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O selecție de hoteluri exclusiviste, unde confortul, locația și atenția la detalii fac diferența. Care dintre ele vă face cu ochiul?
O selecție de hoteluri exclusiviste, unde confortul, locația și atenția la detalii fac diferența. Care dintre ele vă face cu ochiul?
MeliáRewards (hereinafter, the ‘Programme’), is a Loyalty Programme, owned by the company Meliá Hotels International, S.A., with registered office at calle Gremio Toneleros nº 24, Polígono Son Castelló, 07009, Palma de Mallorca and Tax ID Number (CIF) A-78.304.516 (hereinafter, the ‘Owner’), whose management and operation is carried out by Prodigios Interactivos, S.A. (hereinafter, the ‘Manager’).
The main purpose of the Programme is to reward and/or compensate the loyalty of guests of the hotels of the Owner and of its Group companies, within the meaning of Article 18 of the Corporate Enterprises Act (CEA) (hereinafter, ‘Meliá Group’), operated under any of the brands of Meliá Group, whether owned, leased, managed or franchised.
The Programme shall be governed by these general terms and conditions (hereinafter, the ‘General Terms and Conditions’), and by the specific terms and conditions applicable according to the segment to which the guests belong (hereinafter ‘Specific Terms and Conditions’), with the content of the latter prevailing over the former.
The benefits of the Programme are not compatible or cumulative with those of other loyalty programmes, unless determined otherwise by the Owner or the Manager.
Capitalised terms used in these General Terms and Conditions have the meaning set out in this clause 2 (Definitions) and may be used in singular, plural, as a noun, verb, adjective or adverb.
| Benefits | All those detailed in Clause 11.1. and which are granted on a personal and non-transferable basis to the Member. |
| Account | An online area associated with the Programme Member created at the time of joining the Programme in which the Points generated and the Stays and Nights enjoyed are registered and in which all the accumulation, use and redemption transactions of the Member are reflected. |
| Category | Any of the following:
|
| Meliá Group’s Own Channels | Melia.com, the Meliá Group's APP and the Meliá Group's contact centre. |
| Stays | Any reservation of one or more Nights, in which the Member who has made the reservation has stayed and made the corresponding payment at the Hotels Participating in the Programme. |
| Manager | Prodigios Interactivos, S.A., a public limited company, duly incorporated and validly existing in Spain, with Tax ID Number (CIF) A-07995434, and with registered office at Calle Gremi de Boters, número 22, Palma de Mallorca, 07009, Spain. |
| Participating Hotel | All hotels managed, franchised, owned or leased by Meliá Group excluding those listed in Annex 1 (Hotels Excluded from the Programme). |
| Programme | The MeliáRewards loyalty programme, owned by the Owner, which is managed and operated by the Manager. |
| Owner | The company Meliá Hotels International, S.A., with registered office at calle Gremio Toneleros nº 24, Polígono Son Castelló, 07009, Palma de Mallorca and Tax ID Number (CIF) A-78.304.516. |
| Points | Points generated or purchased by the Member in accordance with the provisions of these General Terms and Conditions. |
| Member | An individual who registers for the Programme in accordance with these General Terms and Conditions and is assigned a MeliáRewards card number. |
| Nights | The number of overnight stays enjoyed, paid for by the Member during a single Stay at Hotels Participating in the Programme. |
Registration and participation of our guests in the Programme is free of charge.
Individuals of legal age or emancipated minors may sign up for the Programme.
Registration for the Programme begins by filling in and sending the corresponding application for registration by telematic means (website, mobile App., etc.) enabled for such purpose by the Manager or the Owner.
Once the application has been duly completed and sent, the applicant will be assigned a card number, at which point the applicant will have been registered and will become a Programme Member, and from that moment onwards they will be entitled to enjoy the Benefits of the Programme.
By applying to join the Programme, the Member accepts without reservation the General Terms and Conditions and the Specific Terms and Conditions that apply to them, in accordance with the clauses in force at any given time.
The Member shall be solely responsible for the accuracy of the personal data provided to the Owner or the Manager for registration in the Programme, as well as for subsequently updating such data, using the different channels provided for this purpose. For such purposes, the Member may contact and inform the Owner or the Manager in writing by sending an email to privacy@melia.com, attaching any documentation that serves as proof of identity.
The Member will have a personal MeliáRewards Account where MeliáRewards Points will be accumulated.
The number of Nights and the number of Stays that the Member has completed with their Account and card number in accordance with the provisions of these General Terms and Conditions shall also be accumulated in the Account.
The Account is personal and non-transferable and will identify the Member with their personal data.
Only one Account may be assigned to each Member and, consequently, the Owner and the Manager reserve the right to unilaterally cancel any additional or similar Account that the Member may have obtained and that would entitle them to earn points, promotions or advantages in duplicate or those that do not correspond to them under the Programme, and to cancel any Benefits that may derive therefrom.
The transfer, sale, purchase, exchange or total or partial assignment, by any means, of an Account and/or the points accumulated therein is prohibited, except in the cases expressly authorised in these terms and conditions. Failure to comply with this rule shall entitle the Owner to deregister the Member, cancelling the points in the Member's Account and all their Benefits and advantages, and in such case the Member shall not be entitled to be reimbursed or compensated in any way whatsoever.
5.1. Members will earn Points on their Account in the following cases:
a) For each Stay of the Member at any of the Hotels Participating in the Programme, provided that the reservation is made:
In order for the Member to earn Points for Stays (i) registration for the Programme must have occurred prior to check-in at the hotel; and (ii) Stays must be paid for in cash, and in the relevant currency. In the event that a Stay is partially paid for by redeeming Points, the Member will only earn Points for the portion of the price that has been paid for in cash.
In the event that a Member makes two reservations at two different hotels on the same date and, in addition, checks in at both hotels, they will only earn the Points and the Stay and the Nights will be counted for the reservation for which they first checked out.
b) For the contracting and enjoyment by the Member of additional products and services at the hotel, subject to special promotions established by each Hotel Participating in the Programme, the content and conditions of which may vary depending on each Participating Hotel.
