Meliá Casa Maya - Cancun - All Inclusive

“My family had a great time at this resort. It’s a lot smaller than what we are use to, which was nice. The el a carte restaurants are amazing especially Cape Nao, William was an amazing server super attentive and kind we ante lunch annd dinner here also really liked the Italian el a carte. The breakfast buffet is great we didn’t love the lunch one or dinner it was ok but i think there is not enough turn over because most people do el a cartes. they had a lot of activities for kids and the water park was perfect for all ages!”

“Super hôtel pour la famille. Beaucoup d’animation autour de la piscine. Merci Elias!!!”

“Soy una persona extremadamente quisquillosa, después de leer muchísimas opiniones negativas( a las que si les haces caso no visitas el hotel) decidí crearme mi propia experiencia. Reservamos una habitación the level vista al mar, espectacular, limpia con todos los detalles y con una vista al mar impresionante. Desde que llegamos al hotel( antes de las 9:00 a.m. ) nos dieron la cordial bienvenida, desde el maletero , la recepcionista y todo el equipo, eso sí hasta después de las 9:00 no encontrarás personal en the Level, pero eso no fue problema para realizar nuestro check -in. La habitación estuvo lista desde la 1 en la que crean un grupo de WhatsApp con tus concierges( Patty e Isabel) si bien fue claro el comunicarnos que ya estaba lista la habitación, cuando acudimos a las 3:00 p.m nos programaron nuestras manillas y viento en popa. Les pedimos a nuestras anfitrionas nos apoyaran con un detalle de cortesía por el cumple de nuestra nena Valentina, y se lucieron , también pedimos las reservas de nuestro restaurante, así como un late check out de cortesía y todo fue muy bien manejado. Las bebidas estaban muy deliciosas y las comidas en todos los restaurantes,incluído el bufett bien sabrosas. Nuestro restaurante favorito fue el Capé Nao, y la atención de Fernando el plus necesario.( 💫) Manuel en el área del splash y el chico que atiende en la piscina , son imparables y muy atentos , al igual que en el lobby bar. El splash parece más pequeño en fotos, tiene varios toboganes para chicos y grandes. Somos clientes de Meliarewards , siempre reservamos a través de su APK y nos alegramos de habernos dado la oportunidad de conocer Melia Casa Maya, un hotel pequeño y con mucho encanto, ya contamos con regresar nuevamente. (Translated by Google) I'm an extremely picky person, and after reading countless negative reviews (which, if you take them at face value, would make you never visit the hotel), I decided to create my own experience. We booked a Level ocean-view room, spectacular, spotless, with every detail thought of, and a breathtaking ocean view. From the moment we arrived at the hotel (before 9:00 a.m.), we received a warm welcome from the bellhop, the receptionist, and the entire team. It's true that you won't find any staff at The Level until after 9:00 a.m., but that wasn't a problem for our check-in. The room was ready from 1:00 p.m., when they create a WhatsApp group with your concierges (Patty and Isabel). Although they clearly communicated that the room was ready, when we arrived at 3:00 p.m., they programmed our wristbands, and everything was perfect. We asked our hosts to provide a small gift for our daughter Valentina's birthday, and they went above and beyond. We also made reservations at our restaurant and requested a complimentary late check-out, and everything was handled very well. The drinks were delicious, and the food at all the restaurants, including the buffet, was very tasty. Our favorite restaurant was Capé Nao, and Fernando's service was the perfect finishing touch. (💫) Manuel in the splash area and the attendant at the pool are tireless and very attentive, as is the staff at the lobby bar. The splash area looks smaller in photos; it has several slides for both children and adults. We are Melia Rewards members and always book through their app. We were so glad we had the opportunity to experience Melia Casa Maya, a small but charming hotel, and we're already looking forward to returning.”

“Una experiencia muy grata en el hotel, y en especial una mención a Gibran en el Grill Restaurant. Muy amable en su trato en todo momento. (Translated by Google) A very pleasant experience at the hotel, and a special mention to Gibran at the Grill Restaurant. He was very friendly and helpful at all times.”

“Gibran del restaurante Grill fue súper amable! Gracias por las atenciones (Translated by Google) Gibran from the Grill restaurant was super friendly! Thank you for your hospitality.”