The Level

An experience designed for travellers seeking greater refinement and a more personalised stay. The Level promises unforgettable memories and premium amenities. Pamper yourself in an oasis of attention and services adapted to your personal taste and preferences, and explore all the charms of Santiago de Cuba with even greater exclusivity.

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Enjoy this private space on the highest floors of the hotel, with private areas and additional facilities in your room. Guests also have priority in all the Meliá Santiago de Cuba services and personalised attentions. Superior amenities, a pillow menu and a concierge are also included among the benefits of The Level, an exclusive hotel within the hotel.

Access to the private Lounge
Assistance in organising excursions and visits
Courtesy meeting room
Free ironing (one garment per stay)
Late check-out
Luggage unpacking and packing service
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Unique experiences

Personalised check-in and check-out

At The Level reception we will welcome you with a drink, refreshing wipes and an early check-in subject to room availability. We also guarantee a late check-out until 2pm.

Exclusive areas

Private reception and concierge, superior rooms, Sierra Cristal restaurant-lounge bar, and an executive lounge are just some of the unique facilities offered by The Level.

Dedicated to you

We can assist you with the coordination of reservations, arrangements and transfers. Our team of expert concierges will attend to all your needs and also create special moments for you in your room.

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Other superior rooms


Presidencial Suite The Level

  • Mountain view
  • King-size bed
  • 95 m²

Add even more elegance to your trip to Santiago de Cuba by choosing this suite for adults only that offers maximum privacy, comfort and elegance. It also provides all the exclusive The Level services, as well as access to all The level facilities in the other hotel areas.

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