The Points must be requested during the Stay or, failing that, at the end of the Stay, directly at the corresponding hotel.
c) In the event that the Member contracts wedding banquets, Points will be earned based on the expenditure incurred for the banquet contracted at the hotel and always in accordance with the specific terms and conditions that may be applicable.
d) For the contracting of products and services by the Member from third-party companies participating in the Programme.
e) For the purchase of Points by the Member directly on the platforms enabled for such purpose and under the terms and conditions set out in the logged-in area at https://www.melia.com/meliarewards.
5.2. Members will not earn Points in the following cases:
a) For Stays paid in full by redeeming Points.
b) For Stays enjoyed before the date of registration for the Programme.
c) For Stays and services when the Member is not the one staying at the hotel or personally enjoying the services.
d) For Stays booked directly with the hotel that are not made through the Meliá Group's Own Channels.
e) For Stays where the Member stays at direct rates from OTAs (online travel agencies), TOs (Tour Operators), Groups, Vouchers, Crews and programmes unrelated to Meliá Hotels International S.A.
f) For Stays, services and extras contracted at Hotels Participating in the Programme, when it is specified that, due to the contracted rate and/or its specific characteristics, they do not entitle the Member to earn Points.
g) In the event that the amount of the invoice issued for the Stay or for the products and services contracted is not paid in full.
h) For personal events (e.g. birthdays), lunches (including, among other types of dinners and banquets, Christmas and New Year's Eve gala dinners, as well as any lunch/dinner regardless of the number of diners) and room hires.
In the event that Points promotions are established, the specific terms and conditions of each promotion shall apply.
In order to be eligible for the promotions, the Member must be registered in the Programme.
Each promotion may be linked to a specific expiry date, as indicated in the terms and conditions of the promotion. In the event that the promotion has associated Points, once the expiry date of the Points has passed, they will expire and be removed from the Account without prior notice, and the Member waives the right to make any claim in this regard.
Promotional Points are personal and non-transferable and cannot be transferred to the Accounts of other Members. Additionally, Promotional Points may not be converted into Points from other programmes, or into cash, without prejudice to any other provision set forth in the terms and conditions of each promotion.
Members may consult the list of third-party companies participating in the Programme, as well as the benefits agreed with these third-party companies, in the logged-in area of https://www.melia.com/meliarewards.
Under no circumstances shall the Manager or the Owner be liable for any claims arising, directly or indirectly, from the relationships (contractual or otherwise) between customers and/or the Members and the third-party companies participating in the Programme for the use/acquisition of services or products from said companies, regardless of whether said relationship arose in connection with the acquisition or use of Points, and, therefore, the Member and/or customer must address any claims in relation thereto directly to the provider of the services/products.
Once the Member has redeemed their Points at any of the third-party companies participating in the Programme, these Points cannot be recovered to their Account if they subsequently cancel the contracted services or products.
The Points earned in the cases described in Clause 5 of these General Terms and Conditions will be accumulated in the Member's Account.
Points earned will only be accumulated in the Account of the Member who has personally stayed at the hotel or who has personally enjoyed the service for which they are entitled to earn Points, regardless of the natural or legal person that actually pays the corresponding invoice, whether it be the Member themselves or any of their companions, their company or travel agency.
In order to earn Points and enjoy the advantages associated with the Programme, it is essential that the guest is identified at the reception desk of the relevant Hotel, and the guest’s details must match those of the Programme Account Member who made the reservation. Otherwise, the Hotel may refuse check-in for stays or access to services or allow them only if the amount corresponding (the total or the difference) to the full price of the stay or services without the unduly applied Programme advantages is paid.
In the case of Points earned for hotel Stays, Points will only be accumulated for a maximum of two (2) rooms (regardless of whether the reservation is for more rooms, and regardless of whether it is made in one or more reservations), provided that the Member will be staying in one of them.
In cases where the reservation is for more than two rooms, the Member does not have the right to choose the two rooms to be used for the accumulation of Points, as the system chooses them randomly.
If the guest staying in the second room is also a Programme Member and informs the hotel at check-in or during their stay, provided they have not paid the invoice, the points generated from the amount of the reservation will be shared equally between the two Accounts. In the event that the guest staying in the second room is not a member of the Programme or has not identified themselves as such at the time of check-in or during their stay, the Points will be accumulated exclusively on the account of the Member of the reservation, without the possibility of rectification.
Members will automatically earn Points for Stays and services contracted through the Meliá Group's Own Channels in their Account, for the total amount of the reservation, before any applicable taxes and fees in accordance with applicable regulations.
Points will be added to each Member's Account within approximately ten (10) business days after the date of completion or termination of the relevant service and provided that such services have actually been paid for and provided that the Member has identified themselves with their MeliáRewards number at the time of reservation or during their Stay.
In the event that Points have not been allocated to the Member's Account when the conditions for doing so have been met, or have not been allocated correctly, the Member may make the corresponding claim for Points in their logged-in area at https://www.melia.com/meliarewards / my points / claim points, stating, in all cases, the reference number for the hotel reservation or service contracted for which the claim is made, and a copy of the invoice must be provided in all cases.
In all these cases, the responsibility of the Owner and the Manager shall be limited to rectifying the error as soon as it becomes clear that the claim made by the Member is justified in accordance with the provisions of the General Terms and Conditions in force at the time of the claim.
Said claims are subject to a time limit and, therefore, may be formalised within a maximum period of 6 months from the date of check-out of the Stay, the contracting of the product or the completion of the contracted service. Once this period has elapsed, no claim for possible unassigned Points will be accepted, and the Member expressly waives the right to make any claim to this effect.
Members will be assigned a specific Category, which will determine the Benefits they can obtain from the Programme.
