Paradisus Cancún

Manuel at blue agave was incredible. He was very accommodating and made dinner very fun and inclusive. Great service and conversation.

The hotel stay was very enjoyable overall. Guests who book Adult only accommodations get access to a private area, including the pool, lounge spaces, and cabanas, which is a nice perk. Dinner reservations are required, and wait times can be quite long, so it’s best to plan ahead. The staff were consistently friendly, always smiling, and very helpful. The entire property was well-maintained and kept clean at all times. Service is generally good, though tipping does seem to make a noticeable difference in the level of attention you receive. Overall, I had a great experience and enjoyed my stay.

Galdino, our concierge, was an absolute 5/5—truly the highlight of our stay! He was responsive on WhatsApp, always replying within minutes and taking care of all our dinner reservations effortlessly (even accommodating multiple bookings on the same night). He also quickly arranged a late check-out for us and regularly checked in to ensure everything was perfect. Super helpful, kind, and down-to-earth. Overall hotel experience was 4/5—great stay, but Galdino really made it exceptional!

Our second visit was amazing! Love the activities service was great and food was spot on! Pool service can’t be beat love this place highly recommended Uriel Activites and all the staff

Me hospede en este maravilloso y recién remodelado hotel, las habitaciones aun huelen a nuevo, lo que mas destacó es el servicio de la gente que trabaja ahi, todos muy atentos y amables, pero sobre todo el concierge sergio, siempre al pendiente y disponible en todo momento aclarando mis inquietudes acerca de nuestra estancia, felicidades en general lo recomiendo ampliamente y espero pronto irlos a visitar. (Translated by Google) I stayed at this wonderful, newly renovated hotel. The rooms still smell brand new. What stood out most was the service from the staff; everyone was very attentive and friendly, but especially the concierge, Sergio, who was always available and helpful, answering all my questions about our stay. Congratulations! I highly recommend it and hope to visit again soon.