Destination Inclusive®
Quintana Roo, Mexico
Experience the best moments with your family with premium amenities
Family Concierge aims to satisfy that desire for luxury and comfort everyone longs for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Discover the countless benefits our VIP service has to offer.
Discover Familyconcierge services,regionOfInterest=(3085,2050))
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Focused on muscle and nerve relaxation, reducing tension and simple ailments and improving blood and lymphatic circulation. This consists of applying rhythmic manipulations to the muscles and skin.
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Transfer to and from the airport in a private vehicle included. Please, contact the hotel for more information.
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Endless adventures on Planet Aiyanna, a floating island where Willow lives with her pet and her best friend Holly. This is the location of The Kidsdom: the perfect place for children to enjoy exciting activities, games, science experiments, crafts and special themed sessions. Endless fun!
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During the day, try an excursion to the Mayan ruins, play golf or do some water sports. In the evening, enjoy great shows, live music, Mexican culture, traditional dances, and Mayan shows. Pool parties with DJs, dancers, shows and games.
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,regionOfInterest=(2699.5,1799.5))
Are your children between the ages of 11 and 17? At Paradisus Playa del Carmen - Riviera Maya we have created a fantastic space for them: a modern and exclusive room with PlayStation console, table football, pool table and slot machine. A fantastic experience in which to challenge yourself, play, share and, above all, enjoy yourself to the full.
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Hotels with their own essence
Welcome to a little corner of paradise. Located in an incredible mangrove forest very near huge beaches with fine, white sand, this all-inclusive luxury resort guarantees a truly unique stay. Rooms you will love with a sophisticated design and meticulous attention to even the tiniest details. Fun under the Caribbean sun in the pools and water parks for the whole family. A world of flavors in every dish. And a selection of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.
Adventure, nature, relaxation... Paradisus Playa del Carmen opens the doors to everything you would like to experience during your stay in Riviera Maya. Beaches, coral reefs, crystal-clear cenote pools and inspiring Mayan ruins await you in nearby Playa del Carmen. Discover the exclusive services and benefits for Family Concierge guests designed for the whole family. Amazing and varied dining experiences in its restaurants and bars. Find the time to improve both your body and soul in the YHI Spa, a temple of well-being. Kids will also enjoy endless adventures and take part in exciting games and experiments that stimulate their curiosity and imagination.
AAA 4 Diamond Certification
Recognition awarded to hotels that meet the highest quality and service standards. It guarantees guests an exceptional experience.
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Make the wedding of your dreams come true in a resort with a wide range of options. Choose elegance, distinction and lots of love to celebrate the most important event in your life at Paradisus Playa del Carmen.
More information,regionOfInterest=(2150,1433.5))
,regionOfInterest=(2150,1433.5))
YHI Spa
Welcome to an authentic temple of well-being in the heart of Paradisus Playa del Carmen - Riviera Maya. Be pampered with body and facial treatments made with Mexican honey, essential oils and local ingredients. In addition to a wide range of services designed for your personal care.
More information,regionOfInterest=(1476.5,1016))
,regionOfInterest=(1476.5,1016))
Fitness Center
The gym is equipped with resistance systems including Kinesis®, recumbent bikes with a backrest, a stair climber, ski machine, elliptical, treadmill, rowing machine, weights equipment, and a multi-purpose room with spinning equipment. In addition to Pilates, yoga, spinning, wellness, and massage classes. And PT sessions (extra charge applies). For guests aged 18+.
Queer Destination Committed Hotel
This hotel has been named a Committed Queer Destinations Hotel. This program prepares companies and destinations to welcome the LGTBQ+ community, raising awareness and training all their employees.
Wellness for Cancer
YHI Spa is certified by the prestigious Wellness for Cancer organization to provide personalized wellness services to people suffering from cancer.
ESR Award
Accredits the company before its employees, investors, customers, authorities and society, as committed to social responsibility and environmental care with the community where it operates.
Ecostars®
Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.