The different Categories of MeliáRewards Members are awarded or modified directly by the Manager in accordance with the following criteria, which, after publication on https://www.melia.com/meliarewards for the information of all Members, may be reviewed or modified at the discretion of the Manager at any time.
10.1 Criteria for obtaining or maintaining a Category
In order to obtain and/or maintain a MeliáRewards Category as described below, the Member must meet the criteria defined for each Category below:
10. 2 Deadlines for Category review
In all of the above cases, the Member will have a period of thirteen (13) months from the date of obtaining the corresponding Category to comply with and maintain the above conditions of that MeliáRewards category.
If, at the end of the above-mentioned period, the Member fails to meet the requirements corresponding to their Category, they shall be assigned to the level immediately below.
On the contrary, if the Member fulfils the necessary conditions for upgrading before the expiry of the thirteen (13) month period, they shall automatically be granted the corresponding higher level or Category. The Category upgrade shall become effective on the date on which the Member fulfils the conditions for such upgrade, which shall be the date from which the thirteen (13) month period for fulfilling and maintaining the conditions of that Category begins to run.
The Owner reserves the right to assign, at its discretion, any of the abovementioned Categories, as well as other unique benefits, to certain Members who, due to certain circumstances and in the Owner's interest, it may deem appropriate without them having to comply with the conditions set out herein.
10.3 Cases of obtaining Points that do not involve a level upgrade or maintenance
The following cases shall not be taken into account for a level upgrade or maintenance:
10.4 Platinum for life advantage
To obtain the Platinum for life advantage, the Member must meet each and every one of the following requirements: (i) maintain Platinum level for ten (10) consecutive periods of twelve (12) months starting in January 2013, (ii) have completed 500 Nights during that period that have generated Programme Points, or have been reserved with Points, and enjoyed by the Account Member, and (iii) have passed the validation process of the Manager and/or the Owner based on their history of Stays at the hotels to date.
11.1 The Programme Benefits, depending on the Member’s Category, are as follows:
| MeliáRewards White | MeliáRewards Silver | MeliáRewards Gold | MeliáRewards Platinum | |
| Earning points. | 10 points for each €/$ of the total reservation, before tax | 11 points for each €/$ of the total reservation, before tax | 13 points for each €/$ of the total reservation, before tax | 14 points for each €/$ of the total reservation, before tax |
| MORE VALUE | ||||
| Exclusive discounts on the reservation of Stays. | • | • | • | • |
| Free breakfast for the accompanying guest (applies only to room-only rate reservations). | • | • | • | |
| Free Wi-Fi. | • | • | • | • |
| Birthday surprise. |
• |
• |
• |
• |
| Upgrade to superior room. (applies at check-in and subject to availability). |
• | |||
| 3 vouchers for a 20% discount on Stays. Discounts cannot be combined with each other or with other current promotions. | • | • | ||
| MORE POSSIBILITIES (Earning and using points) | ||||
| In our own branded restaurants and spas (points will be earned according to hotel promotions). | • | • | • | • |
| In Stays at our hotels. | • | • | • | • |
| In our hotels' own services (points shall be earned in accordance with the hotel's promotions). | • | • | • | • |
| With our partner companies. | • | • | • | • |
| MORE TIME | ||||
| Late check-out at resort hotels until 2 p.m. and at urban hotels until 4 p.m. (always subject to hotel availability). | • | • | ||
| Priority access upon arrival at the hotel. | • | • | ||
| Access to the VIP areas of our hotels under the Meliá Hotels & Resorts, Gran Meliá and Paradisus by Meliá brands. (Access to these areas does not include breakfast service unless it is included in the reservation). |
• | |||
| 2 VIP lounge access at over 1,200 airports. | • |
11.2 Conditions for obtaining and enjoying some of the Benefits of the Programme
The conditions for obtaining and enjoying some of the above-mentioned Benefits of the Programme are set out below:
a) The Benefits of the Programme shall only apply to the Member, except where expressly stated otherwise.
b) In order to enjoy the benefits associated with a Stay, the Account Member must be staying at the hotel.
c) The "Late Check-Out" advantage consists of being able to check-out at 2 p.m. at resort hotels or at 4 p.m. at urban hotels as classified in Annex 2 (Urban hotels and resort hotels). This advantage shall always be subject to the availability of rooms in the same category as the one reserved, depending on the hotel's occupancy. This Benefit also applies to the second room occupied by children or dependants of the Member.
d) The “Free Breakfast for the Accompanying Guest” advantage may only be applied to Reservations made on a room-only basis and for the entire Stay, or part of it, where the standard breakfast rate is paid as an extra service upon arrival at the hotel. This advantage may be enjoyed by an accompanying guest who is not necessarily staying at the hotel.
The "Free Breakfast for the Accompanying Guest" advantage is not available at hotels with all-inclusive rates and at hotels where the restaurant is not directly managed by Meliá.
e) The "Upgrade to Superior Room" advantage will be the room type immediately above the room reserved and will always be subject to room availability at the hotel and will only apply to the room of the Member who is entitled thereto. The advantage must be requested during check-in.
Once the "Upgrade to Superior Room" advantage has been granted, the guest shall be entitled to maintain said upgrade for the entire duration of the Stay. Hotels may exclude certain room types (e.g. presidential suites) from the "upgrade to superior room" advantage.
f) 20% discount vouchers on Stays. Only applicable to rooms included in the same reservation reference number with the same dates of Stay. In the case of separate reservations with different reference numbers, one voucher will be used for each reference number. The 20% discount vouchers on Stays will not be applied in the case of reservations that have been paid for in full or in part with points. Discount vouchers will be valid for as long as Gold or Platinum status is maintained.
g) Access to airport VIP lounges. This access is an exclusive benefit for MeliáRewards Platinum Members and gives access to airport VIP lounges. This benefit can only be redeemed while the Member has MeliáRewards Platinum status and any Benefits that have not been enjoyed or used will be cancelled. Any matters not expressly regulated in this clause, shall be governed by the specific terms and conditions found in the logged-in area of https://www.melia.com/meliarewards.
h) Access to the VIP areas of our Meliá, Gran Meliá, and Paradisus by Melia hotels will only be granted to persons staying in the Member's room. Persons staying in a second room that is part of the Member's reservation may also benefit, provided that this second room is occupied by the Member's minor children or dependants. Access to these VIP areas does not include hotel breakfast unless it is included in the Member's reservation and such access will be granted subject to the limitations of the VIP areas, with priority given to guests who have paid for this service.
i) The "Birthday Surprise" advantage may consist in granting one of the Benefits provided for in the Programme. In these cases, the same general terms and conditions provided for in the Programme shall apply, unless specific terms and conditions are set out in the Birthday Surprise itself.
