RedLevel at Gran Meliá Palacio de Isora

This is our second time returning to Gran Melia resort and we are already planning our next holiday. From the moment you arrive at Gran Melia the staff go out of their way to make you feel welcome and help you with any queries or concerns you might have. The level of care and hospitality at this resort is the best we have ever experienced. The hotel has something for everyone, endless entertainment for children, adults only sections for quiet and moments away from chaos as well as restaurants with exceptional food. A special thank you to all the staff in the red level for all their help.

Super séjour dans ce très bel hôtel. Le personnel est très serviable, très gentil et souriant. Je conseille vivement le red level ainsi qu’une chambre avec vue sur mer ou vue partielle sur mer. Si je reviens à Tenerife, ce sera dans cet hôtel

Se puede decir la megor experiencia bueno me robaron 10 euros 😞 (Translated by Google) I can say it was the best experience, well, they stole 10 euros from me 😞

Very expensive but great facilities. The downside was that if you have food allergies such as gluten and lactose (wheat, dairy) then they do not cater to you. We were in the Red Level area which apparently is the most exclusive part of the hotel and even so it took us 4 days and specific complaints to get some gluten and lactose free breakfast, some of their staff didn't even know what it meant when we asked. The hotel is right next to the sea and we could not even get a fresh fish in any of their 11 restaurants inside the complex. We had to cancel our final day and go to another hotel in Costa Adeje where my partner could safely eat some food.

The Ultimate Red Level Experience A Triple-Crown Celebration Our 3rd Year of Perfection. The Red Level at Gran Meliá Palacio de Isora is in a Class of Its Own My wife and I just returned from our third consecutive year at the Gran Meliá Palacio de Isora, staying from February 13th to the 18th. We return every year specifically to celebrate my wife’s birthday, and once again, the resort exceeded every possible expectation. While the entire property is a stunning, impeccably clean, and beautifully maintained oasis, it is the Red Level (Adults Only) experience that keeps us coming back. We were given a truly magnificent ocean front room featuring a private whirlpool. There is nothing quite like the "unforgettable" feeling of watching the Atlantic waves from your own balcony. The resort itself is breathtakingly beautiful and taken care of with such obvious pride and detail, but the Red Level provides that extra layer of exclusivity and peace that makes a holiday feel like a dream. We made reservations at each of the incredible restaurants on-site. From the first night to the last, the food was consistently incredible and the service was nothing short of top notch. Every meal felt like a special event, perfectly fitting for a birthday celebration. What truly sets this resort apart is the human element. We want to extend a massive, heartfelt thank you to Vero, the Assistant Director at the Red Level. Vero is the heart of this operation; she personally ensured that every detail of our stay was flawless and made the "most fantastic" experience possible for us. However, we know that an experience this seamless is a massive team effort. We want to specifically highlight: The Red Level Desk: Their professionalism and warmth make the check-in and concierge experience feel personal and elite. The Adults-Only Pool Team: The service poolside was amazing—attentive, friendly, and always one step ahead of our needs. In a world where you can travel anywhere, the Red Level team makes it impossible for us to want to go anywhere else. They don’t just host you; they treat you like family. To Vero and the entire Red Level team: thank you for making my wife’s birthday so memorable once again. You have created memories for us that will last a lifetime, and we are already looking forward to our fourth visit next year! Sincerely Tito & Charleen