Reviews of Paradisus de Meliá Gran Canaria

Superbe hôtel et excellent service.

The hotel is beautiful and the staff are lovely, the food not so much. We were incredibly happy during the first couple of days of our stays, until we had an issue with our room. The toilet leaked and the smell was awful. We were offered the possibility to change rooms or keep ours and wait for the issue to be fixed the next day.When we asked if it would be possible to upgrade the room, the lady at reception offered us a lower standard room under the guise of an upgrade, we declined the room and opted for the same standard. The room we moved to had a bad smell, so we asked to have it cleaned again whilst we were out. Upon returning and entering the room we found that the staff had sprayed an abundance of air freshener on the curtains and no amount of airing out would lessen the smell. In the end we asked for our original room back- having decided the toilet was more bearable than the nauseating amount of air freshener. The food was poor- only one of the restaurants was up to par, the rest (including the signature restaurant that is advertised as a Michelin star chef curated) were mediocre. We advise avoiding ordering from the “enhanced” menu- we ordered twice (at an additional cost)- both times the food received was raw (in one of the cases a dish was also overcooked and so salty that it was near impossible to tell what was in it- only once did we get offered a refund. Besides this I can say that the staff was absolutely lovely, everyone was helpful, smiling and welcoming. The staff are what makes this hotel above average when it comes to service.

Ik schrijf dit na mijn vierde dag hier, kijk niet naar de slechte beoordelingen. Alles is top geregeld en geweldige rustige locatie. Schone strand aan je voeten.Enige verbeter punt is het reserveren van restaurants het is altijd volgeboekt. Maar desondanks kan je altijd nog terecht in gastro hall waar je genoeg keuzen hebt. PS huur wel een auto je kan vanaf hier in 20 minuten op vele geweldige locaties komen.

Es la segunda vez que nos alojamos y sigue siendo espectacular en todos los sentidos. La comida está riquísima, tienen mucha variedad y diferentes restaurantes y bares donde elegir. Las instalaciones son muy bonitas y modernas. La habitación es preciosa y muy completa. Pero lo mejor de todo es el personal, hacen que te sientas especial. Mención especial a Raúl y Sofía de recepción, a Estrelitzia de Ginger y a Víctor de Kanna y restaurante. Gracias por todo, nos vemos el año que viene :)

Instalaciones ubicación y personal del hotel maravillosos, te hacen sentir como en casa.