11.3. Changes to the conditions for accessing Benefits
The Benefits of the Programme and the conditions for accessing such Benefits may be subject to change. The Owner or Manager may establish ancillary conditions or supplementary requirements for accessing the Benefits of the Programme described above in the logged-in area of https://www.melia.com/meliarewards.
12.1 Redemption of Points
The Member may redeem their Points to reserve Stays at Hotels Participating in the Programme, to purchase products and services at Hotels Participating in the Programme, to convert them into Points of other Programmes, or to purchase products through the network of partners that are associated with the Programme at any given time (‘Partners’).
Points can be redeemed for booking stays through the Meliá App, through the Contact Centre or via the logged-in area at https://www.melia.com/meliarewards, but cannot be redeemed at the hotel reception.
In order to validly redeem Points when making a reservation at hotels or contracting services, it is essential that the Account Member is the person who will be staying at the Hotel or who will personally enjoy the service, and therefore the Account Member must identify themselves to the staff of the corresponding Hotel. In the event of a mismatch between the details of the Programme Account Member who has made the reservation and those of the person who intends to stay at the Hotel or receive the service booked using the redemption of Points, the Hotel may refuse check-in for the stays or access to the services, or allow them only if the amount corresponding (the total or the difference) to the full price of the stay or services without the unduly applied Programme advantages is paid.
The redemption of Points with partner companies is conditional upon the Member having, at the time of the redemption request, a transaction for earning and/or redeeming Points derived from a hotel Stay.
In the event that the Member makes a reservation or enjoys a service at one of the Hotels Participating in the Programme and pays for it totally or partially with Points, no invoice will be issued for the part paid in Points.
The terms and conditions of use of the Points and the limits for redeeming Points by the Member are described in the logged-in area of https://www.melia.com/meliarewards in the specific terms and conditions for the redemption of Points.
12.2 Purchase of Points
The Member may also purchase Points at https://www.melia.com. The points acquired by the Member will be included in their account and may be redeemed to reserve Stays and to contract products and services of the Programme, as well as any of the other options available of the Programme. Information about the limits on the acquisition of Points by Members is available through the logged-in area at https://www.melia.com/meliarewards.
Points purchased are non-refundable.
Points can be used to make a reservation with Points only or to make a reservation with Points plus an amount of money in the corresponding currency.
Any matters not expressly provided for in this Clause 12 shall be governed by the specific terms and conditions for redeeming and purchasing Points described in the logged-in area of https://www.melia.com/meliarewards.
Members may transfer Points to the Accounts of other Members.
The transfer of Points between Accounts of different Members may be carried out at any time via the logged-in area of https://www.melia.com/meliarewards. It will always be the Member of the transferring Account who requests the transfer of their Points, and no request from any other person will be accepted.
Once Points have been transferred to the Account of another Member, they cannot be refunded to the transferring Member’s Account.
Points transferred to another Member will in no case be counted or taken into account for the purpose of considering a level upgrade in MeliáRewards.
The transfer of Points to other Members is conditional upon the transferring Member having, at the time of the transfer request, a transaction for earning and/or redeeming Points derived from a hotel Stay.
Points may not be transferred weekly between MeliáRewards Members and partner company programmes in excess of the maximum number specified in the specific terms and conditions of the partner company programmes detailed in the MeliáRewards profile.
The maximum annual number of Points (from January to December) that can be transferred per Member is 250,000 points.
Points earned through various promotions offered by the Programme that have not been generated by a Stay may not be transferred.
For matters not expressly regulated in this clause, the provisions of the specific terms and conditions of the transfer of Points found in the logged-in area of https://www.melia.com/meliarewards shall apply.
Members may request the conversion of their MeliáRewards Points to Points of other loyalty programmes from partner companies.
It is essential that the person making the conversion of Points between two programmes is the Member of both programmes, otherwise the request will not be accepted.
The conversion of Points may only be made via the logged-in area of https://www.melia.com/meliarewards.
Points converted into points/miles from other Programme partner companies may not be refunded back to the accounts of MeliáRewards Members.
Promotional Points may not be transferred to another programme.
The minimum number of Points to be converted is 2,000 points, in the case of direct transfers. The maximum amount of Points (from January to December) that may be subject to conversion per year is 250,000 points per Member, except if the customer has already selected the option in their profile (via the logged-in area at https://www.melia.com/meliarewards) that the points earned be allocated to another loyalty programme of a partner company other than MeliáRewards, in which case there is no limit.
The conversion of Points to points from other programmes is conditional upon the transferring Member having, at the time of the conversion request, a transaction for earning and/or redeeming Points derived from a hotel Stay.
For matters not expressly regulated in this clause, the provisions of the specific terms and conditions of each Partner found in the logged-in area of https://www.melia.com/meliarewards shall apply.
Points accumulated by a Member in their Account will expire after a period of inactivity of 12 months. A period of inactivity shall mean a period in which the Member neither earns nor redeems Points.
The period of inactivity shall begin to run from the date of the last transaction for obtaining or redeeming Points.
Points that the Member has received from the Programme Owner at its discretion shall be valid for 24 months from the date on which they are awarded.
At any time, the Member may request to withdraw from the Programme, provided that they do not have an active reservation benefiting from the MeliáRewards rate.
