Reviews of Coleção Ratxó Retreat Hotel Meliá

Yhi Spa очень отличный, ресепшенXUAN хорошо обслуживала👍🔥

Update: Edit/Update: Since writing this review, I have been contacted by the hotel management, and I truly appreciate their effort to address my concerns. They fully acknowledged the need for better communication during my wait and with the room, and I appreciate their transparency and commitment to improvement. The hotel also clarified that there was an adjustable air conditioning system in the room that I had overlooked during my stay, and they assured me that the linens adhere to strict cleaning protocols, which gives me confidence in their standards. What impressed me most was how valued my feedback was. The manager took the time to personally address my concerns and expressed a genuine commitment to enhancing the guest experience. I was also reassured that, should I choose to stay again, they would personally oversee my stay to ensure it meets expectations. Given the positive and thoughtful conversation I had with the hotel management, I would definitely consider staying at INNside by Melia again in the future. Their proactive approach has made me more open to returning, and I’m hopeful that the improvements will ensure a better experience next time. _________________________________________________ I recently stayed at INNside by Melia in Amsterdam, and while the location was great, I was very disappointed with my overall experience. When I arrived an hour early to check in, I was informed that no rooms were available, which was understandable. However, I ended up waiting in the lobby until my official check-in time at 3 PM with no follow-up, no communication about room availability, and not even an offer of something as simple as water while I waited. The staff made me feel like an inconvenience. At 3 PM, I went to check in again, only to find out there were still no rooms ready. Exhausted from a long journey, I told them I would take any room that was available, and they placed me in a handicapped-accessible room. They said it would be charged the same as my original booking, which seemed odd since it was clearly not an upgrade—if anything, it was a downgrade. When I entered the room, the TV was blasting a welcome message, which felt intrusive after such a long trip. The room itself was extremely uncomfortable. The linens smelled strongly of vinegar, making it difficult to relax, and the room was uncomfortably hot with no option for air circulation. I searched for a fan or even the ability to slightly open a window, but there was no accommodation for temperature control. Overall, I was only able to get myself to sleep for a couple hours between my two days of meetings due to the uncomfortable conditions. This was my first truly negative hotel experience, and I left feeling disappointed with both the accommodations and the service. My colleagues seemed to have a better experience, so it’s possible this was an unfortunate one-off. However, I work in a field where I recommend hotels to global partners, and based on this stay, I would not feel comfortable sending anyone here.

Currently staying at the hotel with all inclusive package but not everything is part of it which is a bit misleading… This is my only negative review. All the rest is great, WiFi very good, food quality great and hotel very new and beautiful

The building is a bit old and needs some more maintenance, The hotel is catering to families and mass tourism. It's fine for what it is... the breakfast is decent with plenty of options, the pool area and gym are rather small. There are better hotels in this class but this one ain't too bad either..

Disfrutamos mucho del hotel, el personal del restaurante Riviera es excelente servicio muy atentos y dispuestos. El Sr. Francisco muy gentil con el grupo.