Reviews of Palacio de los Duques Gran Meliá

“The Palacio de los Duques Gran Meliá exceeded my expectations. I stayed here for a night before continuing on to the Canary Islands and regretted that I didn’t have more nights. Upon arrival we were “welcomed home” and shown such lovely hospitality. The breakfast buffet was great and had a wide selection. Despite being a huge Marriott loyalist, next time I am in town I will go out of my way to stay here!”

“I don’t even know where to start. Our experience in this hotel was wonderful!! The staff, the rooms, the restaurant, the service, the breakfast…EVERYTHING was 10/10. The room has everything you can possibly need and more. The concierge was extremely helpful and recommended so many good places. I cannot wait to go back to this hotel next time I’m in Madrid.”

“What an amazing staff and place to spend your vacation. Restaurant was fabulous and the facilities are wonderful. Highly recommend staying here.”

“Top class hotel and location is brilliant. Staff were very helpful and friendly. And now to the breakfast; this has to be best there is and definitely top of my list.”

“Las habitaciones son amplias, cómodas y con un nivel de detalle que marca diferencia. La ubicación es perfecta para moverte por el centro sin renunciar a tranquilidad. Además, Red Level es un sitio genial para relajarse. Un espacio exclusivo, tranquilo y con un servicio que marca la diferencia. Destacar especialmente el trato recibido en el check-in por Roberto y a Cristina, del equipo de GEX”

“Excellent staff, great location, large and immaculately clean rooms.”

“No he tenido la oportunidad de de dormir allí pero si de pasar tiempo en los lobbies tomando algo con amigas. El trato siempre es de 10, equipo muy amable y atentos para todo. Siempre está todo impecable.”

“A Truly Exceptional Stay in Madrid We had an absolutely amazing stay and truly cannot say enough wonderful things about this hotel. From the moment we arrived, the staff made us feel genuinely welcomed and comfortable. Every team member was attentive, warm, and eager to help. They even surprised us with thoughtful little gifts and compliments throughout our stay, and on the rare occasion something didn’t go perfectly, they corrected it immediately and graciously. There was always someone available — day or night — ready to assist with anything we needed. It felt like true luxury service. We experienced the Red-Level service and were incredibly impressed, but honestly, it felt like everyone was treated with the same care and attention. My husband especially loved the personal interactions with the staff; they remembered details about us and went out of their way to make our stay special. The room was spotless — impeccably clean every single day. The bed and pillows were unbelievably comfortable, and housekeeping did a flawless job. Everything felt fresh, calm, and relaxing. Breakfast was a highlight we never wanted to miss. The à la carte options were delicious and gave us the perfect start to each day exploring beautiful Madrid. The quality of the food and service matched the overall excellence of the hotel. The only small drawback during our stay was the terrace. We loved the open visibility above, however, because it doesn’t have a glass roof, we weren’t able to use it whenever it rained. A covered or glass option would make it perfect in all weather. Kudos to the entire team for creating such a memorable experience. Their professionalism, warmth, and attention to detail made this one of the most pleasant stays we’ve ever had. We would happily return and highly recommend this hotel to anyone looking for a truly exceptional experience.”

“Perfecto como regalo de San Valentín en pareja”

“Es un Excelente hotel, la experiencia Red Level vale completamente la pena. La ubicacion es inmejorable, a pesar que el hotel te ofrece el vehiculo, la distancia caminando es hacia todos los lugares.”

“My cousin came from Switzerland to visit Madrid. This is one of the rooftop bars we recommended going to for its great view. 🤘😊”

“Extraordinario. Parra repetir a cada poco”

“Exceptional property, you can see and feel the elegance everywhere in the hotel. Staff is lovely, shout out to Shantal at breakfast for her first class service, very much welcoming, kind and gentle in her attitude and always smiling!!! Room super comfortable and very quiet, bed and pillows are top. Thank you Enzo”

“Excelente opción en Madrid, un hotel en un edificio con historia muy bien ubicado, con una ambientación espectacular. El staff de gran nivel humano y profesionalismo. Súper recomendado. (Translated by Google) An excellent choice in Madrid, this hotel is located in a historic building and boasts a spectacular ambiance. The staff is exceptionally friendly and professional. Highly recommended.”

“mucha atención educacion el enpleados muy amables (Translated by Google) Excellent service and friendly staff”

“Fantastic service and the most beautiful hotel.”

“Fue mi primera estancia en el hotel y me dejó encantado. Inspirado en obras de Velázquez, el espacio es precioso y lleno de arte. Las habitaciones son limpias, cómodas y muy bien insonorizadas. El desayuno estuvo bien, pero lo que realmente marcó la diferencia fue la amabilidad del personal. Quiero destacar especialmente a Sofía en recepción, siempre sonriente, atenta y con una energía muy agradable que hace que el recibimiento sea especialmente cálido. Esa calidad humana es, sin duda, el gran plus del hotel. Como único punto a mejorar, el gimnasio resulta algo pequeño para un hotel de esta categoría. Aun así, la experiencia fue excelente y sin duda volveré.”

“Pure verwennerij.”

“Llevé a comer al restaurante Grand Café a mi hermana y a mi madre. El trato, servicio y gastronomía que han recibido ha sido EXCEPCIONAL; enhorabuena a todo el equipo de cocina, sala y experiencia del cliente por trabajar al unísono y hacer de este hotel un lugar extraordinario”

“No hay más estrellas? Se las merecen TODAS! Ubicación excelente. Personal amabilísimo. Habitaciones preciosas..desayuno espectacular ...no puedo poner un pero!”