Reviews of Paradisus Los Cabos - Adultes seulement

The food, the staff, and the views were amazing would definitely go back again. Transportation to and from the airport ridiculously expensive I would set up your own transportation, much cheaper and quicker. Uber, taxi or private personal transportation. If you take the airport shuttle, they will bombard you with timeshare offers when you get there and then finding your driver was difficult so we ended up just taking a taxi just to get out of the airport and get to the hotel. Taxi cost $70 uber back cost $30. Using the resort transportation was going to cost us $220 to the hotel and back to the airport.

Guadalupe (Lupita) and Carlos on the beach made everything great. Everyone else on the staff was kind and efficient but those two really made my vacation special.

This place is awesome! The view is great no matter where you are. Palm trees, great ocean view, great food, and a wonderful resort. What more do you want? 😜

*My partner &I stayed at Paradisus last week for 7 nights. We really needed a getaway to relax from our lives where we had experienced some recent tragedies. This was our 4th trip to Cabo, we previously stayed in Le Blanc, Esperanza & The Palmilla. Unfortunately, this Melia resort needs help. We’d rate this resort 3 stars. Food & room were average & service was ok as long as you didn’t have any problems. *Prior to our stay, we requested a quiet room on a high floor, away from elevators & housekeeping stations. At check in we confirmed w Patricia, front desk rep, that they’d received these requests. W/o asking, Patricia gave us a disabled hotel room even though we aren’t disabled but we accepted it thinking that it was going to be a quiet room. Boy, were we wrong. *Every night during our vacation, we were woken up in the middle of the night by loud bumps/scraping noises upstairs that sounded like furniture being moved. The hotel construction seemed to be poor since you could easily hear the guests upstairs walking around & closing the bathroom, balcony, and room doors. Every morning, we heard them wake up, stomp around, slam doors & leave their room around 6 am. Additionally, late at night, the acoustics in the hallways allowed you to hear guests’ voices & the slamming of other room doors. *By the morning of Wed, Nov. 20th (3 nights in), we couldn’t take the lack of sleep any longer so we decided to speak in person with Susana, the Front Desk Manager. We complained to her about the loud guests upstairs and we politely asked to be moved to another room since we weren’t able to sleep well. We had been informed by a few concierges that the resort was only at 40% capacity so we naturally assumed that she’d accommodate our request. However, instead of apologizing for the inconvenience and addressing our issue, Susana berated us multiple times for not informing her sooner about the loud noises above us. Additionally, instead of just moving us to another room, her only offer was to speak with the guests upstairs. My partner asked her what would be the next course of action if the upstairs guests were still loud at night after she had spoken with them. Would she move us if they weren’t quiet after her conversation with them? She would not commit to saying yes; she merely frowned and said “trust me”. When we asked to speak to her general manager, Susana stated that she was the manager & there was no one else above her. She asked us for our mobile number & advised that she would keep us informed. Even though we were frustrated & felt unheard, we didn’t have any other option but to trust her. Ultimately, as we feared, she did NOTHING to resolve this problem & she didn’t even follow up with us to see if we were still hearing noises. *Guess what? The guests above us were still loud & kept us awake. We were convinced that talking to Susana again was pointless. We chose to turn on the white noise at full volume from our iPhones which was ridiculous but we decided to make the most of our trip. During our last couple of days, Paradisus decided to start construction in the room next door to ours around 7:30 AM. Lots of banging & loud music, what a treat! *PROS:-Good service from some staff: Felix-bellman, Fidel-Cielo/Cappella, Gisela & Chef Daniel-Malva, Daniel-pool, Pablo-Agua Marina, Nidia-cafe. *CONS: -Noisy, noisy, noisy! -Pool was ice cold. -Carlos at the beach was only motivated by tips. We watched him only help guests with the Reserve wristband (brown) since apparently Reserve guests are more likely to tip him. Because I had a regular guest wristband (teal), he never offered to set up towels at the cabanas even though he wasn’t busy. His loss, if he had helped me set up my towels, I would have tipped him. I even tried greeting him with a friendly “Good morning Carlos” but he just looked at me & said nothing.

First time at this hotel. I like that it was not far from the airport (about 25 minutes) Beautiful hotel but I have a few issues. The food was not good except for the Asian restaurant. The food and service was excellent. The food at Sante was salty especially the salmon. The Mediterranean restaurant service was good. Fidel was an excellent server and very friendly. Sam The liquor/drinks was watered down 😳 The transfer pickup to and from the airport was unorganized no one knew anything. Some of the staff were very friendly and nice 🙂 The pool was cold all week . The beach was better. The sunrise was beautiful 🌄