Ahmed Alattar
05/29/26
5/5
“I’d say something like, "This resort deserves every one of these five stars. The food was out of this world, the service was exceptional, the rooms were spotless, and everyone was so welcoming. They made the entire vacation unforgettable!" I’m sure they’ll appreciate that!”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Carolyn Lazala
05/29/26
5/5
“Great service. Great family friendly hotel. This place is extremely clean and the food is great. Laura at the Celsius restaurant was amazing!”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
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Enjoy the water
Our resort has a fun water park, two lagoon-style pools, an activity pool and a swim-up bar so you can cool off at any time. Enjoy your most idyllic vacation under the sun on the Riviera Maya.
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All inclusive
Enjoy the unique experience of a vacation one of our all-inclusive hotels. Forget organizing every aspect of your stay and just worry about making the most of every minute of your vacation with the Meliá quality guarantee. Wait no longer. Discover the selection of all-inclusive hotels we have to offer you.
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Authentic moments
Enjoy your vacation in Playa del Carmen in a friendly and comfortable atmosphere. This LGTBQ+ friendly hotel in Mexico guarantees a safe and welcoming stay where you can be yourself. Discover other Meliá destinations with the Queer Destinations distinction.
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Offsite Destination Inclusive® Activity
Enjoy the stunning views of a Mayan cenote located in the heart of the jungle. While you participate in an exclusive yoga class. A moment of tranquility in a natural paradise.
*Available for superior rooms only
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Onsite Destination Inclusive® Activity
Family fun guaranteed! A mini-fair style carnival where families enjoy interactive games, skill tests, snacks to recharge their batteries and surprise events.
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Onsite Destination Inclusive® Activity
It's time to have fun with the whole family at this party full of surprises, music, events, snacks and bubbles. An event not to be missed. It is held daily in our water park.
,regionOfInterest=(960,540))
,regionOfInterest=(960,540))
Onsite Destination Inclusive® Activity
Learn this simple technique where knots can be used to create anything from a keychain to a work of art. Undoubtedly, the perfect souvenir, personalized and unique that you can take home as a souvenir of your vacation
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Enjoy a pleasant stay where fun and entertainment are guaranteed for the whole family.
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Discover Mexico's natural wealth with experiences in which to explore its wildest beauty.
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Time for relaxation and learning with craft workshops to test your skills.
It is a 5-star hotel.
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
You can contact this accommodation by calling +52 984 877 3900 or by sending an e-mail to paradisus.playadelcarmen@melia.com.
It is located at 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Playa del Carmen, 77728 Mexico.
No, the accommodation does not yet offer this service.
Among the services offered are: Personalized Butler Service, Bali bed, Direct access to the beach, Spa treatment, Wellness centre spa, Activities for children, Kids club, Water park.
Yes. Enjoy a world of exclusivity and sophistication with our Experience the best moments with your family with premium amenities service. Superior quality and exceptional details await you to make your stay even more special.
The accommodation has a wide range of dining options which you can try in any of its 26 restaurants and bars.
MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.
With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.
Rates at Paradisus Playa del Carmen - Riviera Maya can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.
Kat Chicchis
05/28/26
5/5
“Alex y Aridohan best service u can count on !”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Kyle Cordia
05/25/26
5/5
“Room: Master Suite Swim Up * The room was spacious with plenty of storage, allowing our family of five to unpack comfortably. The dining table was perfect for daytime room service, and we never felt overcrowded. * The swim-up layout was excellent and one of the best I’ve seen at a family resort. Our swim-up connected to the main pool via a short lazy river, giving easy access to both the pool bar and Cielo for lunch. * The swim-up patio was spacious, and the built-in beds in the pool were awesome. We spent a lot of time swimming right outside our room while other families occasionally floated by. This setup was a huge advantage with an infant who naps frequently throughout the day. Family Concierge * Pre-arrival concierge: Email response times were solid, and all questions and requests were handled efficiently. We also appreciated receiving confirmations for requested reservations as soon as they were booked. * Check-in: The check-in process at the Family Concierge building near Lunch Box was quick, smooth, and welcoming. * Concierge service: Roberto was outstanding. He was energetic, incredibly friendly, and attentive throughout our stay. He consistently checked in on us, left gifts for the children daily, and arranged champagne and dessert for my birthday on our second evening. He even met us at our departure van to send us off. A++ service from Roberto. * Lunch Box Restaurant: We ate breakfast here three mornings and enjoyed every meal. Service was quick, friendly, and very accommodating for our children. * Additional Family Concierge perks: We loved having snacks, coffee, and liquor available throughout the day in the FC building. The kids also really enjoyed the cookie decorating event hosted there. Other Notes * Our door lock broke on the first day, but I submitted a maintenance request through the app and it was fixed within about two hours. * Kidsdom: The staff (Yessenia, Yodira, Carlota, and Lety) were amazing. Registration and drop-off were very easy. Our 3- and 6-year-olds spent 1–2 hours there almost every day and looked forward to going each morning. They separate kids by age group, which worked out great for us. * The buffet and restaurants were consistently good. Every meal met or exceeded expectations, even if the food itself wasn’t dramatically above what you’d expect from a quality all-inclusive resort. * Overall, this was an excellent resort for families, especially with younger children and infants.