Treat yourself to an immersive experience with the RedLevel luxury service
RedLevel, the essence of luxury. An oasis of exclusivity with unique benefits and private areas, where you can share memorable experiences with your family or take refuge in spaces for adults only.
Discover RedLevel services,regionOfInterest=(1476.5,1076.5))
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On the shores of the Atlantic Ocean and at the foot of Teide, a magical experience awaits you amidst the natural magnetism of Tenerife. A five-star resort that captures the island's natural beauty and boasts the longest infinity pool in all of Europe.
Perfectly integrated into an exceptional natural setting on the beachfront, Gran Meliá Palacio de Isora is one of the most exclusive resorts in Tenerife. An oasis of tranquility thanks to its saltwater infinity pool, its 2000 m2 spa, and suites with the most exclusive RedLevel distinction. It also stands out for its gastronomic concept at the Dos Naifes by Jorge Peñate restaurant, awarded a Sol Repsol 2025. Chefs Jorge Peñate and Luis Martín have created a unique proposal in the Canary Islands that champions marine biodiversity and local seafood.
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Enjoy a discount on food in DOS NAIFES (+16) restaurant. Subject to certain restrictions and restaurant opening hours. Please ask at reception on arrival.
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Transfer to and from the airport in a private vehicle included. Please, contact the hotel for more information.
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Free entrance to the water circuit
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Enjoy a discount voucher on food and drink at a selection of restaurants. Subject to certain restrictions and restaurant opening hours. Please ask at reception on arrival.
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Enjoy a life well lived in this exclusive pet-friendly hotel in Tenerife. An atmosphere of distinction and hospitality, where your pet will enjoy walks through public areas and natural and organic amenities, among many other perks. To book a stay with your dog, please go to the booking process, choose your room category, rate, and add the extra pet friendly service. See terms and conditions.
More information,regionOfInterest=(1771.5,1181))
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Spa
Subtle alchemy between highly efficient products created by Clarins, manual massage techniques and a sensorial environment that seeks the deepest well-being. Delicate aromas born from a combination of aromatherapy, personalised music, creamy textures, manual application, tasting of herbal teas... Genuine pleasure for all the senses.
More information,regionOfInterest=(1771.5,1181))
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Swimming pools
Our resort boasts five outdoor swimming pools: the largest saltwater infinity pool in a hotel in Europe, a separate family pool, a children's pool with a pirate ship and a splash park, two adults-only pools, one of them exclusive to RedLevel guests. A paradise during your holidays in the Canary Islands.
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Gym
Work out in our stunning gym with modern facilities and qualified personnel. It also offers personal training services, nutritional guidance and customised training programmes (extra charge).
Ecostars®
Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.
Balan Cristina
04/16/26
3/5
“Overall it’s average for a 5* hotel. I would avoid unless you want to fight for a sun bed every day. Management does nothing about it, they are aware. Room it’s spacious and pretty but not the cleanest/newest. Overall it’s ok but not worth the money unless you want to play the sunbed game every morning/ pay 15-20 euros on a cocktail if you are patient enough to wait 30+ minutes until a waiter takes your order. So the service it’s not matching a 5* hotel only the prices are.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
Brian
04/15/26
3/5
“After reading mixed reviews on this hotel, we thought we'd try it for ourselves but unfortunately, we didn't feel it offered the same level of five star experiences that you would find at other five star hotels we have stayed at. We have to be fair and say that the hotel itself was very nice, the rooms were clean - even if a little refurbishment was required. Most of the staff were friendly. On checking in, we were not shown to our room as the person who would normally do that was "too busy at the moment". We were given the options of waiting or making our own way to our room with our luggage. Since it was late, we decided to find our own way. Dirty room service dishes were left outside of multiple rooms for a few days at a time. A fair few of the staff who were smokers, smoke outside of the hotel underneath the signs that say "no smoking". Cigarette butts are littered all over. The buffet restaurant is too small for the size of the restaurant. We usually had to queue to get in and if you want to sit indoors, you have to queue again to wait for a free table. The selection of food in the buffet restaurant was limited and of average quality but most importantly, the chef who was cooking the meat in the evening was cross-contaminating. He would use the same tongs or sometimes even his hands to move or turn the beef and chicken. I asked for a well done steak and he picked it up and put it on my plate with the same tongs that he had just used to position the raw chicken - needless to say I didn't eat it and we never returned for dinner again throughout our stay. We were half-board so had to pay for drinks which is fair enough but they should be embarrassed by the fact that they charge €34 for one Whisky and Coke and one Vodka and Coke - we never did that again either. There isn't much around the hotel, there are two small black gravel beaches a short walk away and the local town of Alcala is very run-down. This was our first and last time at a Meliá hotel.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