To withdraw, the Member shall do so through the website in the logged-in area of https://www.melia.com/meliarewards / My Profile / Manage or by sending an email to privacy@melia.com.
Following the request, the Account of the Member requesting the withdrawal will be deactivated and, from that moment onwards, they will lose their status as Member.
In order to process the requested withdrawal, the Owner or the Manager may request documentary proof of the applicant's status as Account Member.
Upon deactivation of the Account, the Member will lose all Points and Benefits.
In the event of the death of the Member, their account and the Category associated will be cancelled, but the Points accumulated in the account may be transferred to the heir of the deceased Member who proves to the satisfaction of the Manager or the Owner their status as heir and Member at the time of the Member's death. To do so, the document or certificate proving such situation shall necessarily be sent to privacy@melia.com or via the logged-in area at https://www.melia.com/meliarewards.
17.1 Without prejudice to other events already provided for above in the General Terms and Conditions, and without prejudice to any claims and legal proceedings that may be applicable, the Manager and/or the Owner may elect to (i) temporarily block the Account and any Benefits that may derive from it or (ii) deregister a Member and immediately cancel their Account and all Benefits that may derive from it, in addition to imposing any measures they deem necessary to mitigate fraud, in the event of:
a) Non-compliance with the current General Terms and Conditions of the Programme;
b) Taking any action aimed at obtaining benefits in a manner contrary to the current General Terms and Conditions of the Programme or without complying with the requirements established for this purpose.
c) Creating multiple or fake accounts to irregularly accumulate Benefits.
d) Failing to fulfil general obligations as guests, in particular those relating to the payment of services and accommodation;
e) Acting or participating in any inappropriate, improper, abusive or fraudulent conduct or action in connection with the Programme, including, but not limited to, matters related to earning, accumulating and redeeming Points, obtaining advantages, promotions, transferring and converting Points, etc.;
f) Failing to comply with the applicable legal system;
g) Force majeure or legal, governmental or other requirements that make it necessary to cancel the Programme;
h) Business strategy reasons on the part of the Owner.
i) Advertising or disclosing the purchase or sale of Points through unofficial channels.
17.2 The cancellation of the Member’s Account will result in both the deactivation of the account and the loss of all its Benefits and Points.
17.3 Once the cancellation has been made, the Member shall be disqualified from applying for membership of the Programme in the future.
17.4 In certain cases, instead of cancelling the Member's Account, the Manager and/or the Owner may choose to deny the Member access to certain Programme Categories, or to certain Programme Benefits as well as to the “Platinum for life” advantage).
17.5 In each and every one of the cases listed above, as this Programme is free of charge for the Member, the Member expressly waives the right to claim damages from the Owner and/or the Manager for the cancellation of their Account, for withdrawal from the Programme or for denial of access to a certain Category or benefit of the Programme.
Membership of the Programme implies acceptance of and compliance with the rules of conduct and coexistence established by the Manager and/or the Owner and by the Participating Hotels. The Manager and/or the Owner may temporarily block or cancel the participation in the Programme of any Member who engages in inappropriate behaviour, including, but not limited to, the following:
a) Failing to comply with the hotel's internal rules or applicable legal regulations.
b) Disturbing the peace, safety or well-being of other guests, employees or the integrity of the premises.
c) Engaging in disrespectful, abusive, offensive or hostile behaviour, whether physical, verbal or written, against the Manager and/or the Owner, its guests, employees or collaborators.
d) Engaging in acts of violence, discrimination, harassment, using offensive language or displaying any attitude contrary to good faith and the rules of coexistence.
e) Failing to comply with general obligations as a guest, especially those relating to the payment of services and accommodation.
19.1 Neither the Manager nor the Owner shall assume any liability whatsoever in relation to products and services marketed or provided by third parties, nor shall they be liable for loss of prizes, correspondence, incorrect addresses, delays in the receipt of prizes, etc.; nor for the theft or unauthorised redemption of Points or use of a prize as a result of circumstances beyond the ordinary operation of the Programme.
19.2 The Manager and the Owner reserve the right to correct or remedy any errors or misprints in relation to the Programme, whether typographical, pricing, points, descriptions, etc.
19.3 The Manager and the Owner shall not be responsible for lost or delayed correspondence in the post or by email of the Member, nor for any description, typographical or rates errors printed on the material sent to the Members, reserving the right to correct them and which may be consulted on the website www.melia.com.
19.4 The General Terms and Conditions, the Specific Terms and Conditions, and all promotions linked to the Programme, in force at any given time, may be consulted on the website https://www.melia.com/meliarewards.
20.1 Membership of the Programme entails the processing of the Member’s personal data, which the Member accepts when applying to join the Programme.
20.2 To learn more about the processing of your personal data, please consult the Privacy Policy of MeliáRewards.
21.1 The Owner reserves the right to modify the General Terms and Conditions, the Specific Terms and Conditions and the list of establishments, services and advantages included in the Programme at any given time, subject to prior notification, a requirement that the parties expressly agree is deemed fulfilled with the publication of the terms in force that incorporate or consolidate the changes made, via the Owner’s website www.melia.com and/or any other communication channel expressly agreed upon by the parties. In the event that the Member does not agree with the changes, they may withdraw from the Programme upon request, but shall retain the right to redeem, transfer or convert all the Points in their Account within twelve (12) months from the date of publication of the change in the conditions of the Programme.
21.2 The Owner reserves the right to cancel the Programme at any time for commercial reasons relating to the company's internal operations. This fact will be notified to the Members, who will have twelve (12) months from the date of notification to redeem, transfer or convert all the Points in their Account. Once this period has elapsed, all the Points accumulated by the Members will be automatically cancelled, without the right to any compensation whatsoever in favour of the Member, and from that moment onwards they will not be able to make any claims against the Manager or the Owner or any company in their group for this reason. The Programme shall be cancelled without prior notice or liability, and the provisions of this paragraph shall not apply, if at any time circumstances of force majeure or legal requirements arise that prevent the continuation or development of the Programme.
