Treat yourself to an immersive experience with the RedLevel luxury service
RedLevel, the essence of luxury. An oasis of exclusivity with unique benefits and private areas, where you can share memorable experiences with your family or take refuge in spaces for adults only.
Celebrate your love with a bottle of cava and fresh fruit.
Sports courts
Enjoy the hotel tennis or paddle tennis courts.
Parking
Park your vehicle in the hotel car park.
Transfer to and from the airport in a private vehicle included.
Transfer to and from the airport in a private vehicle included. Please, contact the hotel for more information.
Private Breakfast in your Villa
Private breakfast in the privacy of your Villa with a choice of dishes and personalized attention. Served indoors or outdoors in the gazebo or on the terrace and can be personalized for an even more exclusive experience.
Enjoy 10 % off food at the DOS NAIFES (+16) restaurant.
Enjoy a discount on food in DOS NAIFES (+16) restaurant. Subject to certain restrictions and restaurant opening hours. Please ask at reception on arrival.
Welcome gift in RedLevel Suites and Villas
Receive a complimentary welcome gift during your stay in your Villa or RedLevel Suite.
Entrance to the spa for all-inclusive bookings
Free entrance to the water circuit
Highlighted Services
Pet-friendly holidays
Enjoy a life well lived in this exclusive pet-friendly hotel in Tenerife. An atmosphere of distinction and hospitality, where your pet will enjoy walks through public areas and natural and organic amenities, among many other perks. To book a stay with your dog, please go to the booking process, choose your room category, rate, and add the extra pet friendly service. See terms and conditions.
Subtle alchemy between highly efficient products created by Clarins, manual massage techniques and a sensorial environment that seeks the deepest well-being. Delicate aromas born from a combination of aromatherapy, personalised music, creamy textures, manual application, tasting of herbal teas... Genuine pleasure for all the senses.
Our resort boasts five outdoor swimming pools: the largest saltwater infinity pool in a hotel in Europe, a separate family pool, a children's pool with a pirate ship and a splash park, two adults-only pools, one of them exclusive to RedLevel guests. A paradise during your holidays in the Canary Islands.
Gym
Work out in our stunning gym with modern facilities and qualified personnel. It also offers personal training services, nutritional guidance and customised training programmes (extra charge).
Unleash your competitive spirit on our tennis and paddle courts, where every match is a perfect mix of fun and fitness. Surrounded by stunning views, they are the ideal setting to serve, rally, and enjoy the game like never before.
Splash Park
A colourful 199 m2 water playground that takes our resort’s family experience to the next level. A fun splash park with water jets, slide and interactive fountains that the little ones will absolutely love.
Family fun
At Gran Meliá Palacio de Isora we focus on creating unique moments. That’s why we have created a number of special activities and workshops for the whole family, from our Baby Club for the little ones to our Mini Club, where the kids will enjoy all the different activities they can share with the family.
Evening entertainment
The Atlantic Plaza takes on a life of its own at night. Enjoy our entertainment team, live music, bands and exclusive panoramic shows that use the entire Atlantic Plaza, creating an experience you will never forget.
Exceptional experiences
Treat yourself to a journey through the cuisine and culture of the Canary Islands with the exceptional experiences offered at the Gran Meliá Palacio de Isora, such as stargazing during an astronomical evening, discovering the origins of the island with a speleologist, a paragliding experience or sailing the seas and enjoying a day of fishing.
Crystal-clear waters and a fascinating underwater ecosystem. The island has endless diving areas suitable for divers of all levels. Whether you are looking for an unforgettable experience or if you are passionate about scuba diving, our diving centre provides a wide range of courses, excursions and much more.
On the shores of the Atlantic Ocean and at the foot of Teide, a magical experience awaits you amidst the natural magnetism of Tenerife. A five-star resort that captures the island's natural beauty and boasts the longest infinity pool in all of Europe.
Perfectly integrated into an exceptional natural setting on the beachfront, Gran Meliá Palacio de Isora is one of the most exclusive resorts in Tenerife. An oasis of tranquility thanks to its saltwater infinity pool, its 2000 m2 spa, and suites with the most exclusive RedLevel distinction. It also stands out for its gastronomic concept at the Dos Naifes by Jorge Peñate restaurant, awarded a Sol Repsol 2025. Chefs Jorge Peñate and Luis Martín have created a unique proposal in the Canary Islands that champions marine biodiversity and local seafood.