Robert Holroyd
04/15/26
5/5
“We’ve just returned from our fourth visit to Gran Melia, and as usual, it was an amazing stay. The staff are consistently wonderful, the food is excellent, and the surroundings are truly special—these are the reasons we keep coming back. However, there were a couple of noticeable downsides this time. The most disappointing was the clear reduction in children’s entertainment. In previous visits, things like the superhero shows, dinosaur experiences (both at breakfast and in the evenings), silent discos, and cinema nights really set the hotel apart. It’s a real shame to see these missing, as they added so much to the overall experience for families. Another issue that seems to be creeping in is the reserving of sunbeds. On many occasions, especially around the family pool, loungers were “claimed” with towels but left unused for hours. This made it difficult to find a spot and is something that really needs to be better managed, as it wasn’t an issue in the past. That said, there were always sunbeds available at the saltwater pool, although this can be a little cold for younger children. Overall, we still had a fantastic stay and would return again, but it’s disappointing to see a few areas where standards appear to have slipped slightly.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
anonymous
04/12/26
5/5
“My experience at Hotel Palace Isora Natural has been simply exceptional. From the very first moment, you can feel the attention to detail, the tranquility of the surroundings, and the high quality of all its facilities. The rooms are spacious, comfortable, and very well equipped—perfect both for relaxing and enjoying a few days of complete disconnection. The common areas are impeccable, with spectacular pools, beautifully maintained gardens, and an atmosphere that truly invites you to unwind. In addition, the range of activities and services makes the stay complete, whether for couples or families. However, I would especially like to highlight the Oasis restaurant, which has undoubtedly been one of the most memorable aspects of the stay. The quality of the food is excellent, with a great variety and carefully presented dishes. But what truly makes the difference is the team. The service at Oasis is impeccable—friendly, attentive, and always ready to meet any need. I would like to give special recognition to the managers Erika, Javi, and Bea, who stand out for their dedication, professionalism, and exceptional service. Thanks to them, every meal becomes an even more enjoyable and personalized experience. In short, Hotel Palace Isora Natural is a place I will definitely return to and highly recommend to anyone looking for relaxation, quality, and top-level servic”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
J. J
04/10/26
5/5
“Una experiencia increíble en el hotel Meliá Palacio Isora. Desde el primer momento se nota el cuidado por los detalles, las instalaciones son espectaculares y el ambiente es perfecto para desconectar y disfrutar. Quiero destacar especialmente el restaurante Oasis, donde vivimos momentos realmente memorables. La calidad de la cocina es excelente, con platos bien elaborados, variados y siempre presentados con mucho gusto. Se nota el trabajo y la dedicación de todo el equipo de cocina. Pero, sin duda, lo mejor ha sido el trato humano. El equipo del Oasis es simplemente excepcional: atentos, cercanos y siempre con una sonrisa. Mención especial para Bea, Javi y Erika, que hicieron que cada visita fuera aún más especial. Su profesionalidad y calidez marcan la diferencia y hacen que te sientas como en casa. Sin duda, un lugar al que volveremos. Totalmente recomendable. (Translated by Google) An incredible experience at the Meliá Palacio Isora hotel. From the moment you arrive, the attention to detail is evident; the facilities are spectacular, and the atmosphere is perfect for unwinding and enjoying yourself. I especially want to highlight the Oasis restaurant, where we had some truly memorable moments. The quality of the cuisine is excellent, with well-prepared, varied dishes, always presented with great care. The hard work and dedication of the entire kitchen team are clear. But without a doubt, the best part was the personal touch. The Oasis team is simply exceptional: attentive, friendly, and always with a smile. Special mention goes to Bea, Javi, and Erika, who made each visit even more special. Their professionalism and warmth make all the difference and make you feel right at home. Without a doubt, a place we will return to. Highly recommended.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Gran Meliá Palacio de Isora.