If any provision of these General Terms and Conditions or the application of any provision is deemed illegal, invalid or unenforceable, in whole or in part, under any Law, that provision or part thereof shall be deemed not to have been included, but the legality, validity and enforceability of these General Terms and Conditions, the Specific Terms and Conditions, and the application of such provision to other persons or in other circumstances shall not be affected. This clause shall have no effect if it alters the essential nature of these General Terms and Conditions or the Specific Terms and Conditions, or if it is contrary to public policy.
The General Terms and Conditions and the Specific Terms and Conditions of the Programme are governed by the regulations in force in Spain on this matter and, for any question that may arise in relation to the interpretation and application of these General Terms and Conditions or the Specific Terms and Conditions, the parties expressly waive any jurisdiction that may correspond to them and submit to the jurisdiction of the courts and tribunals of Palma de Mallorca (Spain).
The following
SPAIN
Madrid Airport Suites Affiliated by Meliá: Stays reserved at this Hotel that are considered ‘residential’ are excluded from the Programme and, therefore, will not generate the right to earn points or to receive any benefits from the Programme. For the purposes of this paragraph, stays reserved for a duration of seven (7) or more nights shall be considered as ‘residential’.
UNITED KINGDOM
Meliá White House Apartments
- Hotels not marketed and/or managed by Meliá Hotels International and which do not appear in the List of Urban and Resort Hotels.
CUBA - professional profile
Accumulation of points at hotels in Cuba for MeliáRewards professional profiles, such as (Travel Agent, Meeting Planners, Travel Manager or Tour Operators):
UNITED ARAB EMIRATES
ME Dubai Residences
Lista hotelurilor urbane și de agrement
URBAN/CITY HOTELS
EUROPE
ALBANY
Affiliated By Melia Elisa Tirana
Affiliated By Melia Grand Korça
GERMANY
Melia M. Berlin
Melia M. Düsseldorf
Melia Frankfurt City
Innside Bremen
Innside Düsseldorf Seestern
Innside München Parkstadt Schwabing
Innside Düsseldorf Derendorf
Innside Dresden
Innside Berlin Mitte
Innside Frankfurt Ostend
Innside Düsseldorf Hafen
Innside I. Wolfsburg
Innside Leipzig
Innside Aachen
Innside Hamburg Hafen
Affiliated By Melia München City Center
Affiliated By Melia Bochum Wattenscheid
Affiliated By Melia Oberhausen Neue Mitte
Affiliated By Melia Münster Kongresscenter
Affiliated By Melia Wolfsburg Centrum
Affiliated By Melia Frankfurt Messe
AUSTRIA
Melia Vienna
SPAIN
Innside Alicante (Aparthotel)
Melia Palma Marina
Melia Palma Bay
Melia Barcelona Sarria
Melia Sitges
Melia Barcelona Sky
Melia Mim Sitges
Melia Maria Pita
The Melia Collection Granada
Melia Madrid Serrano
Melia Madrid Princesa
Melia Castilla
Melia Avenida America
Melia Barajas
Melia Lebreros
Melia Sevilla
Melia Plaza
Melia M. Valencia
Melia Bilbao
Melia Alicante Gran Sol
Melia Elche Centro
Melia Palma Bellver
Melia Barcelona Condal Mar
Melia Cadiz Paseo Del Mar
Affiliated By Melia Castellon Center
Affiliated By Melia Santiago Plaza
Affiliated By Melia Guadalajara & Conference Cente
Affiliated By Melia San Sebastian Orly
Affiliated By Melia Leon Camino
Affiliated By Melia Madrid Alameda Aeropuerto
Affiliated By Melia Madrid Chamartin
Affiliated By Melia Madrid Gran Via 25
Affiliated By Melia Madrid Plaza España
Affiliated By Melia Madrid Centro
Affiliated By Melia Madrid Airport Suites
Affiliated By Melia Malaga Alameda Centro
Affiliated By Melia Murcia Rincon De Pepe
Affiliated By Melia Palacio De Aviles
Affiliated By Melia Vigo Los Galeones
Innside Spa Porta Maris
Innside Palma Bosque
Innside Palma Center
Innside Barcelona Apolo
Innside Barcelona Aeropuerto
Innside I. Madrid Gran Via
Innside Madrid Valdebebas
Innside Tenerife Santa Cruz
Innside Valencia Oceanic
Sol Hotels Zaragoza
Sol Hotels Palma Avenidas
Me By Melia Puertollano
Me By Melia Me Barcelona
Gran Melia Sitges Terramar
Gran Melia Victoria
Gran Melia Torre Melina
Gran Melia Palacio De Los Duques
Gran Melia Fenix
The Melia Collection Colon
The Melia Collection Summum Boutique Hotel
The Melia Collection Casa De Las Artes, Member Of Meliá Collection
FRANCE
The Melia Collection Maison Colbert Member Of Meliá Collection
Affiliated By Melia Villa Marquis Member Of Meliá Collection
Melia Paris Opera
Melia Vendôme
Melia Paris Champs Elysées
