Destination Inclusive®

Playa del Carmen, Mexico

Paradisus La Perla - Adults Only - Riviera Maya

Activities

a person in a garment

a person in a garment

Leisure and entertainment

Evening shows and tributes to musical icons, live groups, Mexican mariachis, traditional dances, and Mayan shows. Come join our pool parties with DJs, dancers, and games. Try fantastic water sports such as scuba diving, jet skiing or kayaking (extra charge applies). In the nearby city you can indulge in some retail therapy on La Quinta Avenida or take a road trip to Mayan ruins such as Tulum and Chichen Itza (extra charge applies).

a man and woman sitting on a surfboard

a man and woman sitting on a surfboard

Discover Playa del Carmen

Originally a quiet fishing village, Playa del Carmen is now one of Mexico’s most popular tourist destinations. Located on the eastern coast of the Yucatan Peninsula, with palm-lined beaches, coral reefs, crystal-clear cenote pools, and stunning Mayan ruins.

Amy Riedel

04/13/26

5/5

“Reyna has been the light of our day. She is so amazing and so kind . Best server ever on the reserve pool side.”

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This section shows customer reviews collected by Google Reviews about their experience at Paradisus La Perla - Adults Only - Riviera Maya.

Nick Riedel

04/13/26

5/5

“Jasiry and Liz were Fantastic made us feel @ home learning how to make Tamales! Such a great experience appreciate both of them so much 😊”

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This section shows customer reviews collected by Google Reviews about their experience at Paradisus La Perla - Adults Only - Riviera Maya.

Tim Davison

04/12/26

5/5

“We don’t usually return to the same resort twice—but Paradisus La Perla has officially changed that for us. Our first visit was back in 2012, shortly after the resort opened, and we remembered the beauty and exceptional service. Coming back over a decade later, we set realistic expectations… but what we experienced completely exceeded them. The property is absolutely immaculate. The level of maintenance, thoughtful updates, and attention to detail make it feel fresh, modern, and truly 5-star+. The design of the property is the perfect balance—contemporary luxury with authentic Mexican character—something many resorts aim for but rarely achieve this well. What truly sets this resort apart is the service culture. In Mexico, hearing “it is our pleasure” is always appreciated—but here, it often comes with a hand over the heart. That small but powerful gesture says everything. The team takes genuine pride in what they do, and it shows in every interaction. You feel welcomed, valued, and honestly… a little spoiled. The dining was another standout. Top-tier restaurants, consistently excellent food, and seamless service throughout the stay. Every meal felt like part of the experience, not just a necessity. We did have a small hiccup at check-in, but it was handled flawlessly. Our concierge, Ivan, stepped in immediately and turned things around in a way that went above and beyond expectations. He checked on us from that point on, everything was smooth, personalized, and exceptional. Ivan knows what it takes to ensure guests services. This wasn’t just a great stay—it was a reminder of what a true luxury all-inclusive experience should feel like. We can confidently say: we’ll be back for a third visit—and next time, we’re bringing family and friends to experience it with us. Highly recommend this resort if you are looking for luxury all-inclusive, exceptional service, modern Mexican resort, Playa del Carmen, gourmet dining, and unforgettable vacation experiences.”

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This section shows customer reviews collected by Google Reviews about their experience at Paradisus La Perla - Adults Only - Riviera Maya.

tessy alex

04/11/26

5/5

“Had a wonderful stay at this hotel. The staff were warm and attentive, the room was clean and comfortable, and everything was well taken care of. Truly a relaxing and pleasant experience — would definitely recommend and visit again! ❤️😘😍”

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This section shows customer reviews collected by Google Reviews about their experience at Paradisus La Perla - Adults Only - Riviera Maya.

