Al Zel Punta Cana - All Suites, il tuo benessere è la nostra priorità. Sotto il sole dei Caraibi e a pochi passi dalle acque cristalline della spiaggia di Bávaro, questo resort tutto incluso si ispira all'energia dello stile di vita mediterraneo in collaborazione con la leggenda del tennis spagnolo Rafa Nadal. Con un'architettura progettata con spazi aperti come protagonisti, il resort offre suite swim-up, piscine, un beach club e un negozio, e include sette ristoranti che combinano il meglio della cucina mediterranea e caraibica per offrire una sensazionale esperienza gastronomica.
Architettura mediterranea
Il perfetto equilibrio tra modernità e bellezza naturale ispirato al Mediterraneo
Ai tuoi ritmi
Un hotel senza reception, con check-in digitale. Servizio rapido e cordiale, senza complicazioni
Suite swim-up
Privacy e relax in uno scenario spettacolare, molte camere con accesso diretto alla piscina
Benessere ed equilibrio
Esperienze innovative personalizzate che vanno oltre il convenzionale
Beach Club
Sole, atmosfera fantastica e la migliore esperienza culinaria sulla spiaggia
Un'oasi di relax
Essenza naturale, vegetazione lussureggiante: un paradiso per i viaggiatori in cerca di pace
“Mi familia y yo tuvimos el placer de hospedarnos en Zel Punta Cana by Meliá, y aunque el resort es hermoso, moderno y perfecto para relajarse, lo que realmente hizo que nuestra experiencia fuera inolvidable fue su extraordinario personal.
Quiero comenzar agradeciendo a José, quien trabaja como conductor y botones. José fue, sin duda, una de las mejores partes de nuestra estancia. Siempre estuvo pendiente de nosotros, ayudándonos a transportarnos por el complejo y asegurándose de que todo estuviera bien. En una ocasión, mi abuela se perdió dentro del resort, y José hizo todo lo posible para ayudarnos a encontrarla. Se involucró personalmente en la búsqueda y siempre estuvo atento a nuestras necesidades. Su amabilidad, dedicación y calidad humana son excepcionales.
También queremos reconocer a Jovelys, del servicio a la habitación. Después de que tuvimos un inconveniente con una orden de room service, Jovelys intervino de inmediato. A pesar de que el problema no había sido su responsabilidad, se disculpó sinceramente y se aseguró de que la situación se resolviera de la mejor manera posible. Como era el cumpleaños de mi mamá, él y su equipo tuvieron el hermoso detalle de sorprenderla con un pastel completo, no solo una porción. Además, nos ayudó a conseguir reservaciones en el Steakhouse y en el restaurante italiano, y se aseguró personalmente de que no volviéramos a tener ningún inconveniente. Su profesionalismo y atención fueron extraordinarios.
También queremos agradecer a una de las señoras del equipo de limpieza, quien fue sumamente amable y nos ayudó a encontrar a mi abuela en el Steakhouse. Fue reconfortante ver cómo tantos miembros del personal estaban dispuestos a ayudar en todo momento.
Nuestra mejor experiencia gastronómica fue en Volcán Steakhouse. Jason y todo su equipo fueron increíbles. Se unieron para cantarle cumpleaños feliz a mi mamá y lograron que la celebración fuera realmente especial. La comida llegó rápido, estaba deliciosa y el servicio fue impecable. Sin duda, fue nuestra mejor cena durante toda la estancia.
Por último, pero no menos importante, queremos destacar a Angela Mercedes y Francisco Díaz de Parda, el buffet de desayuno y almuerzo. Aunque están a cargo de esa área, siempre nos trataron con humildad, cariño y atención personalizada, haciéndonos sentir como parte de la familia. Un detalle que jamás olvidaremos fue cuando mi mamá tenía antojo de helado y Francisco Díaz hizo todo lo posible hasta conseguirlo para ella. Ese nivel de compromiso y dedicación es algo que merece ser reconocido.
El personal de este resort es extremadamente amable, atento y servicial. Sinceramente espero que reciban el reconocimiento y la compensación que merecen, porque son ellos quienes hacen que la experiencia sea tan especial.
Zel Punta Cana by Meliá es un resort relativamente nuevo, pero ya es un lugar excelente para descansar, relajarse y disfrutar de una hospitalidad genuina. Gracias a todos los que hicieron que nuestras vacaciones fueran tan memorables. ¡Esperamos regresar pronto!
(Translated by Google)
My family and I had the pleasure of staying at Zel Punta Cana by Meliá, and while the resort is beautiful, modern, and perfect for relaxing, what truly made our experience unforgettable was its extraordinary staff.
I want to begin by thanking José, who works as a driver and bellhop. José was undoubtedly one of the best parts of our stay. He was always looking out for us, helping us get around the resort and making sure everything was alright. On one occasion, my grandmother got lost within the resort, and José did everything he could to help us find her. He personally got involved in the search and was always attentive to our needs. His kindness, dedication, and personal qualities are exceptional.
We also want to acknowledge Jovelys from room service. After we had a problem with a room service order, Jovelys intervened immediately. Even though the problem wasn't her responsibility, she sincerely apologized and made sure the situation was resolved in the best way possible. Since it was my mom's birthday, he and his team had the lovely gesture of surprising her with a whole cake, not just a slice. He also helped us get reservations at the Steakhouse and the Italian restaurant, and personally ensured we wouldn't have any further issues. His professionalism and attention were outstanding.
