Meliá Cozumel - All Inclusive

Hôtel très propre, Personnelle attentionné. Wifi merdique, nourriture très décevante. Plage plein de sargasses et l'eau brune impossible de se baigner. (Translated by Google) The hotel was very clean, and the staff were attentive. The Wi-Fi was terrible, and the food was very disappointing. The beach was full of sargassum seaweed, and the brown water made swimming impossible.

It was a decent all inclusive. Wifi was spotty. First day we came, greeted by bellboys and then went to check in as the online check in wasn’t working. Met Hannah who was helpful in introducing us to the hotel but informed us that they are going through Reno’s and tried to ask us to go to a 45 min presentation in exchange for a $70 usd romantic dinner or one day at the level to get a cabana bed. We were so exhausted we declined. We got a call at 8:30 the next morning from her reminding us to see guest services to book for the included restaurants. We booked a night at the fish house and the yucatan restaurant and a magic show evening. Every restaurant has a separate menu if you wanted to pay extra otherwise all included. The staff were friendly and I enjoyed the service from Jorge, Anna, Emilio, and Feliciano from the mosaico buffet. The pool bar was great and Santiago made the best drinks. I only had mocktails but they were fantastic. Lots of seaweed and at night, some of the night entertainment or Renos can be heard through the walls of the hotel and kept us up. Sometimes some kids didn’t adhere to the adult pool being adults only. Not hard to secure lounge spots. Very few bugs around. A few dead cockroaches noted in the one public bathroom but otherwise the maids work very hard to keep everything clean. We loved grabbing ice cream at the latte station and they had entertainment throughout the day with activities, tennis court, etc. Massage lady coming around daily to offer massages for a price. Food was alright and dinners had different themes but the oriental theme was very lacking. Overall we had a good time! Close to airport so that was nice. Also ramps everywhere so it was super accessible. I noticed a few people in wheelchairs having no issues getting around. Rooms came with included mini bar with drinks. Bring your own snacks if you like to snack on chips or whatever throughout the day. Grackles were noisy as well.

What a great week at this wonderful property! We went with a group of 4 families, totaling 14 people, kids and adults. We have been to many all inclusive resorts in Mexico so I will try and use my experience to describe the great and the not so great. 1. The family suite level up rooms are fantastic. The rooms are very large and it is wonderful to have a separate room for the kids. The toliet is in the same room as the shower, which is how most rooms are so not a negative, just an fyi. 2. The resort is a smaller resort compared to the chain resorts in Cancun. So you do lose out on some options but you more than make up for it with personal service. The staff is really what made our vacation remarkable. Guadalupe was just so fantastic. She was our server at the family pool and took such amazing care of us. She made sure that everyone in the group including the kids had a fresh drink at all times. By the end of the week she knew our orders and had things ready without even asking. Proactively before going on break she would make sure we were taken care of! Alfonso was our level concierge and he helped immensely to make sure our group was well taken care of. In addition to having a large group, half of the group was vegetarian which can be a challenge. He made sure to get us group reservations at the two restaurants and even though they couldn’t get us in for dinner and magic show he figured out a way to get our group in to at least see the magic show. Additionally he helped introduce me to the two chiefs, Alan and Jose and they were just exceptional. I would talk to them before dinner and they were able to make special, delicious meals for the vegetarians. The two restaurants had solid vegan menus that worked for us. Jorge was great at breakfast always greeting us with a huge smile and never blinking an eye when kids kept joining and moving tables. There were way too many exceptional people to specifically name, but I have to say the strength of this resort is their staff. Everyone is extremely caring and they went out of their way to make our stay wonderful and relaxing. 3. We visited during a time when there was a ton of seaweed which made it impossible to go out and swim from our beach. Luckily you are able to just walk on the beach to the neighboring resort and swim off their beach. Really not much of an inconvenience as the properties are very close and the resort is overall small. There were tons of fishes right off the beach which made swimming and snorkeling a lot of fun. 4. There was never an issue getting a chair by the beach or pool, which can be very frustrating at other resorts. Even with the resort 93% full it felt empty which was amazing as you never had to wait in line for anything. 5. Enrique, who seemed to manage the activities, was so fun, and always had a smile on his face. The casino night and live bands he was managing were great! So in summary I would say this place is fantastic and a steal for its price point. The rooms are huge and the staff is wonderful. If you are looking for a super high end luxury hotel then this may not be for you, but otherwise I would say most people will be extremely happy with this resort. Hope to come back and visit soon!

Experiencia super recomendada y agradable

I visited Mélia back in Dec 2025 and had an amazing time. Cynthia at the Fish House and Diego (pool concierge at The Level) made our stay even more memorable! They are such kind, genuine people, and it really shows in the way they treated us (and other guests) during our stay. The food was great, we never went hungry. The grounds were clean and there was always space at The Level on the beach. I would highly recommend The Level, if possible. The quality of the beach water does get impacted by the weather (rain/storm). The beach was murky the last few days of our stay but that is beyond the hotel’s control. One thing to watch out for is the gift shop. When I went in there I was quoted one price for an item and an hour later the same lady at the gift shop quoted me a higher price. All in all, I would return to Melia if I could guarantee good weather.