Average rating
4.4/5
5477 reviews
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Unleash your competitive spirit on our tennis and paddle courts, where every match is a perfect mix of fun and fitness. Surrounded by stunning views, they are the ideal setting to serve, rally, and enjoy the game like never before.
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A colourful 199 m2 water playground that takes our resort’s family experience to the next level. A fun splash park with water jets, slide and interactive fountains that the little ones will absolutely love.
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At Gran Meliá Palacio de Isora we focus on creating unique moments. That’s why we have created a number of special activities and workshops for the whole family, from our Baby Club for the little ones to our Mini Club, where the kids will enjoy all the different activities they can share with the family.
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The Atlantic Plaza takes on a life of its own at night. Enjoy our entertainment team, live music, bands and exclusive panoramic shows that use the entire Atlantic Plaza, creating an experience you will never forget.
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Treat yourself to a journey through the cuisine and culture of the Canary Islands with the exceptional experiences offered at the Gran Meliá Palacio de Isora, such as stargazing during an astronomical evening, discovering the origins of the island with a speleologist, a paragliding experience or sailing the seas and enjoying a day of fishing.
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Crystal-clear waters and a fascinating underwater ecosystem. The island has endless diving areas suitable for divers of all levels. Whether you are looking for an unforgettable experience or if you are passionate about scuba diving, our diving centre provides a wide range of courses, excursions and much more.
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Hotels with their own essence
Savor a dining experience that awakens all the senses, combining tradition and innovation in every bite. With the Atlantic Ocean as a backdrop and the creativity of Jorge Peñate and Luis Martín setting the pace, there is an absolute commitment to freshness and quality.
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Sky and sea merge in this exclusive space, with views creating a truly incomparable setting with the silhouette of La Gomera on the horizon and the imposing Mount Teide at its back. Enjoy an exquisite raw bar-style menu paired with signature cocktails and a delicious selection of wines.
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Let the sea breeze conquer your senses from this Italian trattoria, with views to the ocean and the Plaza Atlántica. Traditional Italian cuisine with an unexpected and magical flair: sunset over the island of La Gomera.
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Located alongside the pool and with one of the best views of the resort, Oasis offers a delicious Mediterranean dining experience, specialising in rice dishes. An open space, surrounded by nature and decorated in wood and hand-made textures in an elegant and sophisticated ambience.
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A fascinating choice of French cuisine in a unique setting surrounded by a beautiful tropical garden. It offers a wide range of salads and snacks. Exclusive access for guests with RedLevel Half Board, Luxury All-Inclusive, and Luxury plans.
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The perfect place to savour a wide variety of snacks and cocktails with Mexican influences in an outdoor area alongside our stunning infinity pool.
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Sweet, savoury and fashionable. Discover the best contemporary Asian cuisine in this fusion restaurant. Choose the experience you like best: Japanese, Thai or Chinese cuisine. Carefully prepared dishes using only the freshest ingredients.
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A varied and innovative Food Market that allows you to take a journey through the best culinary traditions in the world. A fusion of flavours with delicious dishes prepared in real time.
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In the heart of the resort, Plaza Atlántica, a sensational culinary experience awaits you. Savour a range of high-quality Basque and American cuts of meat. **Experience not included in Half Board, Full Board, and All-Inclusive. **
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Relish a unique beach experience with a fresh and varied menu and a great choice of cocktails, wines, snacks and fresh salads.
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Indulge in an explosion of refreshing flavours where each scoop is a sweet escape. Crafted with care, they are the perfect treat to enjoy under the sun.