Patricia Henríquez

04/09/26

3/5

“Acudí con mi pareja a este resort los últimos días de nuestro viaje de casi un mes por México con el fin de relajarnos al 100% de cara a la vuelta. Al llegar, nos pareció espectacular, estando las instalaciones muy bien cuidadas, con un aspecto moderno y elevado. Se encuentra en una ubicación excelente, con una muy buena playa a pesar del sargazo. En el área de la piscina se encuentra una zona con música y otra de silencio, donde pasamos la mayoría de nuestros días y fue lo que más nos gustó. La comida del buffet Hadar era exquisita también, el resto de restaurantes y bares resultaron algo mediocres. La habitación estaba bien y el servicio de limpieza fue excelente, sin embargo había un fuerte olor a humedad procedente de la ducha, que es imposible que nadie se hubiera dado cuenta antes. También mencionar que muchos de los interruptores de la habitación no cargaban los dispositivos. Como aspecto negativo también mencionar que solicitamos el servicio de habitaciones en dos ocasiones a través de la app, y nunca recibimos lo solicitado, del mismo modo que en una ocasión llamamos a recepción pidiendo un secador de pelo dado que el de nuestra habitación se encontraba roto, y tampoco recibimos respuesta. Respecto al trato del servicio del hotel, como todo en la vida, fue muy dispar. Creo que al ser un régimen todo incluido muchos de los trabajadores pierden el mimo y el cariño a la hora de servir al huésped, lo cual resulta bastante desagradable. Añadir que en una ocasión, a la hora de comer, dejamos nuestras cosas sobre las toallas para que no se las llevaran, encontrándonos a la vuelta que se habían llevado las toallas y unas gafas de Burberry desaparecieron junto con ellas… A pesar de que lo comentamos al personal de recepción, limpieza, seguridad y piscina, nunca nadie volvió a saber de las gafas 🤔🤔😂😂 literalmente se limpiaron las manos, culpa nuestra evidentemente por dejar las cosas ahí. ¿Vale la pena alojarse en este resort? Creo que no… definitivamente no vale lo que cuesta, a pesar de que disfrutamos de la estadía, creo que hay muchos puntos que mejorar y sitios más pequeños, más baratos y con mejor trato donde quedarse (Translated by Google) My partner and I went to this resort during the last few days of our almost month-long trip through Mexico to completely relax before heading home. Upon arrival, we found it spectacular. The facilities were very well maintained, with a modern and upscale feel. It's in an excellent location, with a very nice beach despite the sargassum. The pool area has a section with music and another for quiet, where we spent most of our time, and it was our favorite part. The food at the Hadar buffet was also exquisite; the other restaurants and bars were somewhat mediocre. The room was fine, and the cleaning service was excellent; however, there was a strong musty smell coming from the shower, which no one could have noticed beforehand. Also, many of the light switches in the room didn't work for charging devices. On the downside, we also requested room service twice through the app and never received it. Similarly, we called reception once to request a hairdryer because the one in our room was broken, and we didn't get a response. Regarding the hotel service, as with everything in life, it was very inconsistent. I think that because it's an all-inclusive resort, many of the staff lose their care and attention when serving guests, which is quite unpleasant. I should add that once, at lunchtime, we left our things on the towels so they wouldn't be taken. When we returned, we found that the towels had been taken, and a pair of Burberry sunglasses had disappeared along with them… Despite mentioning it to the reception, cleaning, security, and pool staff, no one ever heard anything about the sunglasses again 🤔🤔😂😂 They literally washed their hands of it, obviously our fault for leaving our things there. Is it worth staying at this resort? I don't think so… it's definitely not worth the price. Although we enjoyed our stay, I think there are many areas for improvement and smaller, cheaper places with better service to stay.”

Average rating

4.7/5

8652 reviews

FAQ for the Paradisus La Perla - Adults Only - Riviera Maya

It is a 5-star hotel.

Check-in can be made from 15:00 on the arrival day. Check-out must be made before 12:00 on the departure day.

You can contact this accommodation by calling +52 984 877 3900 or by sending an e-mail to paradisus.playadelcarmen@melia.com.

It is located at Calle 88 Nte, Luis Donaldo Colosio, Playa del Carmen, QR, Playa del Carmen, 77728 Mexico.

Yes, guests staying at the hotel have free Wi-Fi throughout the hotel.

Among the services offered are: Adults only property, Personalized Butler Service, Bali bed, Outdoor swimming pool, Direct access to the beach, Spa treatment, Wellness centre spa, Fitness Center.

Yes. Enjoy a world of exclusivity and sophistication with our Immerse yourself in an adults-only privacy and luxury haven service. Superior quality and exceptional details await you to make your stay even more special.

The accommodation has a wide range of dining options which you can try in any of its 28 restaurants and bars.

MeliáRewards is our loyalty programme, and offers members a range of exclusive benefits and special offers. Belonging means you get more: more value, because you get points, surprises and discounts; more possibilities, because you can earn and redeem your points in thousands of ways; and more time, because you become our top priority.

With Meliá, you will always have the best rate guaranteed. So, if you find an offer with the same conditions at a lower rate (dates, room type, etc.) somewhere else, we will match the offer and give you the best rate. You just need to contact Customer Service, and we will be happy to arrange it for you.

Rates at Paradisus La Perla - Adults Only - Riviera Maya can vary depending on the type of stay. The selected dates, room type, or other conditions will determine the final rate. Choose the dates that best suit you, and we will show you the available rates and prices for this hotel.