luxury
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A life well lived
Destination Inclusive®
Quintana Roo, Mexico
Endless adventures on Planet Aiyanna, a floating island where Willow lives with her pet and her best friend Holly. This is the location of The Kidsdom: the perfect place for children to enjoy exciting activities, games, science experiments, crafts and special themed sessions. Endless fun!
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During the day, try an excursion to the Mayan ruins, play golf or do some water sports. In the evening, enjoy great shows, live music, Mexican culture, traditional dances, and Mayan shows. Pool parties with DJs, dancers, shows and games.
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Are your children between the ages of 11 and 17? At Paradisus Playa del Carmen - Riviera Maya we have created a fantastic space for them: a modern and exclusive room with PlayStation console, table football, pool table and slot machine. A fantastic experience in which to challenge yourself, play, share and, above all, enjoy yourself to the full.
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Offsite Destination Inclusive® Activity
Enjoy the stunning views of a Mayan cenote located in the heart of the jungle. While you participate in an exclusive yoga class. A moment of tranquility in a natural paradise.
*Available for superior rooms only
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Onsite Destination Inclusive® Activity
Family fun guaranteed! A mini-fair style carnival where families enjoy interactive games, skill tests, snacks to recharge their batteries and surprise events.
Onsite Destination Inclusive® Activity
It's time to have fun with the whole family at this party full of surprises, music, events, snacks and bubbles. An event not to be missed. It is held daily in our water park.
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,regionOfInterest=(960,540))
Onsite Destination Inclusive® Activity
Learn this simple technique where knots can be used to create anything from a keychain to a work of art. Undoubtedly, the perfect souvenir, personalized and unique that you can take home as a souvenir of your vacation
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Enjoy a pleasant stay where fun and entertainment are guaranteed for the whole family.
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Discover Mexico's natural wealth with experiences in which to explore its wildest beauty.
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Time for relaxation and learning with craft workshops to test your skills.
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Focused on muscle and nerve relaxation, reducing tension and simple ailments and improving blood and lymphatic circulation. This consists of applying rhythmic manipulations to the muscles and skin.
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,regionOfInterest=(1771.5,1200))
Transfer to and from the airport in a private vehicle included. Please, contact the hotel for more information.
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Discover our brands
luxury
,regionOfInterest=(5399.6219706,2423.4640953))
,regionOfInterest=(5399.6219706,2423.4640953))
A life well lived
luxury
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,regionOfInterest=(1598.2745811,1052.70669))
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Stay curious!
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All Tribes Welcome
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,regionOfInterest=(1771.5,1179))
Hotels with their own essence
Jovan Moavero
04/20/26
5/5
“Incredible experience, they’ve thought of absolutely everything for a family vacation, exceptional food, swimming pools restaurants, bars, kids, and family entertainment. Very special shout out to the special ladies at the kids club (Yessenia, Yadira, Carbta, Lety) who looked after our little 4 year daughter and kept her entertained! Thanks for a great holiday! We’ll be back!”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Dj Gildardo Gonzalez Alamilla
04/19/26
5/5
“Muy bien”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Vijay S
04/18/26
5/5
“⭐️⭐️⭐️⭐️⭐️ Exceptional Stay – Outstanding Service, Dining & Atmosphere We have recently returned from an incredible stay at Paradisus La Perla, and it truly exceeded all expectations. This was a family holiday for seven of us (5th–12th April), and from start to finish, everything was exceptional. Arrival & Reception From the moment we arrived, we were warmly welcomed. A special thank you to Eduardo at reception, who checked us in with genuine care and professionalism. He kindly upgraded us to a suite in celebration of our wedding anniversary — a thoughtful and much-appreciated gesture that made our stay even more memorable. We would also like to thank Christopher at reception, who arranged a late check-out for us the day before departure. With our evening flight at 19:40, this made a huge difference, allowing us to enjoy our final day in comfort and leave feeling refreshed. Guest Relations & Organisation A big thank you to Gabriela, Rocio, and Ivan from Guest Relations, who efficiently organised all our à la carte restaurant bookings in advance. Everything was seamless and extremely well coordinated, making our stay completely stress-free. Dining Experience – Truly Outstanding As vegetarians, we