Innside Paris La Defense
Melia Paris Charles De Gaulle
GREECE
Melia Athens
ITALY
Innside Milan
Melia Genova
Melia Villa Agrippina
Gran Melia Palazzo Cordusio
Gran Melia Milan Il Duca
Me By Melia Milano Torre Galfa
LUXEMBOURG
Innside Luxemburgo
Melia I. Luxembourg
MALTA
Innside Malta
Melia Mistral St. Julian's
Innside Scirocco St. Julian's
Melia Levante St. Julian's
NETHERLANDS
Innside Amsterdam
PORTUGAL
Melia Coimbra Aeminium
Melia Covilha Doña Maria
Innside Castelo Branco
Innside Setubal
Melia Ria
Affiliated By Melia Braga
Affiliated By Melia Lisboa Aeroporto
Melia Lisboa Oriente
Melia Sao Joao De Madeira
Melia Braga Centro
Melia Lisbon
UNITED KINGDOM
Melia White House
Innside Me London
Me By Melia Manchester
Melia Liverpool
Me By Melia Newcastle
Innside London Kensington
CZECH REPUBLIC
Innside Prague Old Town
ASIA and OCEANIA
CHINA
Melia Jinan
Melia Chongqing
Gran Melia Xian
Gran Melia Chengdu
Innside I. Zhengzhou
THAILAND
Innside Chiang Mai
Innside Pattaya
Innside Bangkok Sukhumvit
INDONESIA
Melia Purosani Yogyakarta
Melia Makassar
Melia Jakarta
Gran Melia Yogyakarta
MALAYSIA
Innside Kuala Lumpur
Melia Kuala Lumpur Cheras
MYANMAR
Me By Melia Yangon
THAILAND
Melia Chiang Mai
Innside Bangkok Sukhumvit
VIETNAM
Melia Hanoi
Melia Vinpearl Danang Riverfront
Melia Vinpearl Hue
Melia Vinpearl Tay Ninh
Melia Vinpearl Ha Tinh
Meliá Vinpearl Phu Ly
Melia Vinpearl Hai Phong Rivera
Melia Vinpearl Nha Trang Empire
Melia Vinpearl Hotel Thanh Hóa
NORTH & SOUTH AMERICA
ARGENTINA
Melia Recoleta Plaza
Affiliated By Melia Almarena Madero Urbano
Affiliated By Melia Almarena Puerto Retiro
The Melia Collection Casa Lucia
Affiliated By Melia Alejandro I
BRAZIL
Affiliated By Melia Sao Paulo Naçoes Unidas
Affiliated By Melia Tatuapè
Affiliated By Melia Brasil 21 Suites
Affiliated By Melia Brasil 21 Convention
Innside Sao Paulo Iguatemi
Innside Sao Paulo Higienopolis
Innside Sao Paulo Itaim
Melia M. Brasil 21
Melia Ibirapuera
Melia Jardim Europa
Melia Campinas
Melia M. Paulista
CUBA
Melia Santiago De Cuba
Melia Habana
Melia Cohiba
Melia San Carlos
Melia La Union
Affiliated By Melia Jagua
Affiliated By Melia Gran Hotel Camaguey
Affiliated By Melia Sevilla Habana
Affiliated By Melia Habana Libre
Affiliated By Melia Habana Catedral
Sol Hotels Gran Hotel Bristol Habana Vieja
UNITED STATES
The Melia Collection New York Nomad
Me By Melia Orlando Celebration
PANAMA
Melia Panama Canal
PERU
Affiliated By Melia Lima Miraflores
Affiliated By Melia Lima
VENEZUELA
Innside Caracas
AFRICA and MIDDLE EAST
UNITED ARAB EMIRATES
Innside Me Dubai
MOZAMBIQUE
Innside Maputo Sky
TANZANIA
The Melia Collection Arusha
RESORT HOTELS
EUROPE
ALBANY
Melia Durres Albania
Sol Hotels Tropikal Durres
Affiliated By Melia Velipoja Gran Europa Resort
Affiliated By Melia Vlora Priam
Affiliated By Melia Saranda Butrinti
ANDORRA
The Melia Collection Mim Andorra Member
BULGARIA
Sol Hotels Nessebar Palace
Sol Hotels Nessebar Bay
Sol Hotels Nessebar Mare
Sol Hotels Luna Bay Resort
Affiliated By Melia Marina Palace
Melia Grand Hermitage
Melia M. Sunny Beach
CROATIA
Affiliated By Melia Aurora For Plava Laguna
Affiliated By Melia Garden Istra Plava Laguna
Affiliated By Melia Guest House Adriatic
Affiliated By Melia Residence Umag Plava Laguna
Affiliated By Melia Pelegrin Plava Laguna
Affiliated By Melia Residence Garden Istra Plava Laguna
Affiliated By Melia Polynesia Plava Laguna
Affiliated By Melia Sipar Plava Laguna
Affiliated By Melia Stella Plava Laguna
Affiliated By Melia Istrian Villas Plava Laguna
Affiliated By Melia Hotel Umag Plava Laguna
Affiliated By Melia Garden Suites Umag Plava Laguna
Affiliated By Melia Amfora Plava Laguna
Affiliated By Melia Katoro Plava Laguna
Affiliated By Melia Bellevue Plava Laguna
Affiliated By Melia Molindrio Plava Laguna
Affiliated By Melia Gran Vista Plava Laguna
Affiliated By Melia Mediteran Plava Laguna
SPAIN
Affiliated By Melia Halley Hotel & Apartments
Affiliated By Melia Playa Esperanza Resort
Melia Begur Aigua Blava
Affiliated By Melia Vielha Val D'Aran
The Melia Collection Mim Baqueira
Affiliated By Melia Ocean House Costa Del Sol
Affiliated By Melia Las Arenas
Affiliated By Melia Las Aguilas
Gran Melia Villa Le Blanc
Gran Melia De Mar
Gran Melia Palacio De Sancti Petri, A Gran Melia
Gran Melia Don Pepe
Gran Melia Palacio De Isora
Innside Costablanca
Innside I. Ibiza Beach
Innside Alcudia
Innside Wave Calviá
Innside I. Calvia Beach
Innside I. Fuerteventura
ME By Melia Marbella
ME By Melia Me Ibiza
