Madrid, Spain

The Level at Meliá Castilla

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Discover the essence of pure hospitality

If you plan to visit Madrid, make sure you choose a hotel that knows the city extremely well. A well-located hotel that ensures easy access to all the main attractions. A hotel offering all the comforts and services you require to get the most out of your stay in the capital.

Dirección

Valoraciones de los viajeros

4.8/5

a bedroom with a bed and chairs
The Level

The Level Deluxe Room

  • City view
  • Double bed or two single beds
  • 279 ft²
An exceptional room where refinement, design and superior comfort go hand in hand. A room full of light that offers great views of the city and has a bedroom with a queen-size bed or two single beds and a full bathroom.
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The Level

Premium The Level Room

  • City view
  • Double bed or two single beds
  • 398 ft²
Discover a new way to rest after a hectic day of sight seeing or work in Madrid. A charming room with views of the city, a fabulous king-size bed or two single beds, and a bathroom for a refreshing shower.
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The Level

Junior Suite The Level

  • City view
  • Double bed or two single beds
  • 559 ft²
Make your trip to the capital a unique experience in this modern and beautiful suite with two different spaces that compete in charm. A large bedroom and a separate lounge with a comfortable sofa and a functional work area.
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a room with a television and a bed
The Level

Grand Suite The Level

  • City view
  • Double bed or two single beds
  • 699 ft²
Start your stay in Madrid by admiring the city skyline from this spacious and elegant suite. A perfect room with an open-plan bedroom, two bathrooms and a separate lounge with a work area.
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The Level

Castilla The Level

  • City view
  • King-size bed
  • 807 ft²
Enjoy the perfect combination of the avant-garde and classic design in a suite with views of the capital. A room with two different spaces to guarantee the best rest. An elegant bedroom and a spectacular lounge with a sofa and dining area.
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The Level

The Level Triple Premium Room

  • City view
  • Double bed or two single beds
  • 398 ft²
With views of the city and practical facilities, you will love a room that is even more versatile than usual. It provides a bedroom and a lounge with a reading and work area. The full bathroom has a double sink, shower and bathtub.
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The Level

The Level Connected Family Room

  • City view
  • Double bed or two single beds
  • 678 ft²
Enjoy a family holiday in a room that connects two rooms (a Premium The Level room and a Deluxe The Level room), each with its own bathroom. An ideal combination to share experiences during your stay, but retaining a degree of intimacy in each room.
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Let yourself be carried away by a world of distinction and exclusive amenities

Make your experience at this hotel truly unforgettable by booking the exclusive and personalised The Level service. A perfect stay with access to private hotel areas, personalised attention and a range of services that make all the difference.

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a room with a large tree and a couch
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Servicios destacados

a swimming pool in a hotel

Pool open in season

Escape the heat of Madrid in a hotel with a swimming pool in the heart of the city. Take a refreshing dip in the open air in the outdoor pool (check opening dates and times, subject to the season), ideal for relaxing and forgetting about all your worries. Surrounded by gardens, the swimming pool has sunbeds for sunbathing and a towel service.

a room with two beds and a wall with art on the wall
Thai room wellness

Travel to the East in a peaceful ambience decorated with Burmese traditional features, Chinese antiques and Tibetan art. Enter a world of peace and serenity at the hands of Thai specialists in the heart of Madrid. Opening soon.

a room with exercise machines
24-hour gym

Staying in shape is easy thanks to our 24-hour gym. Equipped with modern Technogym equipment for cardio exercise, bodybuilding, toning and stretching, as well as help from our personal trainer (extra cost and on request). Get your body moving!

Servicios e instalaciones

Descubre la amplia gama de servicios e instalaciones que garantizan una estancia de lo más agradable y cómoda en este alojamiento.

Outdoor swimming pool

Kids club

Airport hotel transfer
Cargo extra

Electric car charging point

Parking
Cargo extra

Accessible rooms

Adapted rooms

Facilities for guests with mobility issues

Cervantes Room

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L’Albufera

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Restaurant & Lounge Bar

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1 / 3
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Valoración media
4.8/5
102 opiniones

Bastante bonito el hotel, las paredes no aislan el ruido al 100% pero está bastante tranquilo y bien para descansar.

Ricardo Jimenez

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Jaakko

11/04/2025

4/5

A mixed experience – could be great, but needs improvement Our family spent a long weekend at The Level. The hotel has good potential: rooms were spacious, clean, quiet, and beds comfortable. Most staff were friendly and helpful, and the location is excellent — just a short walk from Bernabéu and about 20 minutes from the main attractions. Taxis are available 24/7, and the airport transfer took only 25 minutes even in rush hour. Unfortunately, several issues affected our stay. The air conditioning in one room was completely broken and couldn’t be fixed, so we had to change rooms late in the evening with kids. The safety box also malfunctioned, giving error messages while opening and closing, which was stressful with valuables inside. One day, we returned to find our room door left open — probably by housekeeping. Nothing was stolen, but it was worrying, especially since elevators work without key cards. For families, there were safety concerns: water from the taps was dangerously hot, and one child burned his neck in the shower. The sliding bathroom doors were also unsafe, as they close freely and can easily injure fingers — one of our kids got hurt. Staff at the Level reception were kind, though restaurant (at the Level lounge) service favored Spanish speakers. However, none of the issues were acknowledged at check-out, and no one asked how our stay had been — which was disappointing after such events. Overall, The Level could be a true 5-star experience, but due to these issues, it felt more like 3.5 stars.

