf que fica 15 minutos a pé do hotel, a comida era muito repetitiva com pouca escolha, apanhei uma toxicaçao alimentar no meu penúltimo dia de estadia, em relação as quartos era bom mas com um pouco falta de higiene só retiram as tolhas e fazem as camas, os funcionários muitos simpáticos incluindo os da animação! Com bons espectáculos tanto para adultos com crianças! Possivelmente darei mais uma oportunidade ao sol palmanova para ver se as minhas opiniões mudam☀️⛱️

Hotel 1 is far better than hotel 2, both restaurants serve great food and there is a great atmosphere in the hotel. Location is second to none and kids entertainment is fantastic.

Hervorragendes Hotel mit schönem Meerblick, sehr freundliches Personal, Animation und Abendprogramm einfach hervorragend! Zum Meer 4 Minuten. Das Essen ist abwechslungsreich und bietet für jeden Geschmack etwas. Sauberkeit in den Restaurants und sehr aufmerksames und positives Personal. Ende Oktober haben wir Urlaub gemacht. Vielen Dank!