Outstanding recognitions
Ecostars®
Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.
Francisco Perez
05/11/26
5/5
“Fuimos mi mujer y yo de luna de miel y he de decir que fué una muy buena experiencia, cuando uno se gasta el dinero en hoteles de 5 estrellas exige unos minimos, en nuestro caso fue sobre todo calidad en el servicio, buena comida y buenas instalaciones este hotel ha cumplido todo y con nota, nos hicieron aun mas especial nuestro viaje de novios, sin duda me apunto la marca Gran Melia para futuros viajes”
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
SYED FARAZ Gillani
05/10/26
5/5
“Coming from London, the Deluxe Front Ocean View room was the perfect escape—waking up to those Atlantic views is unbeatable.
The resort’s logistics are seamless: having a car rental facility on-site is a huge plus, and they can summon a taxi in under 5 minutes, which is incredibly convenient for getting around.
A special mention to Diego, whose service was world-class. He expertly handled all our restaurant bookings, ensuring we experienced almost everything the resort has to offer. The rooftop bar is a particular highlight for evening drinks.”
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
Sarah Wilson
05/08/26
5/5
“Our experience at Hotel Palacio de Isora was incredible. We especially want to highlight the team at the Oasis restaurant, who made every meal even more special.
Bea, Erika and Javi were extremely attentive, friendly and professional at all times, always making sure we had everything we needed and making us feel at home. The food was delicious, with great quality and variety, and the atmosphere in the restaurant was perfect for relaxing and enjoying the experience.
Overall, the whole hotel team treated us wonderfully. Definitely a place we would love to come back to.”
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
Gato Kenjippy
05/07/26
5/5
“Hemos pasado 5 días espectaculares en el red level, quisiera agradecer al equipo de F&B al completo, pero en especial a Saúl, Lorenzo, Airam y al responsable del Bar Nemo en cada uno de los restaurantes y bares nos hemos sentido especiales. Volveremos”
Savor a dining experience that awakens all the senses, combining tradition and innovation in every bite. With the Atlantic Ocean as a backdrop and the creativity of Jorge Peñate and Luis Martín setting the pace, there is an absolute commitment to freshness and quality.
Sky and sea merge in this exclusive space, with views creating a truly incomparable setting with the silhouette of La Gomera on the horizon and the imposing Mount Teide at its back. Enjoy an exquisite raw bar-style menu paired with signature cocktails and a delicious selection of wines.
Let the sea breeze conquer your senses from this Italian trattoria, with views to the ocean and the Plaza Atlántica. Traditional Italian cuisine with an unexpected and magical flair: sunset over the island of La Gomera.
Located alongside the pool and with one of the best views of the resort, Oasis offers a delicious Mediterranean dining experience, specialising in rice dishes. An open space, surrounded by nature and decorated in wood and hand-made textures in an elegant and sophisticated ambience.
A fascinating choice of French cuisine in a unique setting surrounded by a beautiful tropical garden. It offers a wide range of salads and snacks. Exclusive access for guests with RedLevel Half Board, Luxury All-Inclusive, and Luxury plans.
Sweet, savoury and stylish. Discover the finest contemporary Asian cuisine in this fusion restaurant. Choose the experience that best suits you: Thai or Chinese cuisine. Dishes crafted with care using the freshest ingredients.
A varied and innovative Food Market that allows you to take a journey through the best culinary traditions in the world. A fusion of flavours with delicious dishes prepared in real time.
In the heart of the resort, Plaza Atlántica, a sensational culinary experience awaits you. Savour a range of high-quality Basque and American cuts of meat. **Experience not included in Half Board, Full Board, and All-Inclusive. **
Areia Beach Bar
Relish a unique beach experience with a fresh and varied menu and a great choice of cocktails, wines, snacks and fresh salads.
Indulge in an explosion of refreshing flavours where each scoop is a sweet escape. Crafted with care, they are the perfect treat to enjoy under the sun.
Nemos
A distinguished space that accompanies the rhythm of your days in Tenerife, offering specialty coffees, creative cocktails, and light bites at any time.
Enjoy a delicious selection of smoothies, natural juices, and excellent cocktails in this space, ideal for relaxing and enjoying the outdoors. A unique, adults-only atmosphere offering views of the Atlantic Ocean.
Tiki Bar
Contemplate Tenerife's most beautiful sunsets from this garden bar overlooking the island of La Gomera.
