RedLevel at Gran Meliá Palacio de Isora

En este fin de semana, hemos salido con gran satisfacción a todo los niveles pero principalmente, la atención personal ha sido exquisita. Guardamos un grato recuerdo de todo el personal, en especial de los mayordomos: Leonardo y Rubén; de la recepción: Felipe y Mario; del equipo de restauración: Jorge Peñate, Luis González y Jorge. Todos ellos nos atendieron desde el primer momento, con una sonrisa y dedicación. Como si estuviéramos en casa. No podemos dejar de mencionar, la calidad y la elaboración de la comida que disfrutamos en el Restaurante Dos Naifes. Finalmente, el servicio de habitaciones fue muy profesional. 100% recomendable venir a este hotel! (Translated by Google) This past weekend, we left feeling extremely satisfied on all levels, but above all, the personal attention was exquisite. We have fond memories of all the staff, especially the butlers, Leonardo and Rubén; the reception staff, Felipe and Mario; and the restaurant team: Jorge Peñate, Luis González, and Jorge. They all attended to us from the very first moment with a smile and dedication, making us feel right at home. We must also mention the quality and preparation of the food we enjoyed at the Dos Naifes Restaurant. Finally, the room service was very professional. We highly recommend this hotel!

This is our second time returning to Gran Melia resort and we are already planning our next holiday. From the moment you arrive at Gran Melia the staff go out of their way to make you feel welcome and help you with any queries or concerns you might have. The level of care and hospitality at this resort is the best we have ever experienced. The hotel has something for everyone, endless entertainment for children, adults only sections for quiet and moments away from chaos as well as restaurants with exceptional food. A special thank you to all the staff in the red level for all their help.

Super séjour dans ce très bel hôtel. Le personnel est très serviable, très gentil et souriant. Je conseille vivement le red level ainsi qu’une chambre avec vue sur mer ou vue partielle sur mer. Si je reviens à Tenerife, ce sera dans cet hôtel

Se puede decir la megor experiencia bueno me robaron 10 euros 😞 (Translated by Google) I can say it was the best experience, well, they stole 10 euros from me 😞

Very expensive but great facilities. The downside was that if you have food allergies such as gluten and lactose (wheat, dairy) then they do not cater to you. We were in the Red Level area which apparently is the most exclusive part of the hotel and even so it took us 4 days and specific complaints to get some gluten and lactose free breakfast, some of their staff didn't even know what it meant when we asked. The hotel is right next to the sea and we could not even get a fresh fish in any of their 11 restaurants inside the complex. We had to cancel our final day and go to another hotel in Costa Adeje where my partner could safely eat some food.