often find dining on holiday a challenge, even in all-inclusive resorts. However, this was by far the best experience we’ve ever had. We had the pleasure of meeting Chef Angel, the Master Head Chef, who took the time to fully understand our dietary requirements. From that point on, everything was handled effortlessly. He coordinated with chefs across the resort’s 14 restaurants to ensure every meal was thoughtfully prepared to suit us. He regularly checked in with us — both in the mornings and occasionally in the evenings — to ensure everything met our expectations. This level of personal attention is rare and truly exceptional. We would also like to recognise: Chef Ruth, Chef Omar, and Supervisor Martin at Hadar (adult-only buffet) — consistently excellent food and service Chef Gustavo and Chef Hugo at TokiMeku — outstanding Asian fusion dishes, full of flavour Chef Jasiry at the Fahrenheit Grill — perfect for relaxed and delicious poolside lunches Poolside & Service A special mention to Christopher at the poolside, who looked after us every day with towels and sun loungers. His friendly and attentive service made our days by the pool even more enjoyable. Evening Entertainment & Atmosphere The evening entertainment was another highlight of our stay. Each night offered something different — from live music to shows and performances — all set within a relaxed yet vibrant atmosphere. It was definitely worth staying out in the evenings, and it added a lovely social element to the holiday without ever feeling overwhelming. Overall Experience The resort itself is beautiful, immaculately maintained, and perfectly suited for a relaxing adults-only getaway. The combination of outstanding service, exceptional dining, and a genuinely welcoming atmosphere made this a truly memorable holiday for all of us. We would also like to thank all the staff — including those not mentioned by name — for their hard work and dedication. Every interaction was warm, friendly, and professional. Final Thoughts We would not hesitate to return and would highly recommend Paradisus La Perla to anyone looking for a luxurious, relaxing, and exceptionally well-run all-inclusive resort in Playa del Carmen.”
Breaking Toys
04/17/26
5/5
“I arrived few days ago at Paradisus Playa del Carmen La Esmeralda, from the moment I arrived, almost every single employee of the hotel was kind and respectful, they all have upmost respect kindness. The hotel is clean, the food is good, the music is good, the service is superb. The bars are great. When it comes to family time, it is absolutely great family oriented place. Private, protected, clean and kids are having a blast. The place is children friendly. Every single stuff are kind! The restaurants are great! The food is great. When I decided to see more than just a resort, I went to the service desk, and that is when I met Ivan Cancino, he educated me how to go out the resort, he showed me all the places to visit. He arranged all accommodation, road map, car rental! Leaving the resort was ok and absolutely safe. It is super fun to drive and rent a car. It is cheaper than taxi when it comes to long distances. Overall, I am super happy with my trip and Ivan Cancino truly made my trip more exciting. I highly recommend this hotel and I will definitely visit again. Mexico is absolutely beautiful and the people are amazing! The people are so happy and chill. Please tip them! Be kind to them! Don’t abuse them! Respect them, clean after your self! Don’t abuse the country. Sam at water front for renting a boat is super kind”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Eric
04/15/26
4/5
“Hotel is extremely nice as well as the people. The food was average to bad. I stayed here 2 years ago and it was much better. Also, the bartenders didn’t know to to make basic drinks like a margarita. Last, if you’re not a premium member you have to pay extra for a Carona or Tito’s.”See more reviews
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
Average rating
4.7/5
10557 reviews
Welcome to a little corner of paradise. Located in an incredible mangrove forest very near huge beaches with fine, white sand, this all-inclusive luxury resort guarantees a truly unique stay. Rooms you will love with a sophisticated design and meticulous attention to even the tiniest details. Fun under the Caribbean sun in the pools and water parks for the whole family. A world of flavors in every dish. And a selection of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.
Adventure, nature, relaxation... Paradisus Playa del Carmen opens the doors to everything you would like to experience during your stay in Riviera Maya. Beaches, coral reefs, crystal-clear cenote pools and inspiring Mayan ruins await you in nearby Playa del Carmen. Discover the exclusive services and benefits for Family Concierge guests designed for the whole family. Amazing and varied dining experiences in its restaurants and bars. Find the time to improve both your body and soul in the YHI Spa, a temple of well-being. Kids will also enjoy endless adventures and take part in exciting games and experiments that stimulate their curiosity and imagination.
Queer Destination Committed Hotel
This hotel has been named a Committed Queer Destinations Hotel. This program prepares companies and destinations to welcome the LGTBQ+ community, raising awareness and training all their employees.
