Gran Meliá Palacio de Isora

“I came here on my first ever solo holiday and I could not have picked a better resort, every single staff member was lovely. Especially the waiter around the adults only pool (I didn't catch his name but he has a long pointy beard, can't miss him) but he was brilliant! I never had to ask for a drink, he learnt my order on day one and would just thumbs up if I wanted another, I can definitely say that is top tier service; and Mohamed from the restaurants was amazing, always friendly, always made sure I had a nice table to sit at and overall gave some of the best service I have seen (including better than many Michelin star restaurants I have eaten in). My room was impeccably clean from the start and was lovely and clean when I got back to it every day, fresh towels, bed made and restocked mini bar. The pools and views are stunning, the Nemos bar makes the nicest Ameretto Sour I have ever had, the food was amazing from all the restaurants I went to, the front desk staff were amazing from the moment I stepped through the door and the restaurant booking ladies who helped me find a nice reservation every night were amazing. Every single staff member you walk past or see will say hello and smile... it really does make a difference, especially being solo, it makes it a lot more friendly. The only thing that I was disappointed about was every time I tried to book Nami (the asian restaurant) it was fully booked, even when I got to the desk at 10.30 on the dot 2 days before which is when they open for reservations, I'm assuming anyone who had Red Level snapped up the reservations first which I understand, but it would've been nice to try it at least 1 night out of the 6 I stayed.”

“Enjoyed our 4 nights at the hotel. I found our room to be very nice. The room was very large and had plenty of drawers and wardrobes to unpack, as well as a large luggage bench as well as chaise at the foot of the bed. I appreciated the dining table and chairs in the room - with the pool & ocean view - as it was very comfortable to work from. Also the outdoor patio with loveseat and coffee table was comfortable to enjoy the view and fresh air without leaving the room. I do think that the bed and bedding could be upgraded as it wasn't quite as comfortable as it should be. They could also remove the poorly placed bathroom phones as I kept bumping into it and knocking it off the wall. The grounds of the property were very nice and the ocean view is beautiful. It was just a short walk to the water and black sand beach. The breakfast buffet was adequate and had a large selection, though was not a standout. We didn't do the all-inclusive package and had no problem being seated at the Italian restaurant without a reservation. We enjoyed quick afternoon bites at Agave, but other than that ended up going off property for dinner. There are a few well priced and tasty restaurants within a 10 minute walk from the hotel. If you rent an electric vehicle while in Tenerife, they have on-site EV parking which was a plus for us. It's worth noting that this is a very family friendly resort, which is great if that's whatyou're looking for. They offer an adults only section but it's considerably more than the standard rate. We would have preferred not to be surrounded by young children but all and all it wasn't problematic.”

“We are on the last day of our holiday, what a lovely time we have had. I would like to shout out a big Thank You to pool concierge Franco, what a wonderful guy always smiling and very helpful and his amazing beard, he is a member of staff to be very proud of, also a shout out to Verconica the lovely lady on the omelette station, who kept her cool and professional manners when dealing with some in my mind rude guests, again another member of your staff to be very proud of. The only downside I have is you don't have a section of rooms other than the red level for adults only, not good to be woken by screaming children, and them running up and down the room above, other than that a plesent stay and wonderful staff, but unfortunately would not be back due to amount of children and lack of adult only spaces.”

“We have just got back from the hotel. We chose Red Level because we wanted that extra bit of luxury and we were not disappointed at all. The whole experience was excellent. The room position, furnishings and cleanliness was of the highest quality. One great example was room service which came with hot food but we watched as the waiter converted our outside space into a perfect venue for our meal. The hotel is placed next to a walkway into the town which offers great access. In the other direction there is just a short walk to the beach. But above all it was the service that shone through above all else. The staff as a unit all provided great responses to any and all of our questions or requirements. I would like to highlight the following people: Damian (Butler), Denis (Red Level receptionist) Rosana (Red Level for Families) Vero (Red Level only adults manager. They all in their respective duties reflected superb service and care for our wellbeing. We intend to return much later in the year based on this great performance. Thank you.”

“Our stay at the Gran Melia Palacio de Isora was overall very good and we are definitely open to returning. That said, we don't consider this a 5-star resort as it's billed. The sprawling grounds present a stunning background and the ocean views are magnificent. There are a number of great dining options on the property and some other great restaurants within walking distance that offer great food at lower prices than at the resort - which is to be expected. Our room was very nice, but like some other areas on the property, a little tired. Three issues we had were how hard the bed was, the position of the phone on the bathroom wall was uncomfortably close to the toilet, and I knocked the reciever off a few times just sitting down. Then there was the fact that you can hear everything going on outside, in the rooms next to you, and above you. The resort really should hire a sound suppression company, because with all of the hard surfaces, the sound travels through the doors and walls. Another issue we had was the Oasis Grill, the main poolside restaurant closes 3 nights a week! So two of the four nights we were there it wasn't open to dine or have drinks and watch the sunset. Also, they often have large events there, which is also not surprising, but two of the nights we were there the rooftop bar/restaurant EnrteCielos was closed for private functions. The access to the beach is an interesting, underground tunnel with key card access until midnight. The breakfast buffet is pretty good with an enormous variety and a mixture of indoor and outdoor seating. I just wish the Oasis Grill served breakfast to all guests, not just tge Red-Level ones, it would be nice to see the ocean at breakfast time. But I do understand they need to offer some perks to their top visitors. Overall, it's a really nice resort, and as I said, we'd probably come back, but there are a number of things they could improve.”