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

El hotel está impecable, al igual que las habitaciones!! Bien el comedor y el servicio, el personal amable!

Mario Ruiz Ruiz

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Las atenciones de Emilio siempre superan tus expectativas. Sin duda merece la pena disfrutar del LEVEL.

Elena Blasco Gonzalez

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Muy cómodo y práctico.

Maite B

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.
1 / 5

Bastante bonito el hotel, las paredes no aislan el ruido al 100% pero está bastante tranquilo y bien para descansar.

Ricardo Jimenez

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Jaakko

11/04/2025

4/5

A mixed experience – could be great, but needs improvement Our family spent a long weekend at The Level. The hotel has good potential: rooms were spacious, clean, quiet, and beds comfortable. Most staff were friendly and helpful, and the location is excellent — just a short walk from Bernabéu and about 20 minutes from the main attractions. Taxis are available 24/7, and the airport transfer took only 25 minutes even in rush hour. Unfortunately, several issues affected our stay. The air conditioning in one room was completely broken and couldn’t be fixed, so we had to change rooms late in the evening with kids. The safety box also malfunctioned, giving error messages while opening and closing, which was stressful with valuables inside. One day, we returned to find our room door left open — probably by housekeeping. Nothing was stolen, but it was worrying, especially since elevators work without key cards. For families, there were safety concerns: water from the taps was dangerously hot, and one child burned his neck in the shower. The sliding bathroom doors were also unsafe, as they close freely and can easily injure fingers — one of our kids got hurt. Staff at the Level reception were kind, though restaurant (at the Level lounge) service favored Spanish speakers. However, none of the issues were acknowledged at check-out, and no one asked how our stay had been — which was disappointing after such events. Overall, The Level could be a true 5-star experience, but due to these issues, it felt more like 3.5 stars.

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

El hotel está impecable, al igual que las habitaciones!! Bien el comedor y el servicio, el personal amable!

Mario Ruiz Ruiz

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Las atenciones de Emilio siempre superan tus expectativas. Sin duda merece la pena disfrutar del LEVEL.

Elena Blasco Gonzalez

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Muy cómodo y práctico.

Maite B

Esta sección muestra reseñas de clientes recogidas por Google Reviews sobre su experiencia en The Level at Meliá Castilla.

Actividades

a street with cars and buildings in the background

Family trip to Madrid

a group of tall buildings with lights

So much to do in Madrid

Eventos

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  • 28

    Salas de eventos
  •  
  • 4841

    Personas
  •  
  • 5480

The Level at Meliá Castilla has become the leading venue for successful events in Madrid. Our versatile facilities, delicious cuisine and catering services, and the excellence of our event organisation team are the keys to the success of our sublime celebrations.

1

¿Cuál es la categoría de este alojamiento?

El hotel tiene una categoría de 4 estrellas.

2

¿A qué hora se pueden realizar el check-in y el check-out?

El check-in se puede realizar a partir de las 15:00 el día de entrada, y el check-out hasta a las 12:00 el día de salida.

3

¿Cuáles son los datos de contacto?

Se puede contactar con este alojamiento llamando al teléfono +34 915 67 50 00 o enviando un e-mail al correo the.level.melia.castilla@melia.com.

4

¿Cuál es la dirección de este establecimiento?

Está situado en Calle del Poeta Joan Maragall, 43 Madrid, Madrid, 28020 Spain.

5

¿Podré tener Wi-Fi gratis?

Sí, los clientes alojados en el hotel pueden disfrutar de Wi-Fi gratuito en todo el establecimiento.

6

¿Qué servicios ofrece?

Outdoor swimming pool, Kids club, Airport hotel transfer, Electric car charging point, Parking, Accessible rooms, Adapted rooms, Facilities for guests with mobility issues

7

¿Existe algún servicio exclusivo?

Sí, escoge un mundo de exclusividad y sofisticación con nuestro servicio The Level. Atenciones y detalles superiores te esperan para hacer mucho más especial tu estancia.

8

¿De cuántos restaurantes y bares dispone?

El establecimiento cuenta con una amplia oferta gastronómica, que podrás probar en cualquiera de sus 5 restaurantes y bares.

9

¿Qué ventajas aporta ser cliente MeliáRewards?

MeliáRewards es nuestro programa de fidelidad, con el que podrás disfrutar de ventajas y ofertas exclusivas. Pertenecer significa recibir más: más valor, porque disfrutas de puntos, sorpresas y descuentos; más posibilidades, porque puedes obtener y canjear puntos de mil maneras; y más tiempo, porque tú eres nuestra prioridad.

10

¿Cómo puedo asegurarme de que obtengo el mejor precio?

En Meliá te aseguraremos siempre la mejor tarifa. Por lo que si encuentras una oferta a un precio inferior con las mismas condiciones (fechas, tipo de habitación, etc.), nosotros te conseguiremos el mejor precio. Solo tienes que ponerte en contacto con Atención al Cliente y estaremos encantados de igualarte la tarifa.

11

¿Cuánto cuesta alojarse en The Level at Meliá Castilla?

Los precios en The Level at Meliá Castilla pueden variar en función del tipo de estancia. Las fechas escogidas, la tipología de habitación u otras condiciones serán las que marquen el precio final. Selecciona las fechas que mejor te convengan y te mostraremos el precio y las tarifas disponibles para este hotel.

Descubre nuestras marcas

  • luxury
  • premium
  • essential