Candy Bar
Cool down with delicious ice creams, refreshing juices, and meals prepared to your liking at this poolside bar located in the family area of RedLevel Suites.
Services and facilities
Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.
Rooftop area
Signature restaurant
Bali bed
Heated pool
Infinity pool
Outdoor swimming pool
Rooftop pool
Direct access to the beach
FAQ for the Gran Meliá Palacio de Isora
It is a 5-star hotel.
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
You can contact this accommodation by calling +34 922 86 90 00 or by sending an e-mail to gran.melia.palacio.isora@melia.com.
It is located at Avenida Los Océanos, s/n, Alcalá, Tenerife, 38686 Spain.
Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.
Among the services offered are: Rooftop area, Signature restaurant, Bali bed, Heated pool, Infinity pool, Outdoor swimming pool, Rooftop pool, Direct access to the beach.
Are there any exclusive services?
Yes. Enjoy a world of exclusivity and sophistication with our Treat yourself to an immersive experience with the RedLevel luxury service service. Superior quality and exceptional details await you to make your stay even more special.
The accommodation has a wide range of dining options which you can try in any of its 16 restaurants and bars.
MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.
With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.
Rates at Gran Meliá Palacio de Isora can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.
Events
8Event rooms
1530People
1934m²
Organize successful events and congresses in Tenerife in our sophisticated rooms with natural light and the latest technology. An environment with stunning outdoor spaces, ideal for any special celebration. This hotel forms part of the Road to Net Zero Events programme.
Feel the warmth of every sunbeam from an idyllic stay. Treat yourself to moments of calm relaxing on a cosy balcony, whilst savouring a delicious coffee. A dreamlike refuge in Tenerife, enveloped in luxury.
RedLevel
RedLevel Junior Suite
Garden viewKing-size bed54m²
Experience perpetual spring in this sophisticated room, located in an adults-only (16+) area. Feel the sea breeze from your furnished terrace and admire a magnificent exclusive garden.
Deluxe Resort View
Garden view1 King bed or two single beds54m²
A bright and delicate room with a distinguished design. Carefully equipped for your absolute comfort, it offers a sofa bed, dining area, and balcony. Let yourself be enveloped by luxury while enjoying the Tenerife climate.
Deluxe Family
Garden view1 King bed or two single beds54m²
This room is ideal for families and offers a range of amenities to suit all guests. Relax in an exclusive setting, complete with an elegant bedroom with sofa bed and a modern bathroom with a rain shower.
Deluxe Partial Ocean View
Ocean views1 King bed or two single beds54m²
The gentle sea breeze enters through the terrace of this room with a partial view of the Atlantic Ocean, perfectly integrated with the natural environment of the island. Relax in your elegant bedroom with a sofa-bed and a bathroom with a rain shower.
Deluxe Ocean Front View
Ocean views1 King bed or two single beds59m²
Designed for guests who love the sea, this room boasts a private terrace with spectacular panoramic views of the Atlantic. A beautiful view of the waves awaits you as you awaken every morning.
Suite
Garden viewKing-size bed78m²
Plenty of natural light floods this spacious suite with terrace. It features a separate lounge with a sofa-bed, a dining table, and a bedroom with a whirlpool bathtub and rain shower.
Master Suite Two Bedrooms
City view1 double bed and 2 single beds132m²
A private space in the heart of the majestic natural environment in Tenerife. It houses two separate bedrooms with access to two bathrooms, one with a whirlpool bathtub and a double rainshower. It also has two private terraces or balconies.
RedLevel
RedLevel Junior Suite
Garden viewKing-size bed54m²
Experience perpetual spring in this sophisticated room, located in an adults-only (16+) area. Feel the sea breeze from your furnished terrace and admire a magnificent exclusive garden.
RedLevel
RedLevel Junior Suite Ocean Partial
Ocean views1 King bed or two single beds54m²
Indulge in a welcoming environment with RedLevel services. Enjoy peace and privacy in this adults-only (+16) area. Admire discreet ocean views from your cosy balcony.
RedLevel
RedLevel Junior Suite Ocean Partial View and Whirpool
Ocean views1 King bed or two single beds54m²
Pure hedonism. Enjoy a relaxing jacuzzi bath on a balcony with partial Atlantic views. Experience pure exclusivity within an adults-only area (16+).
RedLevel
RedLevel Junior Suite Ocean Front
Sea view1 double bed or 2 single beds64m²
A unique awakening for sea lovers, with a spectacular frontal view of the Atlantic. An intimate atmosphere designed for adults (+16) within the main resort, where you can relax to the gentle rhythm of the waves.