Wellness for Cancer
YHI Spa is certified by the prestigious Wellness for Cancer organization to provide personalized wellness services to people suffering from cancer.
ESR Award
Accredits the company before its employees, investors, customers, authorities and society, as committed to social responsibility and environmental care with the community where it operates.
Ecostars®
Ecostars® is the leading global sustainability certification, an innovative platform and AI-powered 360 ESG Management Hub for hotels and hotel chains’ CSR departments.
This section shows customer reviews collected by Google Reviews about their experience at Paradisus Playa del Carmen - Riviera Maya.
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Make the wedding of your dreams come true in a resort with a wide range of options. Choose elegance, distinction and lots of love to celebrate the most important event in your life at Paradisus Playa del Carmen.
More informationYHI Spa
Welcome to an authentic temple of well-being in the heart of Paradisus Playa del Carmen - Riviera Maya. Be pampered with body and facial treatments made with Mexican honey, essential oils and local ingredients. In addition to a wide range of services designed for your personal care.
More information,regionOfInterest=(1476.5,1016))
,regionOfInterest=(1476.5,1016))
Fitness Center
The gym is equipped with resistance systems including Kinesis®, recumbent bikes with a backrest, a stair climber, ski machine, elliptical, treadmill, rowing machine, weights equipment, and a multi-purpose room with spinning equipment. In addition to Pilates, yoga, spinning, wellness, and massage classes. And PT sessions (extra charge applies). For guests aged 18+.
Enjoy the water
Our resort has a fun water park, two lagoon-style pools, an activity pool and a swim-up bar so you can cool off at any time. Enjoy your most idyllic vacation under the sun on the Riviera Maya.
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All inclusive
Enjoy the unique experience of a vacation one of our all-inclusive hotels. Forget organizing every aspect of your stay and just worry about making the most of every minute of your vacation with the Meliá quality guarantee. Wait no longer. Discover the selection of all-inclusive hotels we have to offer you.
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Authentic moments
Enjoy your vacation in Playa del Carmen in a friendly and comfortable atmosphere. This LGTBQ+ friendly hotel in Mexico guarantees a safe and welcoming stay where you can be yourself. Discover other Meliá destinations with the Queer Destinations distinction.
The Hotel Collection
Awarded by AMEX, The Hotel Collection features hotels recognised for their service excellence, comfort, and unique experiences for discerning travellers.
Traveler´s choice
Awarded by TripAdvisor and based on millions of reviews by travellers from all over the world, this annual award acknowledges the quality of hotel facilities and services.
Discover a wide selection of services and facilities designed to make your stay effortlessly comfortable and truly enjoyable.
AAA 4 Diamond Certification
Recognition awarded to hotels that meet the highest quality and service standards. It guarantees guests an exceptional experience.
Experience the best moments with your family with premium amenities
Family Concierge aims to satisfy that desire for luxury and comfort everyone longs for. Check into one of our fine rooms or suites at our Riviera Maya all-inclusive resort and get ready for the ultimate vacation experience. Discover the countless benefits our VIP service has to offer.
Discover Familyconcierge services,regionOfInterest=(3085,2050))
,regionOfInterest=(3085,2050))
It is a 5-star hotel.
Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.
You can contact this accommodation by calling +52 984 877 3900 or by sending an e-mail to paradisus.playadelcarmen@melia.com.
It is located at 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR, Playa del Carmen, 77728 Mexico.
No, the accommodation does not yet offer this service.
Among the services offered are: Personalized Butler Service, Bali bed, Direct access to the beach, Spa treatment, Wellness centre spa, Activities for children, Kids club, Water park.
Yes. Enjoy a world of exclusivity and sophistication with our Experience the best moments with your family with premium amenities service. Superior quality and exceptional details await you to make your stay even more special.
The accommodation has a wide range of dining options which you can try in any of its 26 restaurants and bars.
MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.
With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.
Rates at Paradisus Playa del Carmen - Riviera Maya can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.
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A dining experience for meat lovers. Seasoned cuts of the best grilled meats in Josper, Rodizio, Argentine and American style and an innovative drinks menu. Restaurant with extra charge. Family Concierge guests have one dinner included per stay. For adults only (+18).
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A trattoria that uses simple ingredients to create fine rustic Italian cuisine, where you can enjoy an exclusive menu. Open to all guests.