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A space that accompanies the rhythm of the day with specialty coffees, creative cocktails, and light bites for any moment. From the calm of the morning to the energy of the sunset, every moment is enjoyed naturally in a privileged setting overlooking the Atlantic. We also offer artisanal pastry and ice cream, designed to complete the experience with a sweet and authentic touch. Good company and the finest live music turn Bar Nemos into a haven for piano lovers and the most inspiring modern jazz fusions, creating a unique atmosphere with every visit
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8Event rooms
1530People
1934m²
Organize successful events and congresses in Tenerife in our sophisticated rooms with natural light and the latest technology. An environment with stunning outdoor spaces, ideal for any special celebration. This hotel forms part of the Road to Net Zero Events programme.
It is a 5-star hotel.
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
You can contact this accommodation by calling +34 922 86 90 00 or by sending an e-mail to gran.melia.palacio.isora@melia.com.
It is located at Avenida Los Océanos, s/n, Alcalá, Tenerife, 38686 Spain.
Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.
Among the services offered are: Rooftop area, Signature restaurant, Bali bed, Heated pool, Infinity pool, Outdoor swimming pool, Rooftop pool, Direct access to the beach.
Yes. Enjoy a world of exclusivity and sophistication with our Treat yourself to an immersive experience with the RedLevel luxury service service. Superior quality and exceptional details await you to make your stay even more special.
The accommodation has a wide range of dining options which you can try in any of its 12 restaurants and bars.
MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.
With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.
Rates at Gran Meliá Palacio de Isora can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.
Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.
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Feel the warmth of every sunbeam from an idyllic stay. Treat yourself to moments of calm relaxing on a cosy balcony, whilst savouring a delicious coffee. A dreamlike refuge in Tenerife, enveloped in luxury.
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This room is ideal for families and offers a range of amenities to suit all guests. Relax in an exclusive setting, complete with an elegant bedroom with sofa bed and a modern bathroom with a rain shower.
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The gentle sea breeze enters through the terrace of this room with a partial view of the Atlantic Ocean, perfectly integrated with the natural environment of the island. Relax in your elegant bedroom with a sofa-bed and a bathroom with a rain shower.
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Designed for guests who love the sea, this room boasts a private terrace with spectacular panoramic views of the Atlantic. A beautiful view of the waves awaits you as you awaken every morning.
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Plenty of natural light floods this spacious suite with terrace. It features a separate lounge with a sofa-bed, a dining table, and a bedroom with a whirlpool bathtub and rain shower.
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A private space in the heart of the majestic natural environment in Tenerife. It houses two separate bedrooms with access to two bathrooms, one with a whirlpool bathtub and a double rainshower. It also has two private terraces or balconies.
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Experience perpetual spring in this sophisticated room, located in an adults-only (16+) area. Feel the sea breeze from your furnished terrace and admire a magnificent exclusive garden.
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Indulge in a welcoming environment with RedLevel services. Enjoy peace and privacy in this adults-only (+16) area. Admire discreet ocean views from your cosy balcony.
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Pure hedonism. Enjoy a relaxing jacuzzi bath on a balcony with partial Atlantic views. Experience pure exclusivity within an adults-only area (16+).
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A unique awakening for sea lovers, with a spectacular frontal view of the Atlantic. An intimate atmosphere designed for adults (+16) within the main resort, where you can relax to the gentle rhythm of the waves.
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Start your days in Tenerife with a hydro-massage bath, on an elegant balcony with ocean views. Located in a space reserved for guests over 16 years of age, this select retreat invites you to create unforgettable memories.
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The eternal spring of the Canary Islands to accompany the best service. This room offers a private terrace overlooking the RedLevel pool or the resort gardens and a whirlpool bathtub. For adults only, from age 16. Located in the adults area.
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Discover a new holiday concept in this suite with terrace featuring a bedroom with access to a bathroom with hydromassage tub and double shower plus a living room with sofa bed.
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This suite in the main resort of Gran Meliá Palacio de Isora awaits you with a memorable landscape from its majestic balcony. Its splendid interior guarantees a sophisticated and fully equipped atmosphere.
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Choose accommodation dedicated entirely to your well-being. This suite in the main resort boasts a grand living room and an exceptional terrace with a hydromassage tub. A unique setting in Tenerife.