RedLevel
RedLevel Junior Suite Large Terrace and Whirlpool
Garden view1 King bed or two single beds93m²
The eternal spring of the Canary Islands to accompany the best service. This room offers a private terrace overlooking the RedLevel pool or the resort gardens and a whirlpool bathtub. For adults only, from age 16. Located in the adults area.
RedLevel
RedLevel Junior Suite Room Frontal Ocean View Whirpool Bathtub
Ocean viewsKing-size bed54m²
Start your days in Tenerife with a hydro-massage bath, on an elegant balcony with ocean views. Located in a space reserved for guests over 16 years of age, this select retreat invites you to create unforgettable memories.
RedLevel
RedLevel Suite Resort View
Garden viewKing-size bed78m²
Discover a new vision of rest in a refined suite in the main resort. Experience moments of disconnection in a room with a separate living area. A space where comfort and exclusivity take centre stage.
RedLevel
RedLevel Suite Ocean View
Ocean viewsKing-size bed78m²
This suite in the main resort awaits you with a memorable landscape from its majestic balcony. Its splendid interior guarantees a sophisticated and fully equipped ambiance.
RedLevel
RedLevel Master Suite Ocean View with Terrace Bathtub
Ocean viewsKing-size bed111m²
Choose accommodation dedicated entirely to your well-being. This suite in the main resort boasts a grand living room and an exceptional terrace with a hydromassage tub. A unique setting in Tenerife.
RedLevel
RedLevel Master Suite Two Bedrooms with Resort Views
Garden view1 double bed and 2 single beds132m²
A grand suite designed for the whole family to enjoy a pleasant stay in Tenerife. Located in the main resort, it includes two spacious bedrooms to guarantee total comfort for children and adults.
RedLevel
RedLevel Master Suite Two Bedrooms Ocean View
Ocean views1 double bed and 2 single beds132m²
A magnificent suite designed for absolute comfort. Located in the main resort, it offers two spacious bedrooms, a majestic separate living room, and beautiful partial sea views. An ideal stay with the RedLevel seal.
RedLevel
RedLevel Villa with Private Pool
Garden viewKing-size bed390m²
Family holidays become a brand-new experience in this private beachfront villa. Enjoy this privileged stay at the main resort, designed with a furnished garden and heated pool.
RedLevel
RedLevel Villa with Private Pool for Adults Only
Garden viewKing-size bed400m²
A personal oasis at the foot of Teide. Located in the adults-only (+16) area, this fabulous villa offers all the amenities for absolute relaxation, enveloped in luxurious details and privacy.
RedLevel
RedLevel Junior Suite Ocean Partial
Ocean views1 King bed or two single beds54m²
Indulge in a welcoming environment with RedLevel services. Enjoy peace and privacy in this adults-only (+16) area. Admire discreet ocean views from your cosy balcony.
RedLevel
RedLevel Junior Suite Ocean Partial View and Whirpool
Ocean views1 King bed or two single beds54m²
Pure hedonism. Enjoy a relaxing jacuzzi bath on a balcony with partial Atlantic views. Experience pure exclusivity within an adults-only area (16+).
RedLevel
RedLevel Junior Suite Ocean Front
Sea view1 double bed or 2 single beds64m²
A unique awakening for sea lovers, with a spectacular frontal view of the Atlantic. An intimate atmosphere designed for adults (+16) within the main resort, where you can relax to the gentle rhythm of the waves.
RedLevel
RedLevel Junior Suite Large Terrace and Whirlpool
Garden view1 King bed or two single beds93m²
The eternal spring of the Canary Islands to accompany the best service. This room offers a private terrace overlooking the RedLevel pool or the resort gardens and a whirlpool bathtub. For adults only, from age 16. Located in the adults area.
RedLevel
RedLevel Junior Suite Room Frontal Ocean View Whirpool Bathtub
Ocean viewsKing-size bed54m²
Start your days in Tenerife with a hydro-massage bath, on an elegant balcony with ocean views. Located in a space reserved for guests over 16 years of age, this select retreat invites you to create unforgettable memories.
RedLevel
RedLevel Suite Resort View
Garden viewKing-size bed78m²
Discover a new vision of rest in a refined suite in the main resort. Experience moments of disconnection in a room with a separate living area. A space where comfort and exclusivity take centre stage.