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Neil van der Linde
05/24/26
5/5
“Paradisus exceeded every expectation we had and we came in with high ones. We're a family of five with kids aged 10, 7 and 3, and this was hands down our most relaxing holiday yet — which was exactly what we were after. If you're considering Paradisus as a young family, don't hesitate. It delivered on every level. The service was exceptional throughout and the food quality was consistently outstanding; from casual poolside bites to long, leisurely dinners. Every meal was a highlight in its own right. Beyond the relaxation, there were some genuinely memorable experiences. The cenote excursion was the standout — underground swimming, a yoga session, a shaman ceremony, and our kids zip-lining into cenote pools. The swim-up pool connected to our room was another favourite and our boys spent hours in the water every single day. Worth noting: the on-site entertainment is fairly modest, but for us that was perfectly fine. We came looking for relaxation over high-paced adventure, and Paradisus delivered exactly that. Unhurried, unscheduled days with great food, cocktails, quality time with the kids, and the rare feeling of actually switching off completely. A genuinely special place. You've set the bar uncomfortably high. We'll be back and will be recommending you to everyone we know”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Average rating
4.7/5
10600 reviews
The Hotel Collection
Awarded by AMEX, The Hotel Collection features hotels recognised for their service excellence, comfort, and unique experiences for discerning travellers.
Traveler´s choice
Awarded by TripAdvisor and based on millions of reviews by travellers from all over the world, this annual award acknowledges the quality of hotel facilities and services.
Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.
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Enjoy a dream stay at Paradisus Playa del Carmen or Paradisus La Perla. A Junior Suite for adults only with a terrace overlooking the garden, ideal for savoring the Caribbean atmosphere. Accommodation will be subject to room availability and cannot be guaranteed.
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An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.
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Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room.
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Sophistication is what best describes a suite that includes a bedroom, a spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day sunbathing and recharging your batteries in the hot tub on your terrace overlooking the beautiful gardens.
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Comfort and luxury in a very spacious suite with king-size bed. It features a dining room, a living room with an armchair and a sofa bed, and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
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Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
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A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
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Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
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A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
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This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
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Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
A dining experience for meat lovers. Seasoned cuts of the best grilled meats in Josper, Rodizio, Argentine and American style and an innovative drinks menu. Restaurant with extra charge. Family Concierge guests have one dinner included per stay. For adults only (+18).
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A trattoria that uses simple ingredients to create fine rustic Italian cuisine, where you can enjoy an exclusive menu. Open to all guests.
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Sensual, dreamy, and relaxed. Soft lighting and reddish tones create an elegant vibe. Try Latin-fusion cuisine and an awesome ceviche bar in the private dining room or on the terrace overlooking the tropical gardens. Located in Paradisus La Perla, for guests aged 18 +.
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Enjoy a delicious meal at our international buffet with show cooking. A space where you can savor the magic that is performed in its kitchens.
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A multicultural road trip through the most typical street food of Santa Monica and Venice Beach. Enjoy a smoky Latino-Mexican breakfast or lunch. Exclusively for Family Concierge guests.
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Treat yourself! Savor a variety of sushi dishes as you watch our expert chefs prepare your order. Enjoy a delicious dinner at the teppanyaki tables (subject to availability) or comfortably seated in this stunning restaurant.