We also want to thank one of the cleaning staff members, who was incredibly kind and helped us find my grandmother at the Steakhouse. It was heartwarming to see so many staff members willing to help at any time.
Our best dining experience was at Volcán Steakhouse. Jason and his entire team were amazing. They joined in singing "Happy Birthday" to my mom and made the celebration truly special. The food arrived quickly, was delicious, and the service was impeccable. It was undoubtedly our best dinner during our entire stay.
Last but not least, we want to give a shout-out to Angela Mercedes and Francisco Díaz de Parda, the breakfast and lunch buffet team. Although they were in charge of that area, they always treated us with humility, warmth, and personalized attention, making us feel like part of the family. One detail we'll never forget was when my mom was craving ice cream, and Francisco Díaz did everything he could to get it for her. That level of commitment and dedication deserves to be recognized.
The staff at this resort are extremely kind, attentive, and helpful. I sincerely hope they receive the recognition and compensation they deserve because they are the ones who make the experience so special.
Zel Punta Cana by Meliá is a relatively new resort, but it's already an excellent place to rest, relax, and enjoy genuine hospitality. Thank you to everyone who made our vacation so memorable. We hope to return soon!”
Yudelka E Nunez20/06/2026
5/5
“Quiero hacer un reconocimiento especial a Francisco Díaz y Ángela Mercedes, quienes nos brindaron una atención impecable. Siempre estuvieron atentos, cordiales y enfocados en asegurar nuestro confort y satisfacción en todo momento. Su trato fue cálido, profesional y constante, haciendo que la experiencia fuera aún más memorable.
También quiero destacar el excelente servicio de José, quien nos transportaba en el trencito dentro de las instalaciones. Siempre fue puntual, amable y muy servicial, asegurándose de llevarnos cómodamente a todos los lugares dentro del resort con una actitud muy positiva.
De igual forma, quiero resaltar al equipo del restaurante Volcán. Nos trataron súper bien durante una noche muy especial, mi cumpleaños, donde incluso tuvieron el bonito detalle de sorprenderme con un bizcocho, haciéndome sentir como en casa. La comida fue muy rica y deliciosa, con un servicio realmente cálido y atento por parte de todo el equipo, a quienes les doy cinco estrellas sin duda.
Como recomendación constructiva, el buffet principal podría beneficiarse de una mayor variedad de opciones y la incorporación de más sabores en el menú, para enriquecer aún más la experiencia gastronómica. En general, fue una experiencia muy positiva y recomendable dentro del hotel ZEL Punta Cana.
(Translated by Google)
I want to give special recognition to Francisco Díaz and Ángela Mercedes, who provided us with impeccable service. They were always attentive, friendly, and focused on ensuring our comfort and satisfaction at all times. Their service was warm, professional, and consistent, making the experience even more memorable.
I also want to highlight the excellent service of José, who transported us on the little train within the resort. He was always punctual, kind, and very helpful, making sure we were taken comfortably to all the resort's attractions with a very positive attitude.
Likewise, I want to commend the team at the Volcán restaurant. They treated us wonderfully on a very special night, my birthday, where they even surprised me with a cake, making me feel right at home. The food was delicious, with truly warm and attentive service from the entire team, whom I wholeheartedly give five stars.
As a constructive suggestion, the main buffet could benefit from a wider variety of options and the addition of more flavors to the menu to further enrich the dining experience. Overall, it was a very positive and recommendable experience at the ZEL Punta Cana hotel.”
Uriel Ortiz19/06/2026
5/5
“Beautiful resort, but the staff makes it unforgettable! ★★★★★
We recently stayed at zel resort and had an absolute blast. The property itself is stunning, the rooms are immaculate, and the amenities are top-notch—but what truly sets this place apart is the incredible team.
"If I could give zel 10 stars, I would! We just got back and honestly had the best time of our lives. The energy here is incredible, the property is gorgeous, and the staff makes you feel so welcome. We laughed, relaxed, and had more fun than we’ve had in years. Do yourself a favor and book this place immediately—you won’t regret it!"
From the moment we arrived, we were treated like royalty. The hospitality here isn't just professional; it’s genuinely warm and heartfelt.
A massive shoutout to Keirin at the front desk, he was our concierge who went completely above and beyond to help us any time during the day , he made sure our room was always ok He recommend the activities and more . Also, Jairo , the waiter at the breakfast and Willanda brought so much positive energy every single day and truly made us feel at home. They both checked on us about food and everything at the hotel , trust me , they are the best . Danyi is also a cheerful girl who runs activities at the hotel.
A beautiful resort is easy to find, but a staff this attentive, kind, and hardworking is incredibly rare. They are the absolute heart and soul of this place. We will be returning for sure, entirely because of the way the team looked after us. Thank you for an amazing stay!”
Rhino Mix18/06/2026
5/5
“Excelente lugar tranquilo y maravilloso. Definitivamente muy bueno y acogedor
(Translated by Google)
Excellent, peaceful, and wonderful place. Definitely very good and welcoming.”
Pasha and Gaby17/06/2026
5/5
“Great service and People are warm”
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