RedLevel
RedLevel Suite Ocean View
Ocean viewsKing-size bed78m²
This suite in the main resort awaits you with a memorable landscape from its majestic balcony. Its splendid interior guarantees a sophisticated and fully equipped ambiance.
RedLevel
RedLevel Master Suite Ocean View with Terrace Bathtub
Ocean viewsKing-size bed111m²
Choose accommodation dedicated entirely to your well-being. This suite in the main resort boasts a grand living room and an exceptional terrace with a hydromassage tub. A unique setting in Tenerife.
RedLevel
RedLevel Master Suite Two Bedrooms with Resort Views
Garden view1 double bed and 2 single beds132m²
A grand suite designed for the whole family to enjoy a pleasant stay in Tenerife. Located in the main resort, it includes two spacious bedrooms to guarantee total comfort for children and adults.
RedLevel
RedLevel Master Suite Two Bedrooms Ocean View
Ocean views1 double bed and 2 single beds132m²
A magnificent suite designed for absolute comfort. Located in the main resort, it offers two spacious bedrooms, a majestic separate living room, and beautiful partial sea views. An ideal stay with the RedLevel seal.
RedLevel
RedLevel Villa with Private Pool
Garden viewKing-size bed390m²
Family holidays become a brand-new experience in this private beachfront villa. Enjoy this privileged stay at the main resort, designed with a furnished garden and heated pool.
RedLevel
RedLevel Villa with Private Pool for Adults Only
Garden viewKing-size bed400m²
A personal oasis at the foot of Teide. Located in the adults-only (+16) area, this fabulous villa offers all the amenities for absolute relaxation, enveloped in luxurious details and privacy.
Embark on the Rivamare on a unique journey around the Mediterranean and explore the wonders of the Mallorcan coast. The jewel in the crown of the Riva shipping company is delivered by Meliá to provide you with an exclusive experience in an unparalleled natural environment.
<p>If you want to play a few holes during your holiday in Punta Cana and take advantage of the great weather and stunning scenery in the Caribbean, Cocotal Golf & Country Club is one of the best golf courses the Caribbean island has to offer. The perfect choice for a round of golf in the Dominican Republic!</p>
Discover MeliáRewards
Exclusive benefits from day one
Sign up and receive 2,000 welcome points. Our loyalty programme offers discounts, surprises, and exceptional benefits.
Up to 25% off
In unique and wonderful rooms
Choose your next holiday, organize a special break or enjoy an unforgettable experience with up to 25% MeliáRewards discount.
Embark on the Rivamare on a unique journey around the Mediterranean and explore the wonders of the Mallorcan coast. The jewel in the crown of the Riva shipping company is delivered by Meliá to provide you with an exclusive experience in an unparalleled natural environment.
Hotel de Mar Gran Meliá, Mallorca - Illetas, Spain
Madrid: The Fashion and Trend Capital
Daniel Pérez Barriga, a social and cultural anthropologist specialized in building fashion brands, unveils the best of Spanish fashion. His passion for craftsmanship and fashion has led him to join the Madrid Es Moda board of directors, an urban festival promoted by the Asociación de Creadores de Moda de España (Association of Fashion Creators of Spain).
Together with the best masters, discover first-hand the typical Menorcan products, participate in their production or visit some of the island’s most iconic workshops. A journey through the senses, where you will learn about the history and know-how of several generations. An experience that encompasses an array of proposals and will allow you to choose the path you want to travel.
<p>If you want to play a few holes during your holiday in Punta Cana and take advantage of the great weather and stunning scenery in the Caribbean, Cocotal Golf & Country Club is one of the best golf courses the Caribbean island has to offer. The perfect choice for a round of golf in the Dominican Republic!</p>
Hotels with soul in unique destinations
Beaches, mountains, cities… Let yourself go!
A selection of exclusive hotels where comfort, location, and attention to detail make the difference. Which one are you dreaming of?
Daniel Pérez Barriga, a social and cultural anthropologist specialized in building fashion brands, unveils the best of Spanish fashion. His passion for craftsmanship and fashion has led him to join the Madrid Es Moda board of directors, an urban festival promoted by the Asociación de Creadores de Moda de España (Association of Fashion Creators of Spain).
Together with the best masters, discover first-hand the typical Menorcan products, participate in their production or visit some of the island’s most iconic workshops. A journey through the senses, where you will learn about the history and know-how of several generations. An experience that encompasses an array of proposals and will allow you to choose the path you want to travel.