ME By Melia Me Malaga
Melia Benidorm
Melia Villaitana
Melia Calvia Beach
Melia Cala Galdana - Menorca
Melia South Beach
Melia Cala D'Or - Meliá
Melia Villas At Meliá Zahara
The Melia Collection Mim Sotogrande
Melia Lloret De Mar
Melia Sierra Nevada
Melia Sol Y Nieve
Melia Atlantico Isla Canela
Melia De Tredós
Melia Costa Del Sol
Melia Jardines Del Teide
Melia Ibiza
Melia La Palma
Sol Hotels Fuerteventura
Sol Hotels Gran Canaria
Sol Hotels Salinas Lanzarote
Sol Hotels Falco Menorca
Sol Hotels Pelicanos / Ocas
Sol Hotels Barbados
Sol Hotels Cala D'Or - Sol
Sol Hotels Guadalupe
Sol Hotels Milanos / Pingüinos
Sol Hotels Palmanova Mallorca
Sol Hotels Lunamar Palmanova Apartamentos
Sol Hotels Sancti Petri (Aparthotel)
Sol Hotels Los Fenicios
Sol Hotels Principe
Sol Hotels Puerto Marina
Sol Hotels Torremolinos Don Pablo
Sol Hotels Torremolinos Don Pedro
Sol Hotels Malaga Guadalmar
Sol Hotels Torremolinos Don Marco
Sol Hotels Marbella Estepona-Atalaya Park
The Melia Collection Hacienda Del Mar Hotel Member Of Meliá Collection
Sol Hotels Barbacan
Sol Hotels Fuerteventura Jandia
Sol Hotels Lanzarote All Inclusive
Sol Hotels Tenerife
Sol Hotels Sun Beach
Sol Hotels Puerto De La Cruz Tenerife
Sol Hotels Arona Tenerife
Sol Hotels Costa Atlantis Tenerife
Sol Hotels Port Cambrils
Sol Hotels Costa Daurada
Sol Hotels Sol House Mallorca
Sol Hotels Katmandu Park & Resort
The Melia Collection Finca Ratxó Member Of Melia Collection
The Melia Collection Five Flowers Formentera Member Of Meliá Collection
The Melia Collection Mim Ibiza
The Melia Collection Mim Mallorca
The Melia Collection Hacienda Del Conde Golf & Spa
Sol Hotels Mallorca
Sol Hotels Costa Brava
GREECE
Affiliated By Melia Blue Sea Beach
Sol Hotels Marina Beach
Sol Hotels Cosmopolitan Rhodes
Innside Elounda
ITALY
The Melia Collection Tenuta Di Artimino
Affiliated By Melia Bellevue Sardinia Resort
Affiliated By Melia Corte Rosada
Melia Venezia Lido
MALTA
Affiliated By Melia Ben Marsalforn
PORTUGAL
Melia Madeira Mare
ASIA AND OCEANIA
CHINA
Melia Shanghai Parkside
INDONESIA
Paradisus By Melia Bali
Sol Hotels Benoa Bali
LAOS
Affiliated By Melia The Grand Luang Prabang
THAILAND
Melia Koh Samui
Melia Phuket Mai Khao
VIETNAM
Affiliated By Melia Vinpearl Cua Hoi Beach Resort
Affiliated By Melia Vinpearl Cua Sot Beach Resort
Affiliated By Melia Kobi Onsen Resort Hue
Affiliated By Melia Sapa Mountain Resort
Affiliated By Melia Sapa Square
Gran Melia Villa Le Corail
Melia Danang Beach Resort
Melia Ba Vi Mountain Retreat
Melia Ho Tram Beach Resort
Melia Vinpearl Quang Binh
Melia Vinpearl Cam Ranh Beach Resort
Melia Vinpearl Luxury Phu Quoc
Sol Hotels Phu Quoc
MALDIVAS
Melia Whale Lagoon Maldives
NORTH & SOUTH AMERICA
ARGENTINA
Gran Melia Iguazu
COLOMBIA
Melia Cartagena Karmairi
EE.UU. ORLANDO
Melia Orlando Celebration
BAHAMAS
Melia Nassau Beach - All Inclusive
PERU
Affiliated By Melia Cusco La Paccha
JAMAICA
Melia Braco Village
MÉXICO
ME By Melia Me Cabo Adults Only
Melia Puerto Vallarta
Melia Cozumel - All Inclusive
Melia Casa Maya Cancun
Paradisus Cancun
Paradisus Los Cabos Adults Only
Paradisus La Perla - Adults Only Riviera Maya
Paradisus Playa Del Carmen - Riviera Maya
DOMENICAN REPUBLIC
Melia Punta Cana Beach
Melia Caribe Beach Resort
Paradisus Punta Cana
Paradisus Palma Real Golf & Spa Resort
Paradisus Grand Cana
Paradisus Punta Cana All – Suites
HONDURAS
Affiliated By Melia Roatán Media Luna Resort
CUBA
Melia Las Americas
Melia Varadero
Melia Peninsula Varadero
Melia Las Dunas
Melia Las Antillas
Melia Internacional Varadero
Melia Trinidad Peninsula
Melia Cayo Coco
Melia Cayo Santa María
Melia Jardines Del Rey
Melia Buenavista
Melia Costa Rey
Sol Hotels Rio De Oro
Sol Hotels Varadero
Sol Hotels Princesa Del Mar
Sol Hotels Los Cayos
Sol Hotels Cayo Coco
Sol Hotels Caribe Beach
Sol Hotels Palmeras
Sol Hotels Rio De Luna Y Mares
Sol Hotels Cayo Santa Maria
Sol Hotels Varadero Beach
Sol Hotels Cayo Coco
AFRICA and MIDDLE EAST
CAPE VERDE
Melia Tortuga Beach Resort & Spa
Melia Dunas Beach Resort & Spa
Melia Llana Beach Resort & Spa
Sol Hotels Dunas Family Fun
Melia Laguna Beach
UNITED ARAB EMIRATES
The Melia Collection Desert Palm
MOROCCO
Sol Hotels Marrakech
TANZANIA
Melia Zanzibar
The Melia Collection Serengeti Lodge
The Melia Collection Ngorongoro Lodge Member Melia Collection
,regionOfInterest=(2592.5,1728))
,regionOfInterest=(2592.5,1728))
,regionOfInterest=(1950,1023.5))
,regionOfInterest=(1950,1023.5))
,regionOfInterest=(1758,891))
,regionOfInterest=(1758,891))