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A magnificent suite designed for absolute comfort. Located in the main resort, it offers two spacious bedrooms, a majestic separate living room, and beautiful sea views. An ideal stay with the RedLevel seal.
A grand suite designed for the whole family to enjoy a pleasant stay in Tenerife. Located in the main resort, it includes two spacious bedrooms to guarantee total comfort for children and adults.
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Family holidays become a brand-new experience in this private beachfront villa. Enjoy this privileged stay at the main resort, designed with a furnished garden and heated pool.
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A personal oasis at the foot of Teide. Located in the adults-only (+16) area, this fabulous villa offers all the amenities for absolute relaxation, enveloped in luxurious details and privacy.
Experience perpetual spring in this sophisticated room, located in an adults-only (16+) area. Feel the sea breeze from your furnished terrace and admire a magnificent exclusive garden.
Indulge in a welcoming environment with RedLevel services. Enjoy peace and privacy in this adults-only (+16) area. Admire discreet ocean views from your cosy balcony.
Pure hedonism. Enjoy a relaxing jacuzzi bath on a balcony with partial Atlantic views. Experience pure exclusivity within an adults-only area (16+).
A unique awakening for sea lovers, with a spectacular frontal view of the Atlantic. An intimate atmosphere designed for adults (+16) within the main resort, where you can relax to the gentle rhythm of the waves.
Start your days in Tenerife with a hydro-massage bath, on an elegant balcony with ocean views. Located in a space reserved for guests over 16 years of age, this select retreat invites you to create unforgettable memories.
The eternal spring of the Canary Islands to accompany the best service. This room offers a private terrace overlooking the RedLevel pool or the resort gardens and a whirlpool bathtub. For adults only, from age 16. Located in the adults area.
Discover a new holiday concept in this suite with terrace featuring a bedroom with access to a bathroom with hydromassage tub and double shower plus a living room with sofa bed.
This suite in the main resort of Gran Meliá Palacio de Isora awaits you with a memorable landscape from its majestic balcony. Its splendid interior guarantees a sophisticated and fully equipped atmosphere.
Choose accommodation dedicated entirely to your well-being. This suite in the main resort boasts a grand living room and an exceptional terrace with a hydromassage tub. A unique setting in Tenerife.
A magnificent suite designed for absolute comfort. Located in the main resort, it offers two spacious bedrooms, a majestic separate living room, and beautiful sea views. An ideal stay with the RedLevel seal.
A grand suite designed for the whole family to enjoy a pleasant stay in Tenerife. Located in the main resort, it includes two spacious bedrooms to guarantee total comfort for children and adults.
Family holidays become a brand-new experience in this private beachfront villa. Enjoy this privileged stay at the main resort, designed with a furnished garden and heated pool.
A personal oasis at the foot of Teide. Located in the adults-only (+16) area, this fabulous villa offers all the amenities for absolute relaxation, enveloped in luxurious details and privacy.
Address
Avenida Los Océanos, s/n, Alcalá
Tenerife - Guia de Isora
Contact
Distances
0,05 km from Beach
35 km from South Airport
0,7 km from City centre
Hotel information
Name: Gran Meliá Palacio de Isora
Type: Hotel
Segment: Resort
Category: 5
All inclusive hotels
75 Hotels
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Madrid
Daniel Pérez Barriga, a social and cultural anthropologist specialized in building fashion brands, unveils the best of Spanish fashion. His passion for craftsmanship and fashion has led him to join the Madrid Es Moda board of directors, an urban festival promoted by the Asociación de Creadores de Moda de España (Association of Fashion Creators of Spain).
Hotel Fénix Gran Meliá, Madrid, Spain
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Together with the best masters, discover first-hand the typical Menorcan products, participate in their production or visit some of the island’s most iconic workshops. A journey through the senses, where you will learn about the history and know-how of several generations. An experience that encompasses an array of proposals and will allow you to choose the path you want to travel.
Read moreVilla Le Blanc Gran Meliá, Menorca - Santo Tomás, Spain
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A selection of exclusive hotels where comfort, location, and attention to detail make the difference. Which one are you dreaming of?
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75 Hotels
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