Paradisus Palma Real Golf & Spa Resort

“Had such a great time due to the friendly and welcoming staff. The beach staff made this experience such a great time that we are coming back due their hospitality. Adriel, Gilberto, Rafael and Raul are the main reason we will be returning.”

“Muchas gracias a todo el servicio del hotel, especialmente a Alexandra y equipo del Kidsdom por su empatía y cariño con los niños! (Translated by Google) Many thanks to all the hotel staff, especially Alexandra and the Kidsdom team for their empathy and care with the children!”

“I loved the location - right on the beach. Super easy access to that. Pool was a comfortable temperature and nice and clean. Room was spacious and had lots of amenities that I was happy with. Our room was a bit sandy when we checked in, but we're on the beach...so whatever. Food was also pretty decent! Lunch box had a wide variety of foods that my family and I enjoyed. Mina was EXCELLENT. We had room service one night and that was pretty darn amazing too. The Nespresso cafe lady always had a smile on her face which was wonderful to see when compared to other unhappy faces. Would I return? No. Service is subpar. At a "5 star resort" I shouldn't be waiting 15min for coffee and that's IF I get coffee at all. Literally we'd tell our server 2 coffees, they'd bring 1 empty cup. Sometimes they'd fill that cup with coffee, sometimes they didn't. Water refills were also infrequent - sometimes once during the entire meal. Refills for other drinks we ordered were never offered. Some of the staff have a smile and are understanding of the business of hospitality, most made us feel like they were purposefully ignoring us. Just as an overall observation, you seem to get better service if you speak Spanish. Yes we tipped everyone we interacted with and I always started the conversation with an hola and coma esta. None of this seemed to help much in getting any attention from servers. There were a few very lovely workers (all chefs at the lunch box are wonderful overall), but they're the exception and not the standard unfortunately. The other annoyance that I encountered was at Blue Agave. We had ordered a supplemental item, meaning an additional cost, which I was fine with and had it charged to the room. When settling the bill, the waiter was "having difficulty" with the device and said that he would sign for us instead of having us wait for him to figure it out. He didn't mention that he would also give himself an additional tip on top of the cash that we left him....It was only $1.50 USD so I let it go, but it's the principle and the audacity that is upsetting. I mention this as a caution to the next person as maybe next time the additional tip won't be as small.”