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Sensual, dreamy, and relaxed. Soft lighting and reddish tones create an elegant vibe. Try Latin-fusion cuisine and an awesome ceviche bar in the private dining room or on the terrace overlooking the tropical gardens. Located in Paradisus La Perla, for guests aged 18 +.
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Enjoy a delicious meal at our international buffet with show cooking. A space where you can savor the magic that is performed in its kitchens.
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A multicultural road trip through the most typical street food of Santa Monica and Venice Beach. Enjoy a smoky Latino-Mexican breakfast or lunch. Exclusively for Family Concierge guests.
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Treat yourself! Savor a variety of sushi dishes as you watch our expert chefs prepare your order. Enjoy a delicious dinner at the teppanyaki tables (subject to availability) or comfortably seated in this stunning restaurant.
Put your taste buds in the hands of our experienced chefs and get ready for the gastronomical road trip of your life. An Asian fusion kitchen with Teppanyaki tables and a sushi bar. Adults-only.
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Enjoy this exquisite adults-only international buffet. Our delicious meals and freshly squeezed fruit juice station are very popular. Only open to Paradisus La Perla guests aged 18+.
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Simply delicious! Mole serves contemporary Mexican cuisine with a special show-cooking quesadillas area. Enjoy your meals on a garden-facing terrace or in our indoor seating area.
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In Mexico, eating a taco is considered an art. Dare to try them and live the experience that is so present in Mexican folklore. Open to all guests.
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Located next to the main pool, enjoy simple specialties served in an informal setting. Enjoy a snack while checking out with the refreshing views of the pool.
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A pool bar where you can enjoy a wide variety of drinks and grilled snacks. Natural, seasonal and local ingredients will play an important role in this experience. Open only to guests 18 years of age or older. Located in Paradisus La Perla.
Don’t miss our after-dinner beverages offer in this "red hot" setting. Decorated in deep reds, browns and white, it creates the perfect vibe to round off a spectacular evening. Only open to Paradisus La Perla’s guests aged 18+.
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,regionOfInterest=(1181,852))
Discover the world of sake and creative mixology in this informal Japanese-style bar. A wide range of beverages that will surprise you with new flavors and aromas. Only open to Paradisus La Perla’s guests aged 18+.
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With a magical atmosphere designed for you to relax fully, experience the Riviera Maya’s most refreshing soul with the best signature mixology in a unique natural environment.
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An informal, very colorful setting where you can enjoy tequila or mezcal before dinner, or a crisp glass of wine from the wine cellar while you wait for your table.
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Enjoy a glass from an extensive wine list or an exclusive selection of innovative Martinis. A modern adults-only vibe, rich in color and with very comfortable furniture. Only open to Paradisus La Perla’s guests aged 18+.
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An outdoor space designed for chatting, watching and dancing. Relax on long sofas while you contemplate the stunning sea view and savor a delicious drink or exotic cocktail. In the background, the most up-to-date music and shows for the whole family.
A bar that invites you to enjoy a combination of events, music and exclusive beverages. A corner designed only for adults with space to enjoy the outdoors. Open only to guests 18 years of age or older. Located in Paradisus La Perla.
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,regionOfInterest=(1771.5,1181))
A pool bar, a meeting point for a drink prepared with local ingredients. Savor a tropical cocktail or a margarita in the water. Open every day.
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Enjoy a good coffee at any time of day! Try an aromatic coffee at Paradisus Playa del Carmen accompanied by cakes, panini and cookies. An true delight for adults only (+18 years).
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Sip refreshing tropical cocktails both in and out of the water. Open daily for The Reserve and Family Concierge guests, adults only. It is located in Paradisus La Perla.
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You will feel like a child again! Our artisan ice creams are special because of the quality of their ingredients and the creative variety of flavors. Do you fancy one?
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Inspired by the goddess of flowers and nature and with a kilometer zero philosophy, this restaurant offers you the best Mexican flavors. Enjoy a truly delicious culinary experience in Flora.
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In a space where wine and culture intertwine, with the most emblematic bottles of both the old and the new world, exploring the grapes and each of the wines’ land, which provide it with its distinctive personality and character. Additional charges apply.
Our Welcome Lounge Bar offers the perfect blend of relaxation and excitement with pool and foosball tables. It is the ideal spot to unwind, have fun, and enjoy while waiting for your next adventure.