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Put your taste buds in the hands of our experienced chefs and get ready for the gastronomical road trip of your life. An Asian fusion kitchen with Teppanyaki tables and a sushi bar. Adults-only.
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Enjoy this exquisite adults-only international buffet. Our delicious meals and freshly squeezed fruit juice station are very popular. Only open to Paradisus La Perla guests aged 18+.
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Simply delicious! Mole serves contemporary Mexican cuisine with a special show-cooking quesadillas area. Enjoy your meals on a garden-facing terrace or in our indoor seating area.
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In Mexico, eating a taco is considered an art. Dare to try them and live the experience that is so present in Mexican folklore. Open to all guests.
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Located next to the main pool, enjoy simple specialties served in an informal setting. Enjoy a snack while checking out with the refreshing views of the pool.
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A pool bar where you can enjoy a wide variety of drinks and grilled snacks. Natural, seasonal and local ingredients will play an important role in this experience. Open only to guests 18 years of age or older. Located in Paradisus La Perla.
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Don’t miss our after-dinner beverages offer in this "red hot" setting. Decorated in deep reds, browns and white, it creates the perfect vibe to round off a spectacular evening. Only open to Paradisus La Perla’s guests aged 18+.
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Discover the world of sake and creative mixology in this informal Japanese-style bar. A wide range of beverages that will surprise you with new flavors and aromas. Only open to Paradisus La Perla’s guests aged 18+.
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Experience an incredible vibe at this beachfront restaurant, featuring a boho-chic ambiance, brilliant cuisine, and spectacular mixology. Relax in Bali beds on soft sand, with a DJ spinning tunes on weekends.
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An informal, very colorful setting where you can enjoy tequila or mezcal before dinner, or a crisp glass of wine from the wine cellar while you wait for your table.
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Enjoy a glass from an extensive wine list or an exclusive selection of innovative Martinis. A modern adults-only vibe, rich in color and with very comfortable furniture. Only open to Paradisus La Perla’s guests aged 18+.
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An outdoor space designed for chatting, watching and dancing. Relax on long sofas while you contemplate the stunning sea view and savor a delicious drink or exotic cocktail. In the background, the most up-to-date music and shows for the whole family.
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A bar that invites you to enjoy a combination of events, music and exclusive beverages. A corner designed only for adults with space to enjoy the outdoors. Open only to guests 18 years of age or older. Located in Paradisus La Perla.
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A pool bar, a meeting point for a drink prepared with local ingredients. Savor a tropical cocktail or a margarita in the water. Open every day.
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Enjoy a good coffee at any time of day! Try an aromatic coffee at Paradisus Playa del Carmen accompanied by cakes, panini and cookies. An true delight for adults only (+18 years).
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Sip refreshing tropical cocktails both in and out of the water. Open daily for The Reserve and Family Concierge guests, adults only. It is located in Paradisus La Perla.
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You will feel like a child again! Our artisan ice creams are special because of the quality of their ingredients and the creative variety of flavors. Do you fancy one?
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,regionOfInterest=(1771.5,1181))
Inspired by the goddess of flowers and nature and with a kilometer zero philosophy, this restaurant offers you the best Mexican flavors. Enjoy a truly delicious culinary experience in Flora.
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,regionOfInterest=(2150,1433.5))
In a space where wine and culture intertwine, featuring the most emblematic bottles from both the old and new worlds. Explore the grapes and the land behind each wine, which bestow its distinctive personality and character. Additional charge applies.
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,regionOfInterest=(2150,1433.5))
Our Welcome Lounge Bar offers the perfect blend of relaxation and excitement with pool and foosball tables. It is the ideal spot to unwind, have fun, and enjoy while waiting for your next adventure.
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26Event rooms
2685People
1066m²
Paradisus Playa del Carmen is one of the main event resorts in the Riviera Maya. With a large Convention Center, the resort hosts weddings, business meetings and conventions. A meeting concierge will assist you personally to help you create a successful event.
Address
5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR
Quintana Roo
Contact
Distances
4 km from Gran Coyote golf course
53 km from Airport
4 km from Playa del Carmen city center
Hotel information
Name: Paradisus Playa del Carmen - Riviera Maya
Type: Hotel
Segment: Resort
Category: 5
Registration number: 008-007-005339/2025
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