Enjoy a dream stay at Paradisus Playa del Carmen or Paradisus La Perla. A Junior Suite for adults only with a terrace overlooking the garden, ideal for savoring the Caribbean atmosphere. Accommodation will be subject to room availability and cannot be guaranteed.
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An open-plan space with a bedroom and a comfortable lounge with a sofa. Tropical-style furniture, state-of-the-art technology and endless stunning features. In addition to a private terrace overlooking the beautiful gardens.
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Chill out in this one-bedroom suite and enjoy peace and serenity in the whirlpool bathtub on the garden-facing terrace. An elegant lounge with a sofa-bed and a dining room completes this comfortable room.
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Sophistication is what best describes a suite that includes a bedroom, a spacious living room with two sofas, one of them a sofa bed, and a dining area. Spend the day sunbathing and recharging your batteries in the hot tub on your terrace overlooking the beautiful gardens.
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Comfort and luxury in a very spacious suite with king-size bed. It features a dining room, a living room with an armchair and a sofa bed, and two bedrooms. In addition to two terraces with a whirlpool bathtub and views of the exotic resort gardens.
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This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
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Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
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A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
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Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
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A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
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,regionOfInterest=(2736,1824))
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
This is the life! An ideal blend of elegance and stylish amenities. Enjoy the caress of the Caribbean breeze on your terrace as you gaze out over the lush gardens. An idyllic setting to enjoy the exclusive benefits offered by the Family Concierge service.
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,regionOfInterest=(1771.5,1145.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1609.5,2150))
,regionOfInterest=(1609.5,2150))
Imagine relaxing in a bath while admiring the natural beauty of the tropical environment. An elegant suite with direct access to the pool from the terrace, equipped with the most exclusive Family Concierge benefits. Get ready to enjoy our most premium-quality experience.
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(2150,1388))
,regionOfInterest=(2150,1388))
A beach side oasis designed to make you feel extra special. The thoughtful decor makes this suite an ideal haven for relaxation. It features a lounge with sofa bed, a bedroom and a private terrace with whirlpool tub with stunning garden views.
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,regionOfInterest=(1771.5,1197))
,regionOfInterest=(1476.5,1107.5))
,regionOfInterest=(1476.5,1107.5))
,regionOfInterest=(1570.5,2150))
,regionOfInterest=(1570.5,2150))
Unique perks such as direct pool access from the terrace of your suite, where you will also find a whirlpool bathtub. A bedroom and a lounge with a sofa-bed complete this haven of privacy. Plus all the amenities of Family Concierge's premium services.
,regionOfInterest=(1476.5,1027))
,regionOfInterest=(1476.5,1027))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
,regionOfInterest=(1476.5,984.5))
A new dimension of luxury in a suite that fuses space and comfort with Family Concierge services. It comprises several different areas, as well as a large terrace with a whirlpool tub and stunning garden views.
This suite features a sparkling pool right outside your terrace and all the Family Concierge privileges. A room comprising several spaces: a living room with two sofas, including a sofa bed, a dining room and a bedroom. All this plus a private terrace with hot tub.
,regionOfInterest=(1476.5,966.5))
,regionOfInterest=(1476.5,966.5))
,regionOfInterest=(1476.5,1107.5))
,regionOfInterest=(1476.5,1107.5))
,regionOfInterest=(1476.5,1114.5))
,regionOfInterest=(1476.5,1114.5))
,regionOfInterest=(1476.5,982))
,regionOfInterest=(1476.5,982))
,regionOfInterest=(2736,1824))
,regionOfInterest=(2736,1824))
Sophisticated and elegant, this suite is a haven of pure peace. Spacious and impressive, with a private terrace where you can relax and enjoy the gentle Caribbean breeze accompanied by the most exclusive privileges offered by Family Concierge.
,regionOfInterest=(1476.5,1107.5))
,regionOfInterest=(1476.5,1107.5))
26Event rooms
2685People
1066m²
Paradisus Playa del Carmen is one of the main event resorts in the Riviera Maya. With a large Convention Center, the resort hosts weddings, business meetings and conventions. A meeting concierge will assist you personally to help you create a successful event.
Address
5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, QR
Quintana Roo
Contact
Distances
4 km from Gran Coyote golf course
53 km from Airport
4 km from Playa del Carmen city center
Hotel information
Name: Paradisus Playa del Carmen - Riviera Maya
Type: Hotel
Segment: Resort
Category: 5
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